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Manufacturing

183% increase in course completions and reduced content distribution time

Shopper Data Analytics

Create a unified Learning Center for the new Stratum product that brings together online guides, self-guided tutorials, videos, e-learning, and other resources

Keep pace with an agile development team, making additions and updates to the Help content for 100-plus reports (and counting)

Create a modern, intuitive web experience for clients and internal users

Reuse content and templates across multiple products and Learning Centers

LMS Replaced with Agile Delivery of How-To Guides, Training Content and More

Software & Technology

Manage Growth and Increase Cross-Department Collaboration

Manufacturing and Mining

Empower Operational Efficiency With Seamless Content Integration

Manufacturing

Translate 3x faster and cut costs by 30%

Healthcare

Cut content development time by 66% and achieved 84% content reuse company-wide

Software & Technology

Optimize Productivity With Accelerated Content Creation

Software & Technology

Enhance ROI With Improved Content Reuse

Software

Create a modern Help website to support Apteco’s move to cloud-based capabilities with its Apteco Orbit platform.

Empower partners and customers to quickly and easily find the information they need.

Enable Apteco’s Help content and documentation to keep pace with the company’s bi-weekly product releases.

Streamline the translation of Help content and documentation from English to German.

Cut the Time to Translate Content from Weeks to Days

Insurance, Software

Provide modern documentation for its CASE platform, which can keep pace with monthly updates to the software.

Migrate the legacy ARCVAL documentation to a modern publishing system to cut the time required to update and build new documentation versions.

Provide a central repository for all source content, which makes it easily accessible.

Enable the single-source publishing of content into online Help and a range of print guides.

Support industry-standard formats to provide flexibility in adapting to future requirements.

Reduced Production Time from 40-Plus Hours to 1 Hour

Engineering and Design Software

Streamline the delivery of content through multi-channel publishing

Facilitate content re-use to enable more efficient development of documentation and online Help.

Create more attractive online Help that resembles modern websites.

Enable continuous delivery of Help content through integration with Mercurial SCM.

Simplified Multi-Channel Publishing

Healthcare, Cloud-based services for medical groups

Support monthly SaaS release schedule

Facilitate delivery of six print documentation and online Help versions for each new release

Streamline the process of incorporating content from 45-plus subject matter experts

Ensure the consistency of content in print and on the Web

Enhance documentation and online Help usability

Doubled Productivity for Technical Writers and SMEs

Enterprise software, Cloud-based services for IT providers

Transition paper-based documentation to a context-sensitive online Help system

Deliver modern Web experience with HTML5

Speed and simplify user access to information in the documentation

Streamline the process of creating and publishing online Help

Create a consistent experience across multiple languages

Reached Global Audiences with Accurate, Localized Content

Software & Technology

Amplify Operational Effectiveness With Automated Content Management

Financial Services Software

Migrate from a legacy DITA-based authoring system and CMS (Schema ST4) to software optimized for publishing modern, HTML5-based content.

Facilitate more efficient development and delivery of Avaloq’s documentation through content reuse and single-source, multi-channel publishing.

Design a modern Help website that aligns with the Avaloq brand and creates an intuitive and appealing experience for users.

Make it easier for users to navigate and find the information they need.

Drastic Reduction in Overhead by Replacing Legacy CMS

Video Surveillance and Security

Implement single-source authoring to replace outdated document production in legacy applications.

Establish an efficient, responsive process for localizing content in up to nine languages.

Localized Documentation in Eight Languages

Legal

Transform Axiom’s web-based application documentation into a complete user and employee education resource.

Reduce demands on the Axiom support team via intuitive, easy-to search content for employees to increase user adoption.

Keep pace with bi-weekly releases of the Axiom for HQ and Axiom for Talent applications.

Align the documentation with Axiom’s corporate and application branding.

5x Increase in Users’ Searches

Software

Single-source publishing of content to multiple outputs

Bring documentation system and processes to a higher standard

Streamline the process of updating documentation and training materials

Enhance the user experience with optimized search and documentation delivery

Simplified Content Creation and Publishing

Software & Technology

Facilitate reuse of content for different user guides

Support clients' output of choice: print, Web or mobile

Customize content and style of online and print content

Facilitate collaboration internally and with clients

Synchronize content updates

Expanding Customer's Digital Access to Information

Nonprofit

Delivering 200+ training documents in under 5 minutes with MadCap Flare & Flare Online

Building and Construction

Increase efficiency and content consistency through single-source publishing of documentation for 10 environmental assessment schemes, including printed manuals, downloadable PDFs, and online Help.

Strengthen collaboration among BRE writers and subject matter experts.

Enhance users experience by making it easier to navigate the documentation to find the information they need.

Reduced Production Time with Topic-Based Authoring

Recruiting Software as a Service

Facilitate customer self-service and reduce demands on Bullhorn’s support team.

Tailor content delivered in Salesforce ® to individual customers based on the products they use.

Streamline the process of creating and updating content Bullhorn’s intranet and Salesforce ® community by replacing Google Docs with a single-source authoring solution.

Facilitate collaboration among writers and SMEs.

Improved Publishing Time to Salesforce ® Knowledge Articles

Reduced Average Review Time from Three Hours to 30 Minutes

Replaced Google Docs for Improved Collaboration

Reduced Demand for Support Calls

Streamlined Content Delivery

Improved User Experience with Micro Content

Management Consulting, Software

Facilitate more efficient development and delivery of CCi’s documentation and training materials through content re-use and single-source, multichannel publishing.

Enhance users’ experience by making it easier to navigate the online Help and locate the information they need.

Lower the cost and effort associated with translating CCi’s documentation into 14 languages.

Lowered Cost and Effort of Translating into 14 Languages

Financial Services

Enhance customer service by enabling Citadel’s employees to get the information they need to assist customers faster.

Facilitate collaboration with SMEs within the credit union’s different departments.

Streamline the delivery of Citadel’s six documentation portals.

Replace legacy software with a modern authoring and content management solution.

Enhanced Member Experience

E-commerce

Design a modern, intuitive HTML5-based Help website featuring top navigation that creates an appealing experience for users.

Facilitate the ability to customize content for different types of users through content reuse and single-source, multi-channel publishing.

Make it easier for users to navigate the online Help and find the information they need.

Created a Modern, Interactive Web Experience for Users

Cloud infrastructure

Create a modern professional documentation portal that is visually appealing regardless of the device used to access it and customized to align with the corporate website.

Keep pace with agile software development while meeting users’ demands for online and print documentation by replacing Microsoft ® Word with authoring software for topic-based, single-source publishing.

Integrate Cloudistics’ documentation efforts with the engineering, help desk and technical support teams.

Support the documentation needs of customers worldwide by streamlining translation and localization.

Content Updates Reduced From Weeks to Hours

Membership Management Software

Replace ClubExpress’ four large print product manuals with more segmented modern web and print documentation.

Create an intuitive, easy-to-navigate web experience for ClubExpress’ customers.

Reduce support demands on ClubExpress’ support customer success team.

Support ClubExpress training and education efforts.

Streamlined Training and Educational Content

Software

Migrate from a legacy DITA-based authoring tool to software optimized for publishing modern, HTML5-based content.

Streamline the process of creating and delivering CM Labs’ documentation through content re-use enabled by topic-based authoring and single-source, multi-channel publishing.

Strengthen collaboration among CM Labs writers, and facilitate the ability of subject matter experts to review and add content.

Make it easier and more intuitive for users to navigate and find the information they need.

Switched from Legacy System to Efficient, Streamlined Solution

Machine Vision

Reduce the costs of translating and localizing product documentation.

Facilitate content reuse to shorten project time while publishing to multiple channels.

Enable easy, intuitive access to information via modern websites.

Ensure consistency and compliance across multiple outputs.

Increase in Self-Help and Knowledge Base Views

Reduction in Documentation Development Time

Decrease In Localization Costs

Drastic Improvement in Overall Customer Satisfaction and User Experience

Replaced Adobe ® , RoboHelp ® , FrameMaker ® , InDesign ® and Microsoft ® Word

Streamlined Content Delivery

Healthcare

Eliminate the redundancy of cutting and pasting content to create product manuals and online Help

Cut technical documentation project time

Improve backup process

Facilitate compliance

Enable the use of QR codes

Support future plans for translation and localization to support global customers

Cut Project Time From Months to Weeks

Financial

Reduce the time and cost to update previously localized content

Shipbuilding

Cut manual creation from weeks to days and reduced translation time by 30%

Software & Technology

Reduce Demands on Support With Modern Help Sites

Risk Management, Software

Import Adobe ® FrameMaker ® content into a modern authoring and content management solution.

Modernize documentation for print and online formats.

Create user-friendly online Help and documentation for internal and external users.

Streamline development and delivery of guides and manuals through single-source publishing and topic-based authoring.

Increased Efficiency of Production of Multiple Outputs

Automotive

Cut translation costs 75% ($175K saved) & time 50% with MadCap Software's CCMS.

Software

Employ single-sourcing to maximize efficiency and accuracy

Create content that is easy and intuitive to access

Deliver content in customers' preferred format whether print, Web or mobile

Reinforce brand value across documentation and online Help

Reduced Project Files

Education, eLearning, Training

Streamline the process of updating and maintaining HTML5-based online learning

Facilitate content reuse for different courses and audiences

Monitor and track user information through content analytics for insights into enhancing the user experience

Replaced LMS for Streamlined Delivery of eLearning Content

Software, Residential Mortgage

Modernize online Help by producing an HTML5-based website featuring top navigation and a responsive design that adapts to users’ screens–from desktops and notebooks to mobile phones and tablets.

Streamline the development and delivery of Ellie Mae’s documentation to multiple outputs by standardizing on one tool for single-source, multi-channel publishing.

Make it easier and more intuitive for users to navigate and find the information they need.

Streamlined Content Delivery from Days to Minutes

Energy, Manufacturing & Mining

Boost Business Performance With Efficient Content Management

Data Management & Analytics

Facilitate customer self-service and reduce demands on Exasol’s support and pre-sales teams.

Create a modern web experience for documentation that matches the world-class experience of its Exasol SaaS and Exasol Database running on cloud platforms.

Tailor content delivered to customers based on the product versions and infrastructure they use.

Streamline the process of creating and updating content Exasol’s product documentation.

Created Customized Web Experiences for Users

multi-cloud application services and security

Slashed content development time by 60% and accelerated training content time-to-market

Cybersecurity

Streamline the process of creating and delivering XML-based print and web through topic-based authoring and single-source publishing.

Enhance customers’ experiences by making it easier to navigate the content and locate information.

Lower the cost and effort associated with translating FireEye’s documentation into six languages.

Cut Costs by Replacing Traditional CMS Solution

40% improvement in documentation and support efficiency by enabling self service and reducing manual publishing effort

Health and Fitness Clubs

Deliver searchable, intuitive online documentation

Increase customer use of online documentation

Streamline the process of creating, publishing and translating content

Facilitate the ability of other employees to review and contribute to content

Hours Saved Publishing & Creating Content

Manufacturing

Modernize Web-based documentation for current and future needs

Create a consistent user experience

Increase project efficiency

Facilitate Asian and other double-byte character set language localization

Increased Project Efficiency

Healthcare, Software

Replace legacy learning management system with a robust, cost-effective LMS that better engages customers.

Streamline the process of developing and delivering the training content.

Redesign HTML5-based Help to align with the clean, modern look-and-feel of the Fred IT Group corporate website.

Enhance the user experience by making it easier to navigate training and Help content to find the information they need.

Replaced Costly LMS with Efficient Publishing Solution

Supply Chain and Logistics Education

Achieved an estimated 50% improvement in content delivery and course management efficiency

Governance, Risk and Compliance Software

Align documentation with the role-based approach of Galvanize’s HighBond GRC SaaS platform.

Facilitate customer self-support through intuitive web documentation and online help.

Keep pace with weekly releases of the HighBond GRC SaaS platform.

Deliver high quality localized content in six languages to support Galvanize’s worldwide customers.

Creating Superior User Experiences

Software for small to mid-sized businesses

Enable single-source publishing to online and print formats

Cut overall project time

Simplify localization efforts

Facilitate style consistency by separating content from style

Enhance user experience

Drastically Cut Production Time of Project Deliverables

Software & Technology

10x 10x Increase in Efficiency

Manufacturing

Replace Microsoft ® Word with modern software designed specifically for creating and publishing digital books.

Support Henke’s product and sales teams with timely delivery of new and updated product manuals.

Provide customers with intuitive, easy-to-follow manuals for their specific product configurations.

Increase content quality and consistency while improving the efficiency of delivering 500-plus product manuals as digital books.

Significant Time Savings in Editing and Reviewing Content

Insurance

Published first course in under 2 months vs manual reorganization delays

Software

Modernize product documentation by creating HTML5-based Help centers featuring top navigation and a responsive design that adapts to users’ screens–from desktops and notebooks to mobile phones and tablets.

Make it easier and more intuitive for users to navigate and find the information they need.

Streamline the process of creating and delivering HPE’s documentation through content re-use and single-source, multi-channel publishing.

Reduced Project Time with Streamlined Content Delivery

Software and Technology

Move to a reliable translation partner with seamless project management, responsiveness, and technical expertise.

Deliver accurate translations of product support and marketing content to a global audience of over 10,000 customers in 124 countries.

Increase in Organic Traffic

Biotechnology

Reduce the project time and costs associated with creating and publishing content to different print and online formats

Take advantage of Microsoft TFS to ensure version control

Streamline and reduce cost of content translation

Reduced Project Time From Six Weeks to One Week

Manufacturing Software

Saves Tens of Thousands of Dollars Every Quarter

Healthcare, Medical Device

Meet the increasing demand for modernized documentation for PDF and online help outputs.

Import Adobe ® FrameMaker ® content into a flexible authoring and content management solution.

Maintain stylistic and visual consistency of documentation across different outputs.

Reduce production time and improve the automation of tasks.

Reduced Production Time from Weeks to a Few Days

Business Productivity

Exponentially Speed Up the Process of Migrating Projects

Aviation

Enable Jet Linx employees to easily access manuals on the web and via their mobile devices.

Create an intuitive modern web experience for employees to find the information they need.

Keep pace with changes and updates to FAA regulations.

Facilitate content creation for Jet Linx authors and SMEs alike.

86% Reduced Production Time of FAA-Compliant Online and PDF Manuals From 2 to 3 Weeks Down to 3 Days

Software/Technology

Facilitate content re-use to enable more efficient development and delivery of training, tutorials and online Help.

Strengthen collaboration across K2 documentation teams in South Africa and the United States through integration with Microsoft ® Team Foundation Server ® .

Host content and update it online without having to update product installers.

Enhanced Productivity, Consistency, and Quality of Content

Software, Financial Services

Bring software documentation system to a higher standard

Streamline the process of updating software documentation

Improve both Web-based Help and Help integrated within applications

Enhance the user experience

Improved Overall User Experience

Scientific Instrumentation

Increase efficiency and content consistency across online and print outputs by replacing multiple tools—including Microsoft Word ® ; Quark Express ® ; and Adobe’s InDesign ® , FrameMaker ® , PageMaker ® and RoboHelp ® products—with one authoring software product for topic-based, single-source publishing.

Create a modern technical support center website that is intuitive, visually appealing, and consistent with corporate branding.

Incorporate robust search functionality and multimedia to help users easily find the information they need.

Strengthen collaboration and version control among LI-COR’s technical writers.

Doubled Productivity Through Content Reuse

Software & Technology

Optimize Content Management Strategy With Enhanced Collaboration

Music Software

Deliver online Help for music software customers

Provide users an easier and more intuitive way to access information

Provide timely updates to the Help system that address customers' top questions

Provide a consistent Web experience for all users

Replace legacy authoring and publishing tool with modern multi-channel publishing tool

Built Intuitive User Experience

Financial, Banking

Scaled membership from 4,000 to over 50,000 learners, raising learner satisfaction to 94%.

Healthcare, Software

Streamline the process of updating and maintaining different product versions

Tackle the growing complexity of documentation

Facilitate content reuse and collaboration across multiple teams

Enhance the overall look and feel of content

Create more intuitive online Help and documentation for internal and external users

Agile Delivery of Online Help and Documentation

E-Commerce

Replace the wiki used for documentation with software for publishing of a modern documentation web portal that more closely aligns with Mirakl’s corporate website and application look and feel.

Reduce demands on the support team by providing an intuitive, easy-to-use documentation portal for customers.

Streamline the delivery of content for different user roles through content reuse and single-sourcing to keep pace with the agile product development at Mirakl.

Facilitate collaboration with both technical and more business-oriented team members within Mirakl.

Reduced Technical Support Tickets With Modern, Intuitive User Experience

Property & Casualty claims, Collision repair, Software services

Ensure that international customers can effectively and efficiently use Mitchell’s solutions to process their transactions.

Improve the quality and efficiency of translating online Help and documentation for Mitchell WorkCenter, RepairCenter™, and estimating products.

Support near-term requirements to translate more than 5,000 pages of documentation and provide the ability to scale and meet growing content demands.

Localized Documentation for Multiple Products in Four Languages

Online Trading Education

Create a modern Help website that complements OTA’s leading-edge CliK analysis and trading platform.

Optimize the search experiences of students and internal users of CliK, alike.

Ensure content keeps pace with new classes and updates to the CliK platform.

Support audits required for education in the online trading sector.

Saved Countless Hours Authoring Content

Digital Content Distribution

Modernize online Help with HTML5 content.

Streamline the process of updating online Help articles for internal and external users.

Enhance the user experience with optimized search.

Improve users’ understanding of products and services.

Streamlined Content Delivery to Internal and External Users

Transportation Logistics, Software

Facilitate content re-use to streamline the process of updating, maintaining and generating online Help and print documentation across multiple targets.

Meet the increasingly sophisticated expectations of users for an intuitive experience and easy navigation.

Customize content for customers using different configurations of Paragon's software.

Easy Customization of Multiple Print and Online Outputs

DevOps, Software Development

Reduce demands on the Perforce support team via intuitive, easy-to search content for customers and internal support teams.

Facilitate translation and localization, particularly with Perforce’s customers in Japan.

Ensure consistency and compliance across multiple outputs while streamlining content development.

Automate diagnostic messages in Perforce’s Helix QAC static code analysis software more effectively

Streamlined Self-Service Support

Healthcare, Enterprise Software

Create a consistent brand image across all product Help systems and documentation

Migrate to WebHelp

Add more dynamic HTML content to Help systems

Streamline process of content development and delivery

Reduce the number of technical communications tools used

Streamlined Processes and Content Development

Aerospace and Defense

Replace previously used software with modern HTML5-based Help and print documentation.

Facilitate content reuse for the many customized versions of its solutions that PLEXSYS produces for its different aerospace and defense customers.

Reduce demands on the support team by providing intuitive, easy-to-use documentation for customers.

Maintain documentation for multiple release versions of products, since not all customers migrate to newer versions at different times.

Cut Production Time by 20%

Technology

Ensure that international customers can effectively and efficiently use Primozone’s solutions to process their transactions.

Lower the cost and effort associated with translating Primozone’s product manuals in six languages

Enhance collaboration and ensure version control among the members of Synergex’s writing team.

Create a more intuitive web experience for users that makes it easy to navigate and find the information they need.

Saved Hours of Work in Translation and Localization

Data Storage

Reinvent product documentation by creating modern, web-based documentation centers that serve as documentation centers for users.

Take a responsive HTML5 design approach that adapts to users’ screens–from desktops and notebooks to mobile phones and tablets.

Make it easier and more intuitive for users to navigate and find the information they need.

Facilitate more efficient development and delivery of Quantum’s documentation through content reuse and single-source, multi-channel publishing.

Strengthen collaboration among Quantum’s team of writers.

Streamlined Content Delivery Across Multiple Documentation Sites

Fast Food

Achieved 90% content reuse supporting $6B revenue growth through streamlined training

Computer storage

Migrate from Microsoft ® Word to software that could facilitate efficient development and delivery of Reduxio’s documentation through topic-based authoring and content reuse.

Streamline the ability to customize content for different product versions and audiences.

Strengthen collaboration and ensure version control among Reduxio’s team of authors through integration with GitHub.

Enable the visual consistency of documentation to support company and product branding.

Saved Hundreds of Hours Per Year on Content Production

Automotive (Energy, Manufacturing & Mining)

Optimize the user experience of customers via an interactive in-vehicle owners guide integrated with the infotainment system in Rivian’s electronic vehicles.

Enable documentation to keep pace with rapid updates to the software in Rivian’s vehicles.

Ensure the consistency of documentation published in the infotainment system, on the web, and in print.

Streamline the testing and quality assurance of new content before it is published.

Interactive Information at Drivers’ Fingertips

logistics

Centralized content management and enhanced security for proprietary training

Telecommunication & Entertainment

Reduced content development costs by 53% supporting 54,000+ employees

spraying for pest control

Saved $250,000 annually on printing costs, digitizing 3,000+ pages of training content

Higher Education

Streamline the process of customizing exercise materials

Ensure use of the latest file versions

Enhance student learning experience

Facilitated Collaboration and Content Reuse

Financial Software

Reduced rebranding time from 4 weeks to hours with centralized management

Enterprise Software

Consolidate documentation from three departments into a single knowledge base, and use single-sourcing to easily offer documentation, online Help, and training materials in a range of outputs.

Enhance users’ experience by making it easier to navigate documentation and find the information they need.

Minimize the time clients need to talk with the support team to answer questions about Brazil’s eSocial compliance by integrating real-time chatbot functionality with Flare-based documentation.

Facilitate the translation of Senior Sistemas documentation from the original Portuguese to Spanish and English to support clients in Mexico and India.

Cut Time Spent on Client Support by 2,400 Hours in Just Six Months

Software

Streamline the documentation process through topic-based authoring and content reuse as SimCorp goes to agile development and the cloud.

Standardize processes for an efficient and transparent workflow and easy, flexible assignment of tasks to writers.

Customize the authoring and publishing environment to support corporate requirements.

Large-Scale Transition to Agile Development – 450,000 Topics, 180 User Guides

Software

Streamline the process of developing and publishing online Help through single-source, multi-channel publishing and content reuse.

Strengthen collaboration among simPRO writers, and facilitate the ability to review and add content.

Design a modern Help Guide that aligns with the simPRO websites and creates an appealing, visual experience for customers.

Give users an easier and more intuitive way to navigate and find the information they need.

Improved Team Collaboration and Content Quality

Software

Increase efficiency and content consistency through topic-based single-source publishing.

Facilitate the ability to produce multiple documentation versions to support different product releases and the company’s OEMs.

Strengthen collaboration among Sisense’s technical writers.

Create more intuitive, visually appealing web and print documentation to help users easily find the information they need.

Replaced WordPress with Efficient Publishing Solution

Interactive Technology

Streamline the development and delivery of SMART Technologies’ documentation to multiple outputs by replacing Adobe ® FrameMaker ® and Adobe ® RoboHelp ® with one tool for single-source, multi-channel publishing.

Design a modern support site that aligns with the SMART Technologies corporate website and creates an intuitive and appealing experience for users.

Use a responsive HTML5 design approach that adapts to users’ screens–from desktops and notebooks to mobile phones and tablets.

Enhance users’ experience by making it easier to navigate the support site and find the information they need.

Drastically Reduced Project Time for Different Outputs

Software and Technology

Move to a reliable translation partner that offers professionalism, responsiveness, and a range of translation and localization services.

Deliver accurate translations and establish a glossary of consistent terms across software products, HTML-based user guides, videos, and step-by-step tutorials.

Reduce future translation costs associated with translating materials in multiple languages.

Reduced Costs with Efficient Translation Workflow

Software & Technology

Streamline Documentation Processes With Unified Content Management

Network Security / Software / Advanced Threat Protection / Cloud Security

Deliver topic-based PDFs and multimedia web guides that are more intuitive and make it easier for users to navigate and find the information they need.

Support the broad range of devices users rely on to access Blue Coat’s online guides–from desktops and notebooks to mobile phones and tablets.

Facilitate more efficient development and delivery of Blue Coat’s guides through content re-use and single-source, multichannel publishing.

Gained Efficiency and Time Savings in Content Development

Software

Move from Adobe ® FrameMaker ® to software optimized for publishing modern web content.

Streamline the process of creating and publishing Synergex’s documentation through topic-based authoring.

Enhance collaboration and ensure version control among the members of Synergex’s writing team.

Create a more intuitive web experience for users that makes it easy to navigate and find the information they need.

Migrated Over 200 Legacy Files from FrameMaker to Flare

healthcare/technology

Transformed training into a strategic revenue generator and loyalty booster

Telecommunications Services

Achieved 80% reduction in content redundancy with a unified content strategy

Animation and Storyboarding Software

Give customers the option to choose view documentation via PDF files or HTML5 Web output.

Streamline the process of creating and updating online and print documentation for different targets through content re-use.

Create Web documentation that is more responsive, intuitive and appealing for users, regardless of the computer or mobile device being used to access it.

Enable multiple authors to work on a single project simultaneously without losing content.

Extend branding to documentation for different product versions through the use of different skins.

Replaced Legacy System for Improved Publishing Speed

Software, Logistics and Supply Chain

Ensure compliance with safety regulations and standards in the United States, Canada, and international countries.

Deliver accurate translations of product UI and documentation in multiple languages.

MadTranslations

Transportation

Cut 120,000 hours of support time

Enterprise Software

Optimize collaboration between Tricentis developers, documentation and translation specialists

Streamline the process of creating and publishing online Help

Foster a more interactive Help experience with tutorial videos

Improve the user Help experience to support self sufficiency

Saved Over 520 Hours of Project Time

Software & Technology

Boost customer experience with faster support resolution times

Education

Enable students to work with a modern authoring tool throughout the entire course

Provide an intuitive approach to learning concepts, such as topic-based authoring

Facilitate students' ability to learn on their own

Increased User Adoption with Intuitive Interface

Software

Deliver a persona-driven Learning Management System that empowers Unqork customers to educate themselves on using its application platform.

Facilitate content re-use across the Unqork Academy LMS, embedded product Help, so the client enablement team can keep pace with the business’ rapid product rollouts and company growth.

Foster collaboration among the many Unqork teams that contribute to the company’s educational content.

Create attractive content that aligns with the Unqork brand and creates an inviting experience for users.

Persona-Driven Self-Paced Learning

Energy & Utilities

75% Reduction in content maintenance time

High Tech

Create an in-house documentation system

Deliver both online Help and PDF files from the same content

Streamline product guides

Create a more interactive, socially-enabled online Help experience

Cut Project Time from Days to Minutes

Enterprise Software

Migrate from two legacy tools to a single, modern XML-based solution.

Facilitate more efficient development and delivery of Verint’s guides through content re-use and single-source, multi-channel publishing.

Create Web documentation that is more responsive, intuitive and appealing for users, regardless of the computer or mobile device being used to access it.

Strengthen collaboration among Verint’s team of global writers.

Cut Publishing Time from Hours to Seconds

Audio Visual Accessories

Delivering 16 translations in 4 hours with MadCap Lingo

Banking

Unified authoring tools into LCMS with faster updates, accessibility across locations

restaurant chain

Eliminated printing costs and enabled real-time updates across 1,050+ locations

Technical Communications

Replace Adobe ® RoboHelp ® and FrameMaker ® with a single product to streamline the process of creating and publishing online Help and documentation

Create modern online Help that creates an intuitive experience across all the computers and mobile devices users rely on

Facilitate the translation of online Help and documentation from Italian into six different languages

Streamlined Content Delivery in Seven Languages

Communications, Software

Support growing customer adoption of xMatters cloud-based solutions with online Help.

Move from Adobe ®  FrameMaker ®  and Microsoft ®  Word to software optimized for publishing modern online content.

Streamline delivery of content through single-source, multi-channel publishing of content for online Help and PDF documentation.

Design a modern Help website that aligns with the xMatters brand and creates an intuitive and appealing experience for users.

Use a responsive HTML5 design approach that adapts to users’ screens–from desktops and notebooks to mobile phones and tablets.

Facilitated Agile Delivery of Documentation

Software

Streamline process to keep pace with rapid delivery of multiple product versions

Publish Help and documentation on the Web and on mobile devices, so users can access content when and where they need it

Enhance the overall look and feel of the content

Eliminated Redundancies and Reduced Project Time

Unified Communications Software

Create a Unified Help site to complement Zylinc’s unified communications software, which would bring together information in one place for a diverse range of users.

Deliver a modern website that offers robust search functionality to help users get the information they need and is visually appealing regardless of the device used to access it.

Facilitate the Zylinc team’s ability to deliver dual-purpose content for its self-support site and training sessions.

Help the Zylinc service team to onboard employees and more effectively respond to customers’ support requests.

Documentation and Training Material Managed from a Single Source