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Expert Panel: How to Stay Ahead of the Curve in the Constantly Evolving Content Delivery Landscape

Presented By:

Kate Schneider, Senior Technical Writer | Maxar,
Jenni Christensen, Training and Technical Documentation Manager | PLEXSYS,
Luciana Voigt, CEO | TECHKNOWBOT,
Paul Stoecklein, Documentation Director | MadCap Software, Inc.,
Jennifer Morse, Director of Customer Success | MadCap Software, Inc.,
Jess Kuras, Lead Technical Writer | Fitbit

This Webinar was Recorded on Wednesday, 15 July 2020


Webinar Summary

How we create, manage and deliver content continues to evolve, sometimes at a rapid pace (think Covid-19 and eLearning). As change occurs, so do the needs and expectations our customers – whether it is to improve user experience and engagement, increase ticket deflection and reduce support calls, strengthen collaboration with subject matter experts, reduce dependencies on IT resources, or further streamline the entire content development lifecycle.

In this special 90-minute webinar, we’ve assembled a panel of expert speakers representing a range of industries and specialties to help answer questions facing content developers, instructional designers, technical writers, learning & development managers, and more.

Problems and challenges we plan to address include:

  • Usability: How can we leverage new concepts and technologies to improve user experiences?
  • Ticket Deflection/Self Support: How do you get the right content to your users quickly and efficiently?
  • Analytics: How can you use analytics to help improve your content and drive self-help and ticket deflection?
  • Content Efficiency: How do you eliminate content duplication across teams and departments?
  • Technology Stack: How do you determine where cloud-based technologies fit into your technology stack?
  • Responsive Design: More important than ever, how do you make sure your content can be viewed from any device?
  • And much more!

Plus we’ll end the webinar with a panel Q&A open to attendees.

Our panelists include Kate Schneider, Jenni Christensen, Luciana Voigt, Paul Stoecklein, hosted by Jennifer Morse of MadCap Software.