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Customer Success Stories

Learn how companies like Illumina, disguise, and BeyondTrust are delivering content through the advanced single-sourcing authoring, multi-channel publishing, and modern web design capabilities of MadCap Flare.

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MadCap Flare Testimonials

““We evaluated different solutions to support our transition to topic-based authoring, including a DITA-based system and a database-based Content Management System. We settled on Flare where the open text file paradigm gives us maximum flexibility and the best support for cost-efficient future growth. By comparison, we’ve found the DITA-based system too rigid and the CMS too expensive.””

Kai Weber
Lead Technical Writer | SimCorp

MadCap Central Testimonials

“We use the output analytics feature in MadCap Central and find it easy and convenient. We use the analytics for all of our MadCap Flare projects, regardless of whether they are hosted with MadCap Central or not.”

Nigel Longley
Learning Material Consultant | Construction Industry Solutions Ltd (COINS)

MadCap Contributor Testimonials

“The biggest help of MadCap Contributor is that I can have someone else create content, and I can then simply accept, reorganize and add my Flare formatting to it.”

T.J. Coyle
Technical Writer II and Environmental Compliance Officer | Henke Manufacturing

MadCap Lingo Testimonials

“With MadCap Lingo’s translation management, we get visibility into which topics have already been translated. In many instances, half the project is already translated for us. Having this automated process has really improved our efficiency.”

Sandra Garcia
Localization Manager | FireEye

MadCap Capture Testimonials

“MadCap Capture is terrific–we can insert text into our screen captures or graphics, and then send that text to our translators to translate without them having to use an actual graphic tool.”

Ken Schatzke
Senior Technical Writer | SMART Technologies

MadCap Mimic Testimonials

“We are making tutorial videos based on what customers are searching for. Using Mimic really takes our online Help to the next level.”

Stefan Steinbauer
Head of Documentation and Translation | Tricentis

MadCap Support Testimonials

“Great software products are everywhere. Great customer support is rare.”

Ken Hartshorn
Manager Technical Documentation | Actifio

Customer Success Testimonials

“The Customer Success team is helping us hit the ground running, ensuring we get the most out of MadCap Software's suite of tools. Their service and commitment to clients is exceptional.”

K. Trivadi
Director, Technical Publications and Content Management | CloudGenix, Inc.

MadCap Training Testimonials

“Thank you, what an amazing class this is! Well done to all of you who collaborated on the training manual. There is no question about the amount of time and effort that went into that wonderful guide. And, having Scott DeLoach as the instructor just totally blew me away.”

Jude Duniho
Senior Technical Writer | Sabre Holdings

MadTranslations Testimonials

“By combining our own MadCap Lingo translation memory database and MadTranslations’ processes, we regularly save up to 30% of what we would have spent in the past by simply re-translating existing sentences used in a new document or context.”

Sara Prentice-Manela
Technical Writer | Snap-on

MadCap Webinar Testimonials

“I find the webinars extremely helpful in giving me updates, tips and new ideas on how to improve the way I work. MadCap ROCKS! I love your software, so keep up the good work in the years to come!”

Jannicke Knudsen
Technical writer | ACOS AS