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Crossing the Bridge from Technical Documentation to Interactive Self-Directed Training with MadCap Flare

Presented By:

Mary Meyers, Technical Writer | CallMiner,
Christina Prosnak, Associate Technical Writer | CallMiner

Webinar Summary

This webinar will cover the goals CallMiner had when the company started creating eLearning content, including what challenges the team faced and how they met those challenges with the new Flare eLearning features. The session will also cover how CallMiner took one of the MadCap Flare project templates and modified it for their team’s specific needs and leveraged existing technical documentation to produce interactive self-directed training content for its customers.