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MadCap Flare & Central Technical Support

We Are Here To Help

Current maintenance plan customers and free trial users can contact our technical support team Monday through Friday. Our Maintenance plan includes all software updates and upgrades, unlimited inquiries, and more.

Please note: You need your maintenance/subscription key or free trial support key to contact support.

Direct & toll-free numbers for US/Canada

Phone: +1 858-320-0387 |

Toll Free: +1 888-MADCAP-1 |

Fax: +1 858-754-1245

Direct & toll-free numbers

Flag icon for Australia

Australia | +61 1800 344 118

Flag icon for Belgium

Belgium | +0800 19 389

Flag icon for France

France | +0800 90 61 18

Flag icon for Germany

Germany | +0800 1806401

Flag icon for UK

Great Britain | +44 800 086 8294

Flag icon for India

India | +000 800 050 3495

Flag icon for Ireland

Ireland | +353 1800 816 355

Flag icon for Netherlands

Netherlands | +31 20 262 1744

Flag icon for New Zealand

New Zealand | +64 800 001 121

Flag icon for Switzerland

Switzerland | +41 800 888 834

Please note: Toll-free numbers only operate within each country.

Callers must be in the country to call the corresponding toll-free number.

Maintenance Icon

UNLIMITED TELEPHONE AND EMAIL INQUIRIES

New Extended Telephone Support Hours

Provides Nearly 24 Hours of Support Monday-Friday

US Pacific Time (UTC -8) | 11:00 PM to 6:00 PM

US Eastern Time (UTC -5) | 2:00 AM to 9:00 PM

Europe (UTC +0) | 7:00 AM to 2:00 AM

Unlimited Email Support

Open a Case

Not on a Maintenance Plan
(or only have access to email support)?

You can purchase a single telephone support inquiry below or contact sales to Upgrade.