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Contact Technical Support

In order to better assist you with installation related questions, please first complete and submit the following form and a MadCap Installation Support specialist will respond as soon as possible.

Please remember that email support relating to non-installation related questions, is only available to maintenance plan customers.

If you already submitted the form and did not receive an email response, please check your Spam or Junk folder.

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This key can be found on your sales receipt or in your order confirmation email. Please verify that the key was entered correctly.

Non-maintenance plan customers are not able to receive priority email support from the MadCap Software technical support center.

If you have a technical question, please feel free to post your question on the MadCap Software Peer-to-Peer forums. Registration and membership is free.

Non-technical issues can be directed to the following available options:

If you do not have a maintenance plan and would like to talk to a MadCap Software technical support representative, you can purchase a single incident inquiry. Buy Now


Contact Information

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Product/System Information

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Do you have all of the latest updates installed?


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Tell Us More

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Terms and Privacy

Your data privacy and security are important to us. We will never share your information with a third party. We will store the information you provide to us, and will only use this information for the purpose of assisting you with your service inquiry. You may opt out of our email communication at any time. We will process your personal information in accordance with our privacy policy.

I agree to the Terms of Use Agreement and that MadCap Software can contact me regarding their products and services.

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