MadCap Software LogoLeft Quotation MarkRight Quotation Mark

COVID-19 Update:  We Are Committed to Providing Exceptional Service and Support to Our Customers  

Contact Us

Maintenance and Support

Creating great content requires more than the right solutions – we invest the time, money and resources to ensure your success, every step of the way. All subscription software license purchases include our Platinum-level maintenance and support plan, which ensures you have access to our technical support resources when it matters most.

Included with your maintenance and support plan: free product upgrades, updates and bug fixes; extended support hours and unlimited telephone inquiries; access to our award-winning in-house technical support team.

I must say that your Platinum support team is the BEST I've seen in nearly 20 years in the software industry. I call, I ask, MadCap Software techs have the solution!

DON RASKY | Mitchell International, Inc.


What’s Included in a Maintenance Plan?

Download icon

Product Upgrades, Updates and Bug Fixes

With an agile release cycle, we provide new versions of our software several times per year to incorporate the latest technologies and innovative features to our products. A maintenance plan is the best way to stay up to date with the latest software releases. For the duration of your maintenance period, you are entitled to all upgrades, new version releases, and any bug fixes provided.

Clock icon

Extended Support Hours, Unlimited Telephone, Email Inquiries and More

Our Platinum-level support plan provides you with extended support hours offering nearly 24 hours of coverage across the globe. Send projects directly to senior support engineers, take advantage of unlimited telephone support inquiries, and much more.

Award Winning icon

Award-Wining, In-House Technical Support Team

We are committed to providing exceptional service and support to each and every customer. Our in-house technical support team works directly with our sales, customer service and research & development teams to ensure that every customer receives the best possible support.


Not on a Maintenance Plan
(or only have access to Bronze email support)?

You can purchase a single telephone support inquiry below or contact sales to Upgrade.