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Coronavirus Update:  We Are Committed to Providing Exceptional Service and Support to Our Customers   

Contact Us

Technical Support Contact Options

We Are Here To Help

Current maintenance plan customers and free trial users can contact our technical support team Monday through Friday. Our Platinum Maintenance plan includes all software updates and upgrades, unlimited inquiries, and more.

Please note: You need your maintenance key or free trial support key to contact support.

phone:

+1 858-320-0387, Option 3

Toll-Free US/Canada:

+1 888-MADCAP-1, Option 3

Platinum Maintenance Icon

PLATINUM SUPPORT – UNLIMITED INQUIRIES

New Extended Platinum Telephone Support Hours

Provides Nearly 24 Hours of Support Monday-Friday

US Pacific Time (UTC -8) | 11:00 PM to 6:00 PM

US Eastern Time (UTC -5) | 2:00 AM to 9:00 PM

Europe (UTC +0) | 7:00 AM to 2:00 AM

Unlimited Email Support

Open a Case
Bronze Maintenance Icon

BRONZE SUPPORT – $99 PER INQUIRY

New Extended Bronze Telephone Support Hours

Provides Nearly 24 Hours of Support Monday-Friday

US Pacific Time (UTC -8) | 11:00 PM to 6:00 PM

US Eastern Time (UTC -5) | 2:00 AM to 9:00 PM

Europe (UTC +0) | 7:00 AM to 2:00 AM

Purchase Phone Inquiry

Unlimited Email Support

Open a Case

Not on a Maintenance Plan?

You can still get access to Platinum-level telephone support by purchasing a single inquiry.