Keep Training Aligned with Every Software Release
MadCap Create gives software and technology teams one source of truth for all training content. Component reuse and multi-format publishing keep certification courses and customer education current with each product release, so when something changes, you update the content once and republish.
Software & Technology Teams That Build with MadCap Create
60%
Reduction in Content Development Time
The Challenge: Instructors personalized PowerPoint® slide decks without sharing changes, leaving certification content inconsistent across delivery formats.
The Solution: Switched to MadCap Create’s structured authoring and online slides, replacing instructor-customized PowerPoint with one validated source for every certification course.
The Result: Consistent certification delivery across every instructor, with 60% less content development time as an added efficiency gain.
Weeks → Hours
Brand Rollout Across Training Content
The Challenge: Sage was caught in a reactive approach to managing training content, which took too much time and resources for little gain. They had a rebranding project coming up and needed a way to rebrand quickly and seamlessly.
The Solution: Used MadCap Create’s web output templates and global search and replace to swap brand elements, terminology, and visual assets across every training program at once.
The Result: Sage Intacct propagated full rebranding across every training program in hours instead of 4 weeks, and scaled its customer education program without scaling headcount.
#1
Resource in Customer Community
The Challenge: Deliver role-based training for a technology platform used across hospitals globally, training that had to generate revenue and drive customer loyalty.
The Solution: MadCap Create and Syndicate delivered personalized, role-based eLearning through the customer community portal.
The Result: Newly developed, role-based, always up-to-date eLearning became one of the top accessed resources in the customer community and a strategic revenue generator.
Software product training and customer education refers to structured learning programs that software and SaaS companies use to teach customers, partners, and employees how to use, configure, administer, and integrate their products. Programs typically include new-user onboarding, feature tutorials, role-based certification, and release training. MadCap Create supports this work as a browser-based authoring tool where teams combine text, screenshots, video, simulations, and knowledge checks, then publish SCORM 1.2 or SCORM 2004 packages for delivery through any learning management system, or export to Word, PDF, or HTML for direct customer delivery.
Purpose Built Capabilities for Software Training
Single Source Content Control
Author product training once and cascade updates across every course, ending content drift that risks certification accuracy. F5 Networks cut content development time by 60% after adopting structured single-source authoring.
Release Aligned Precision Update
Update content in one place, then publish. Create propagates the change across every dependent course, keeping training current with every software release and patch cycle.
Global Product Training
Translate and localize training for customers, partners, and employees worldwide, with built-in translation export workflows that connect to your translation management system.
Role Based Courses and Modules
Build separate courses, modules, and lessons for end-user onboarding, administrator certification, and partner enablement, all sourced from the same component library.
AI Assisted SME Authoring
AI Sidekick provides text summarization, content text metrics analysis, description generation, and readability improvements for course authors, plus batch publishing to accelerate publishing workflows at scale.
Certification Content Governance
Hold every instructor to the same validated material with version history and review workflows that prevent certification drift.
Training Solutions for Software Companies
Specialized solutions for customer education, product certification, partner enablement, and compliance training across global software organizations.
Get a DemoOnboard customers faster with role-based courses that adapt to user roles and skill levels. Component-based authoring keeps every customer on consistent, up-to-date training aligned with the latest release.
Hold one source of truth for certification content across every instructor. F5 Networks retired a 70-page publishing process and locked in consistent certification delivery by switching to MadCap Create’s online slides and structured authoring model.
Create’s multi-format publishing to SCORM, HTML5, PDF, and Word means your training works wherever partners need it. For simultaneous distribution across LMS platforms, customer portals, and self-service channels from a single content source, pair Create with MadCap Syndicate.
Linked content lets you change a feature description in one place, and Create propagates the update to every dependent course when you publish. Critical when one software update can invalidate dozens of training modules at once.
Deliver consistent security awareness, data privacy, and compliance training across the entire organization. Create's version history and review workflows ensure only approved content goes to production, pair with MadCap Syndicate to enforce learner-facing access controls and capture completion records for compliance reporting.
What took me 4 weeks to do, I was able to do in just a couple of hours. Rebranding was a painless effort. This is why we bought this tool!
Mariann Foster | Learning Content Manager, Sage Intacct
MadCap Create Resources
Videos & Tutorials
See MadCap Create in action. Watch tutorials covering component-based authoring, Precision Update, multi-format publishing, and AI Sidekick for rapid course creation.
Watch Videos
Success Stories
Read how technology companies like F5 Networks use MadCap Create to cut development time by 60%, ensure certification consistency, and transform training into a revenue driver.
View Success Stories
Create Overview
MadCap Create is the enterprise content authoring platform for workforce training, with Precision Update, single-source publishing, and AI-powered authoring built for software companies.
Learn MoreFrequently Asked Questions
Create’s component-based authoring system stores product feature descriptions, UI references, and procedural steps as reusable building blocks. When a feature changes in a new release, you update the component once, publish, and the change propagates across every course, quick start guide, and certification module that reuses it.
Create publishes to SCORM, HTML5, PDF, and Word, so your training works with virtually any LMS your customers or internal teams use. Customers upload the published content to their LMS once (manually or via API). Pair Create with MadCap Syndicate, and subsequent updates flow to the LMS without manual re-uploads.
Many software companies use MadCap Flare for technical documentation and MadCap Create for training content, with MadCap Syndicate as a unified delivery layer. This gives each team the right authoring tool while providing customers a seamless content experience across help, training, and knowledge resources.
Yes. Create imports Word documents, PowerPoint® files, and other common formats so you can migrate your existing training library without starting over. Once imported, your content is structured for reuse and multi-format publishing.
MadCap Syndicate supports xAPI and include a built-in Learning Record Store (LRS) that captures granular completion, assessment, and engagement data. Software teams see which training modules are most effective and where learners need additional support.
Keep Software Training in Sync with Every Release
Get a demo and see how Create helps technology teams cut content development time by 60%, end slide deck drift, and keep certification training consistent across every delivery format.
