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COVID-19 Update:  We Are Committed to Providing Exceptional Service and Support to Our Customers  

Contact Us

Technical Support Contact Options

We Are Here To Help

Current maintenance plan customers and free trial users can contact our technical support team Monday through Friday. Our Platinum Maintenance plan includes all software updates and upgrades, unlimited inquiries, and more.

Please note: You need your maintenance key or free trial support key to contact support.

Direct & toll-free numbers for US/Canada

Phone: +1 858-320-0387 |

Toll Free: +1 888-MADCAP-1 |

Fax: +1 858-754-1245

Direct & toll-free numbers

Flag icon for Australia

Australia | +61 1800 344 118

Flag icon for Belgium

Belgium | +32 800 54 446

Flag icon for France

France | +33 800 91 43 66

Flag icon for Germany

Germany | +49 800 0009714

Flag icon for UK

Great Britain | +44 800 086 8294

Flag icon for India

India | +000 8009190741

Flag icon for Ireland

Ireland | +353 1800 816 355

Flag icon for Netherlands

Netherlands | +31 800 0229151

Flag icon for New Zealand

New Zealand | +64 800 001 121

Please note: Toll-free numbers only operate within each country.

Callers must be in the country to call the corresponding toll-free number.

Platinum Maintenance Icon

PLATINUM SUPPORT – UNLIMITED TELEPHONE AND EMAIL INQUIRIES

New Extended Platinum Telephone Support Hours

Provides Nearly 24 Hours of Support Monday-Friday

US Pacific Time (UTC -8) | 11:00 PM to 6:00 PM

US Eastern Time (UTC -5) | 2:00 AM to 9:00 PM

Europe (UTC +0) | 7:00 AM to 2:00 AM

Unlimited Email Support

Open a Case
Bronze Maintenance Icon

BRONZE SUPPORT – UNLIMITED EMAIL INQUIRIES

New Extended Support Hours

Provides Nearly 24 Hours of Support Monday-Friday

US Pacific Time (UTC -8) | 11:00 PM to 6:00 PM

US Eastern Time (UTC -5) | 2:00 AM to 9:00 PM

Europe (UTC +0) | 7:00 AM to 2:00 AM

Unlimited Email Support

Open a Case

Not on a Maintenance Plan
(or only have access to Bronze email support)?

You can purchase a single telephone support inquiry below or contact sales to Upgrade.