Crossing the Bridge from Technical Documentation to Interactive Self-Directed Training with MadCap Flare

Presented By:

Mary Meyers | Technical Writer, CallMiner

Christina Prosnak | Associate Technical Writer, CallMiner

Duration: 60 minutes

Webinar Summary

This webinar will cover the goals CallMiner had when the company started creating eLearning content, including what challenges the team faced and how they met those challenges with the new Flare eLearning features. The session will also cover how CallMiner took one of the MadCap Flare project templates and modified it for their team’s specific needs and leveraged existing technical documentation to produce interactive self-directed training content for its customers.

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Meet the Presenters

about the Presenter

Mary Meyers

Technical Writer

CallMiner

Mary Meyers is a Technical Writer at CallMiner, where she is responsible for creating API documentation and for producing self-directed, eLearning courses that teach customers how to use their CallMiner products. Prior to working at CallMiner, she worked at Florida Gulf Coast University as the Writing Center's Program Assistant and as a Writing and Composition professor. Both her current position and her previous roles have given her extensive experience brainstorming, building, and implementing interactive e-learning content in different contexts.

about the Presenter

Christina Prosnak

Associate Technical Writer

CallMiner

Christina Prosnak is an Associate Technical Writer at CallMiner, where she is responsible for UI and backend documentation and for helping produce self-directed, eLearning courses that teach customers how to use their CallMiner products. Prior to working at CallMiner, she worked at Florida SouthWestern State College and Florida Gulf Coast University (FGCU) as a Writing and Composition professor and as an FGCU Writing Center consultant. Her previous experience in academia and her current role at CallMiner have given her experience creating engaging and interactive eLearning content.