The Technical Writing Platform Built for Documentation Teams
MadCap Flare gives technical writers a purpose-built authoring environment with topic-based XML, content reuse, and single-source publishing, so teams write once and deliver responsive HTML5 help sites, polished PDFs, and knowledge bases without maintaining duplicate files.
Leading Organizations Trust MadCap Flare for Technical Writing
50+
Deliverables
The Challenge: Capture institutional knowledge dispersed across employees and deliver it to customers and support teams across multiple Dayforce products.
The Solution: Adopted MadCap Flare for single-source authoring and publishing, and MadCap Flare Online for content analytics.
The Result: Migrated from Adobe® to MadCap Software for two products, then scaled to 50+ Help websites, knowledge bases, and tutorials across multiple technical communications teams.
520
Hours Saved Annually
The Challenge: Adobe® FrameMaker® could not keep pace with agile release cycles, consuming time on maintenance over new content.
The Solution: Replaced FrameMaker® with MadCap Flare for single-source publishing and quality checks via MadCap Analyzer.
The Result: Saved 520 hours in the first year, three full project months reclaimed for new documentation.
5 min
Max Publish Time
The Challenge: Updating member-facing policy and procedure documentation took over an hour per publish with the previous toolchain.
The Solution: Adopted MadCap Flare for unified authoring and direct publishing to web and print from a single source.
The Result: Cut publishing time from over an hour to no more than five minutes with Flare.
Technical writing is the craft of producing structured, reusable, accurate content at professional scale, whether by a single writer responsible for an entire product line or a distributed team collaborating across releases. The work needs a tool that respects the craft: a clean editor, quality checks before publication, source control, and a review pipeline that fits how subject-matter experts actually work. Flare delivers that toolset with an XML editor that reads like a word processor, built in analysis tools for broken-link and consistency checks, version control integration, and Flare Online for SME input.
Everything Technical Writers Need in MadCap Flare
Topic-Based Authoring
Author modular, reusable topics in Flare’s XML editor and assemble them into help systems, manuals, and knowledge bases without redundant copy-paste workflows.
Multi-Format Publishing
Publish responsive HTML5 sites, PDFs, Word, EPUB, and more from one project. Conditions and variables tailor each output for different audiences.
Content Reuse at Scale
Write a procedure once and reuse it across dozens of deliverables with snippets, variables, and conditions. Update in one place and every output stays consistent.
Micro Content and Search
Create question-and-answer pairs that surface as featured snippets in search results. Synonyms, weighting, and auto-complete (with optional Elasticsearch integration) help users find answers instantly.
AI-Ready Authoring
Generate topic drafts, rewrite content for clarity, and create content from existing documentation using AI Assist in MadCap Flare Online, the cloud companion to Flare desktop.
SME Review Workflows
Streamline subject matter expert reviews with Flare Online. SMEs annotate and edit collaboratively in the browser while writers track and accept changes in the desktop editor. Bullhorn cut SME review time from 3 hours to 30 minutes.
Branded HTML5 Skins
Design polished sites with Flare’s Skin Editor. Navigation layouts, customizable search, and responsive designs adapt to any screen size.
Content Analytics
Track search queries, topic views, and failed searches across your HTML5 output with Flare Online Analytics, to identify content gaps and prioritize documentation updates.
Legacy Tool Migration
Import content from Word, FrameMaker®, RoboHelp®, Confluence®, DITA, and more, with built-in wizards that convert legacy files into structured XML topics.
MadCap Flare Resources for Technical Writers
Videos & Tutorials
Watch tutorials, demos, and product walkthroughs covering topic-based authoring, content reuse, single-source publishing, and responsive HTML5 output.
Watch Videos
Customer Showcase
See real-world help systems, documentation portals, and knowledge bases built with MadCap Flare by organizations across industries worldwide.
Browse Showcase
Product Overview
Explore MadCap Flare’s full capabilities for responsive output, content reuse, AI-powered authoring, cloud collaboration, and multi-format publishing.
Learn MoreFrequently Asked Questions
MadCap Flare is a professional technical authoring tool that lets writers create, manage, and publish documentation from a single source. Its topic-based XML architecture replaces document-centric workflows, enabling teams to write once and publish to responsive HTML5 help sites, print-ready PDFs, Word, EPUB, and more from one project.
Unlike Word, Flare is purpose-built for technical documentation with native single-source publishing, content reuse through snippets and conditions, and responsive HTML5 output. Compared to FrameMaker®, Flare offers a modern interface, built-in responsive web output, cloud-based review workflows via Flare Online, and analytics via Flare Online. Tricentis saved 520 hours in its first year after switching from FrameMaker®.
Flare publishes to responsive HTML5 websites (top-navigation and tri-pane layouts), PDF, Clean XHTML, Microsoft® Word, EPUB, and Eclipse Help from the same source content. Each format is configured through Flare’s Target system, where you control format-specific settings like page layouts for print, skins for online help, and conditions to include or exclude content per output.
Yes. Flare includes built-in import wizards for Microsoft® Word, Adobe® FrameMaker®, Adobe® RoboHelp®, Confluence®, DITA, HTML, and other formats. The import process converts legacy documents into clean, topic-based XML while preserving styles, images, and cross-references. MadCap’s library of Flare case studies includes many documenting successful migrations from legacy tools.
Teams that adopt Flare typically see dramatic time savings. Tricentis saved 520 hours in year one, PLEXSYS halved its team’s work time, and HPE reduced build times from 30+ minutes to under 10 minutes per project. Content reuse, automated multi-format publishing, and streamlined SME review workflows reduce the total cost of documentation while improving consistency. Visit MadCap Flare case studies for more real-world examples.
Write Better Documentation with MadCap Flare
Start your free trial and see how Flare’s topic-based authoring, content reuse, and single-source publishing help technical writers deliver HTML5 help, PDFs, and knowledge bases from one project.
