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Inside the Author’s Studio: Using Micro Content and Analytics for the Best Documentation Experience

Presented By:

Jennifer Morse, Director of Customer Success | MadCap Software, Inc.,
Paul Stoecklein, Documentation Director | MadCap Software, Inc.

This Webinar was Recorded on Wednesday, 16 September 2020


Webinar Summary

How can you make sure you are giving your end users the information they need and want the most? That’s what micro content from MadCap Flare and analytics from MadCap Central are all about. Separately, they’re each great at helping you connect users’ needs with the most appropriate information. And together, they’re even better.

In this webinar, MadCap Software Documentation Director Paul Stoecklein, along with Customer Success Director Jennifer Morse, will walk you through the main ways that micro content and MadCap Central analytics can help keep your output relevant and useful, giving your customers the best documentation experience possible.

Specifically we’ll provide demos and take a look at:

  • How micro content helps you provide more targeted information, making it easier for users to find what they need
  • How to use analytics in MadCap Central to focus your micro content efforts in MadCap Flare, therefore improving search experiences
  • How analytics can open your eyes to other ways readers are using your output, and how you can make enhancements to it as a result
  • And much more