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Customer Success Stories

Learn how companies like Illumina, disguise, and BeyondTrust are delivering content through the advanced single-sourcing authoring, multi-channel publishing, and modern web design capabilities of MadCap Flare.

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Customer Success Story Speakers

MadCap Flare Testimonials

“We evaluated different solutions to support our transition to topic-based authoring, including a DITA-based system and a database-based Content Management System. We settled on Flare where the open text file paradigm gives us maximum flexibility and the best support for cost-efficient future growth. By comparison, we’ve found the DITA-based system too rigid and the CMS too expensive.”

Kai Weber
Lead Technical Writer | SimCorp


MadCap Central Testimonials

“Providing secure password-protected access for viewers and SMEs to our Flare-generated content hosted on MadCap Central has been a game changer for us. We are now more efficient and self-reliant as a team, eliminating dependencies on our internal IT departments.”

Patrick Fueldner
Tech Lead | Technology Learning Center, Nestlé Information Technology


MadCap Authoring and Management System Testimonials

“We love MadCap Central because it allows us to do everything within one portal. For us, it has cut out an insane amount of work, and operationally the process has become so much better.”

Olga Gomonova
Head of Client Enablement | Unqork


MadCap Contributor Testimonials

“MadCap Contributor has enabled us to implement a much more streamlined, unified documentation review process that’s easy to trace.”

Vrej Hezaran
Technical Writer | CM Labs Simulations


MadCap Lingo Testimonials

““Completing translations with MadCap Lingo is so much easier, especially with the translation memories that allow us to reuse previously translated terms.””

Luciana Alvear Voigt
Knowledge Management Consultant | Senior Sistemas


MadCap Capture Testimonials

“Capture is just a fantastic addition, and its Flare integration makes it really easy to capture screenshots.”

Thad Miller
Technical Content Director, Environmental Products | LI-COR Biosciences


MadCap Mimic Testimonials

“We are making tutorial videos based on what customers are searching for. Using Mimic really takes our online Help to the next level.”

Stefan Steinbauer
Head of Documentation and Translation | Tricentis


MadCap Support Testimonials

“MadCap Software’s technical support is very friendly and always offers assistance and good solutions for any technical challenge we’ve faced.”

Luciana Alvear Voigt
Knowledge Management Consultant | Senior Sistemas


Customer Success Testimonials

“The Customer Success team is helping us hit the ground running, ensuring we get the most out of MadCap Software's suite of tools. Their service and commitment to clients is exceptional.”

K. Trivadi
Director, Technical Publications and Content Management | CloudGenix, Inc.


MadCap Training Testimonials

“The online format of the course was extremely effective. I was concerned about sitting in front of the computer for 3 hours stretches, but the time flew! I was particularly impressed with how the CSS focus of the course actually allowed for deeper exploration of additional areas of the software (i.e. in several cases, not only did I learn how to format something, I also learned about what that something was and how to make it work from scratch). Although I was probably less experienced with Flare than many of the other students, I did not feel like I was at any disadvantage. Rather, I am now equipped to tackle bigger and better Flare projects. Thanks for a great course!”

Suzy Berman
Metrico Wireless


MadTranslations Testimonials

“As a manufacturer of medical devices sold all over the world, CIVCO Medical Solutions provides labeling and instructions in 31 different foreign languages. MadTranslations has been providing us with quality translations that meet our strict regulatory requirements since 2016. The people and systems they have in place, along with the integration with MadCap Flare, have reduced our time to market significantly. We produce instructions for medical devices with confidence, knowing our translations are the very best they can be.”

Julie Miller
Technical Communications Lead | CIVCO Medical Solutions


MadCap Webinar Testimonials

“I find the webinars extremely helpful in giving me updates, tips and new ideas on how to improve the way I work. MadCap ROCKS! I love your software, so keep up the good work in the years to come!”

Jannicke Knudsen
Technical writer | ACOS AS