Ship Documentation as Fast as You Ship Software
MadCap Flare gives software teams a single project to author, manage, and publish responsive HTML5 help systems, API references, release notes, and knowledge bases across every version, every output, every device.
Leading Software Companies Trust MadCap Flare
285K
Page Views in 8 Months
The Challenge: Scaling a knowledge hub across 10,000+ articles while keeping content discoverable and reducing support ticket volume.
The Solution: MadCap Flare’s micro content, search analytics, and responsive HTML5 output for a unified knowledge hub.
The Result: Page views grew from 5,000 to 285,000 in eight months, with 21% of searches resolved in a single click.
120K
Staff Hours Saved Annually
The Challenge: High support call volume and no self-service documentation for customers across 10 product solutions.
The Solution: MadCap Flare for streamlined single-source publishing for 18 knowledge base sites with responsive HTML5 output and integrated search.
The Result: 120,000 staff hours saved annually with over a million user views across self-service knowledge bases.
500K+
Words Managed
The Challenge: Documenting a sprawling DevOps portfolio, Helix ALM, Helix Core, Hansoft, and Helix QAC, with bi-weekly release cycles, Japanese localization needs, and 3,000+ diagnostic messages baked into the code itself.
The Solution: MadCap Flare for topic-based authoring with conditional text, snippets, and global project linking, paired with MadCap Lingo for translation and MadCap Flare Online for analytics and customer review.
The Result: 500,000+ words and 30,000 reusable snippets managed across 26 Helix QAC products, bi-weekly Help updates between major releases, and a single-source Help system that has measurably reduced support calls.
Product and Developer Documentation for Software and Technology Companies refers to the user guides, administrator manuals, API references, SDK documentation, release notes, and in-product help produced by SaaS providers, enterprise software vendors, and developer tooling firms. Content must keep pace with continuous integration and delivery cadences and varied audiences. MadCap Flare supports these requirements through topic-based authoring, single-source publishing to HTML5, PDF, and context-sensitive help, conditional tagging for editions, Git source control for branch-based workflows aligned with sprints, and MadCap Flare Online for hosted publishing.
Purpose-Built Capabilities for Software Documentation
Single-Source Publishing
Maintain one project and publish responsive HTML5 help centers, PDF guides, and in-app help simultaneously. Every output stays consistent without duplicating content across formats.
Version & Release Management
Manage documentation across product versions with conditional text and branching. Publish version-specific outputs from a single project without maintaining parallel content sets.
AI-Ready Authoring
Accelerate content creation with Flare’s structured authoring, single-sourcing, and variables for consistent terminology, keeping documentation aligned with agile development sprints. Pair with MadCap Flare Online to unlock AI Assist for generating drafts and summarizing topics.
Responsive HTML5 Help Centers
Publish modern, searchable documentation sites that work on any device, with micro content powering featured snippets, knowledge panels, and chatbot integrations.
API & Developer Documentation
Author and publish API references alongside product documentation. Embed OpenAPI specs and deliver developer-facing content in the same responsive output as your help center.
Support Platform Integration
Connect documentation to Zendesk®, Salesforce®, and ServiceNow® with MadCap Connect plugins. Surface knowledge base articles directly in support agent workflows to deflect tickets.
Software Documentation Solutions
Specialized solutions for help centers, knowledge bases, API documentation, and multi-version publishing across software teams.
Get a DemoPublish responsive HTML5 knowledge bases with full-text search, micro content for featured snippets, and analytics that reveal what users search for most. Bullhorn grew page views from 5,000 to 285,000 in eight months with their Flare-powered knowledge hub, and 21% of searches were resolved with a single click.
Reduce support volume by surfacing documentation in Zendesk®, Salesforce®, and ServiceNow® via MadCap Connect. Transflo saved 120,000 staff hours annually by enabling customer self-service across 18 knowledge base sites. IRIS Software Group reduced support tickets with a central Help Hub linking 25+ product help centers.
Integrate documentation builds into your CI/CD pipeline with Git integration and automated publishing. Perforce publishes bi-weekly Help updates with one writer managing over 500,000 words across 26 products, with measurably reduced support calls.
Power chatbots and in-app help with Flare’s micro content feature. Senior Sistemas used micro content to answer 75,000+ chatbot questions in six months, saving 2,400 support hours. TrueContext reduced median resolution time by integrating micro content with Zendesk®.
Keep publishing cycles tight even as documentation grows. Hewlett Packard Enterprise cut project build times from 30+ minutes to under 10 minutes across 15 HTML5 help centers after adopting Flare.
MadCap Flare Resources
Videos & Tutorials
See MadCap Flare in action. Watch tutorials covering knowledge base publishing, API documentation, version management, and responsive HTML5 output for software teams.
Watch Videos
Customer Showcase
Browse help centers, knowledge bases, and documentation portals built by software companies using MadCap Flare, from responsive HTML5 help systems to developer documentation sites.
Browse Customer Showcase
Flare Overview
MadCap Flare is the industry-leading technical documentation platform for single-source publishing, content reuse, and multi-channel output, built for software teams that ship documentation alongside every release.
Learn MoreFrequently Asked Questions
MadCap Flare integrates with Git, Perforce, and Subversion so documentation can live alongside source code in your version control system. Conditional text and targets let you manage documentation for multiple product versions from a single project, and automated builds via Flare Online can schedule or trigger publishing as part of your CI/CD workflow.
Yes. MadCap Connect plugins for Zendesk®, Salesforce®, and ServiceNow® surface relevant documentation directly in support agent workflows. Transflo saved 120,000 staff hours annually by enabling self-service documentation, and TrueContext reduced median resolution time by integrating micro content with Zendesk®.
Flare can embed OpenAPI specifications and publish API reference documentation alongside your product help center in the same responsive HTML5 output. This gives developers a single destination for both conceptual documentation and API references.
Flare’s conditional text, targets, and branching features let you maintain documentation for multiple versions from a single project. You can tag content by version, platform, or edition and generate version-specific outputs without duplicating files.
Yes. Flare Online provides a cloud-based editor that lets product managers, engineers, and SMEs contribute content directly without installing desktop software. Review workflows and permissions ensure quality control while keeping the contribution process lightweight.
Ship Better Documentation with Every Release
Start your free trial and publish responsive help centers, knowledge bases, and API documentation from a single Flare project.
