Content chaos is no longer an operational problem. It’s a business risk—and an AI risk. Documentation and learning teams are expected to deliver accurate, trusted content across more systems, audiences, and experiences than ever before. Yet most organizations still rely on disconnected platforms, creating duplication, version drift, and governance gaps that AI makes impossible to ignore.
Speakers

Anthony Olivier
Chief Executive Officer, MadCap Software
Anthony Olivier is the founder and CEO of MadCap Software, a Battery Ventures portfolio company. For nearly 25 years, he has headed companies at the... Read More
Anthony Olivier is the founder and CEO of MadCap Software, a Battery Ventures portfolio company. For nearly 25 years, he has headed companies at the forefront in delivering solutions that streamline the corporate content life cycle. His passion, and that of all MadCap employees, is to help companies worldwide, deliver best in class content to their customers and employees and deliver ROI. He strives to understand the complexities of content authoring and development: that content creators need in order to get the right information, to the right people, at the right time, in the right language, on the device of the end-users' choosing. MadCap's software solutions allow users to harness the power of single sourcing and multi-channel publishing to create professional online Help systems, software documentation, training and L&D documentation, policy & procedure manuals, knowledge bases, user guides and more.

Dale Walden
Vice President of Product Management, MadCap Software
Dale Walden is Vice President of Product Management at MadCap Software, where he leads the development of the MadCap Create and Syndicate platform and... Read More
Dale Walden is Vice President of Product Management at MadCap Software, where he leads the development of the MadCap Create and Syndicate platform and drives the company’s AI strategy. With over 13 years of experience at MadCap Software, Dale brings deep expertise in learning content management systems (LCMS) and a strong understanding of the challenges faced by content teams and platform users. A seasoned web developer with a background in front-end technologies such as JavaScript, CSS, and HTML, Dale has been building innovative web applications since his teenage years. His passion for technology goes beyond coding—he’s deeply interested in how digital innovation shapes society and the planet. Outside of work, Dale enjoys music, art, and hiking. His unique blend of technical depth and strategic leadership gives him a distinctive perspective that continues to shape the future of MadCap Software's product vision.

Jennifer Morse
Vice President of Customer Success, MadCap Software
Jennifer Morse, Vice President of Customer Success at MadCap Software, has over 20 years of experience in the technical communication industry. Since... Read More
Jennifer Morse, Vice President of Customer Success at MadCap Software, has over 20 years of experience in the technical communication industry. Since joining the company in 2006, Jennifer has played an integral role in MadCap Software's growth, helping to increase MadCap Software's market share in the United States and overseas markets including Europe, the Middle East and India.

Chris Kocher
Senior Solutions Architect, MadCap Software
Chris Kocher is a word enthusiast, a veteran English teacher, and self-prescribed “tech-head” who lives and breathes technology as much as he is obsessed... Read More
Chris Kocher is a word enthusiast, a veteran English teacher, and self-prescribed “tech-head” who lives and breathes technology as much as he is obsessed about effective learning. Having spent nearly two decades as a professional educator with an intense focus on melding the benefits of technology with the intricate aspects of learning and development, he now is with the MadCap Software team as a senior solutions architect. In this role, he revels in solving complex problems and working alongside other industry-leading minds to help organizations re-envision how enterprise learning can scale and be effective, engaging and personalized.