Build Product Training That Stays Accurate Across Every Release
When product features change faster than your training team can keep up, certification programs lose credibility. MadCap Create’s single-source authoring keeps every instructor-led deck, self-paced module, and certification exam in lockstep with the same current content, updated once, propagated everywhere.
How Organizations Use MadCap Create for Product Training
60%
Faster Development
The Challenge: Instructors customized their own PowerPoint® decks, causing duplicate efforts and inconsistent content across courses.
The Solution: Moved to MadCap Create for single-source certification training and consistent content delivery.
The Result: 60% faster content development, and a 70-page publishing process eliminated entirely.
200,000+
Hospital Beds Served
The Challenge: Keep product training aligned with rapid release cycles across a global operations platform.
The Solution: Adopted MadCap Create for role-based eLearning, with course sales integrated directly into Salesforce®.
The Result: Training became one of the top accessed resources in the customer community, and a recurring revenue channel.
12.5x growth
Increase in learners
The Challenge: With the inefficient and costly manual workflows for creating content, MBA was not only unable to keep up with business and learner demands, but they were losing staff because of the stresses of the workflow on their employees.
The Solution: Adopted MadCap Create with Syndicate for modular course development and multi-LMS distribution.
The Result: Grew from 4,000 to 50,000+ learners while holding a 94% customer satisfaction score. This also led to remarkable improvement in staff retention rates.
Product training covers the structured education that customers, partners, sales teams, and field engineers need to use, sell, or service a product effectively. MadCap Create assembles role-based courses from a shared library of modules, publishes interactive lessons and assessments to your LMS or customer learning portal, and keeps every audience’s training in sync as the product evolves.
Everything You Need to Deliver Consistent Product Training
Single Source of Truth
One authoritative version of every product training module. Instructors, self-paced courses, and certification exams all draw from the same current content, no version drift.
Precision Update
When a product feature changes, update the content component once. Precision Update rebuilds only the affected content across all reusing documents, no manual reformatting needed.
Built In Assessments
Build certification exams with multiple choice, drag and drop, matching, sequence, and fill-in-the-blank questions. Authored in Create; pair with MadCap Syndicate for granular xAPI tracking and competency validation.
Role Based Course Assembly
Assemble modular components into role-specific courses and certification programs. Administrators, operators, and developers each get content tailored to their work, from the same reusable library.
Multi Format Publishing
Publish to SCORM, HTML5, and PDF from a single source. The MBA distributes certification courses across multiple LMS platforms without reformatting a thing.
AI Sidekick
Speed up authoring with Create’s built-in AI assistant. Summarize content, generate descriptions, and improve readability, keeping your course materials clear and consistent.
Choosing MadCap Create and Syndicate as our core authoring tool has allowed us to switch from providing purely technology-based courses to offering personalized, role-based experiences,all while streamlining and keeping up with rapid product releases.
TeleTracking | TeleTracking
MadCap Create Resources for Product Training
Videos & Tutorials
Watch tutorials covering assessments, SCORM sequencing, multi-format publishing, and everything you need to build product training with Create.
Watch Videos
Success Stories
Read how F5 Networks, TeleTracking, and the Mortgage Bankers Association transformed product training with MadCap Create.
View Stories
Product Overview
Discover MadCap Create’s full capabilities for structured authoring, assessment creation, AI-powered content development, and multi-format publishing.
Learn MoreFrequently Asked Questions
MadCap Create’s component-based authoring lets you link content, so when a product feature changes, it only takes one change to update it in every course, exam, and reference where that content is found.
MadCap Create publishes content as SCORM, HTML5, and PDF, which any single LMS can host. For simultaneous distribution to multiple LMS platforms, partner portals, or learning systems, you also need MadCap Syndicate. The Mortgage Bankers Association uses Create and Syndicate together to deliver certification courses across multiple LMS platforms while holding a 94% customer satisfaction score.
MadCap Create’s Assessment palette includes multiple choice, fill-in-the-blank, matching, drag and drop, and sequence activities. When delivered via MadCap Syndicate, assessments generate granular xAPI data, scores, attempts, time spent, and individual question performance. Syndicate’s analytics dashboards aggregate it all across every delivery channel.
MadCap Create imports Word and PowerPoint®, easing the move off legacy tools. One insurance software provider published its first modular eLearning course in under two months after migrating. F5 Networks moved its entire certification program off personalized slide decks, cutting development time by 60%.
Deliver Consistent Product Training with MadCap Create
Get a personalized demo and see how Create cuts development time by 60% while keeping every certification course aligned on the same current, accurate content.
