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On-prem Topic-based Authoring and Publishing

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Your hub for streamlined content collaboration and management

MadCap IXIA CCMS

Enterprise-class Component Content Management System (CCMS)

MadCap Xyleme LCMS

Enterprise-class Learning Content Management System (LCMS)

Designing the Documentation User Experience to Speed Information


Webinar Summary

Presented By:

photo of Mark Metcalfe, webinar presenter
Mark Metcalfe, Documentation Director | Ektron, Inc.

Because people are unlikely to read every word on a page, we’ve made it easy to scan for the information they want. Using the Flare drop-down feature, the HTML5 Web and Mobile versions of our documentation are folded in an accordion fashion, so that people can navigate information more rapidly. Also, expert users can speed through a procedure, while intermediate or beginning users can open up embedded images and diagrams to verify that they are on the right path, and close them to focus on the steps they need to accomplish their tasks.

Mark Metcalfe, Documentation Director at Ektron, Inc., will show this and other ways to help readers get the answers that they want as fast as possible.