Deliver Just-in-Time Performance Support with MadCap Create
Field workers need answers in seconds, not courses in hours. MadCap Create’s modular authoring lets you write a procedure once; pair with MadCap SyndicateAI to deliver it as mobile-ready, searchable performance support embedded in the apps, devices, and chatbots your teams already use. The result: lower service costs, better customer experience, and more consistent execution across every site and team.
Rollins, Whataburger, and the Mortgage Bankers Association Trust MadCap Create for Performance Support
$250K
Annual Savings on Field Content Delivery
The Challenge: Rollins Inc. (NYSE: ROL) shipped printed binders to pest-control technicians in 70+ countries, leaving field crews with outdated procedures and no way to update content consistently.
The Solution: Digitized 3,000+ pages of procedures and EPA-related training content in MadCap Create, then delivered mobile-ready courses and quick-reference guides to every technician’s device.
The Result: Always-current digital performance support across 70+ countries, saving $250,000 a year in print and shipping costs.
1,050+
Locations with Real-Time Content Updates
The Challenge: Keep operational procedures and training consistent across 1,050+ Whataburger locations in 16 states, without endless reprints.
The Solution: Adopted MadCap Create’s single-source authoring to push content updates to every location simultaneously.
The Result: Teams across all 1,050+ locations access the latest procedure as soon as it’s published, no reprinting, no manual distribution.
12.5x
Learner Membership Growth
The Challenge: Manual content authoring and distribution workflows were costly and time-consuming, limiting MBA’s ability to scale education to growing learner demand.
The Solution: MBA implemented MadCap Create and SyndicateAI as a Learning Content Management System, restructuring content authoring, management, and distribution from the ground up.
The Result: Scaled membership from 4,000 to over 50,000 learners while raising learner satisfaction to 94%.
Performance support covers the in-the-flow-of-work guidance, quick-reference job aids, embedded help, microlearning, and contextual answers, that workers need to complete tasks correctly without leaving what they’re doing. MadCap Create publishes mobile-friendly content, on-demand reference guides, and job aids from one source, pair with MadCap SyndicateAI to deliver embedded knowledge portals and searchable performance support. Frontline workers get the right answer in seconds; content teams maintain a single set of files.
Performance Support with MadCap Create
Mobile-Friendly Output
Replace paper binders with responsive performance support. Authored in Create; delivered via MadCap SyndicateAI to phones, tablets, rugged devices, or chatbots, embedded in the apps your teams already use at the moment of need.
Single-Source Authoring
Author a procedure once and reuse it across every performance support resource. Update the source and every field guide, quick-reference card, and job aid updates with it.
Bite-Sized Reference Modules
Build bite-sized modules workers can consume in minutes. Quick-answer content delivers the right information at the moment of need, no lengthy courses required.
SCORM-Compliant Content Authoring
Create authors structured content with SCORM sequencing rules, so courses are ready for delivery through MadCap SyndicateAI or any SCORM-compliant LMS, which captures completions and gives managers visibility into field team training.
Global Content Localization
Author your procedures once in Create and manage translations through the built-in Translation Manager, then deliver localized content to every field worker via MadCap SyndicateAI. MadTranslations integration supports professional translation workflows for global teams.
Sidekick for Content Quality
Use Sidekick to summarize documents, generate descriptions, and improve readability, so your procedure updates are clearer and easier to author.
Our instructional design team was spending hours upon hours of time revising current training materials to keep up with the organization’s ever-changing needs,and then having to reprint them all. With MadCap Software, we can make a change once, have all our materials updated, and the revised content is available in real time!
Whataburger
Where Can I Learn More About Performance Support?
Videos & Tutorials
See MadCap Create in action. Watch tutorials covering component-based authoring, mobile content delivery, bite-sized reference modules, and the latest Create features for performance support.
Watch Videos
Success Stories
Read how organizations like Rollins Inc. and Whataburger transformed their field performance support with MadCap Create, from eliminating printed binders to mobile-first delivery.
View Success Stories
Product Overview
Learn about MadCap Create’s full feature set for component-based authoring, content reuse, bite-sized modules, mobile delivery, and multi-format publishing for field performance support.
Learn More About MadCap Create
Learn MoreFrequently Asked Questions
Create’s component reuse model lets you author procedural content once and assemble it into full training courses, concise job aids, quick-reference cards, and step-by-step guides. Performance support stays consistent with your formal training because both come from the same source.
Create publishes performance support as responsive HTML for mobile access, PDF for printable job aids, or embeddable content modules. Workers get the right help in the format that fits their workflow and environment.
MadCap SyndicateAI distributes Create-authored content through searchable portals, embedded widgets, and mobile-ready sites. Workers find the procedure or reference they need in seconds, right when they need it, without leaving their workflow.
Yes. Performance support content is built from the same reusable components as your formal training. Change the source component once, then use Precision Update to publish that change across every job aid, checklist, and quick-reference guide that reuses it. One targeted publish, all outputs current.
Create authors performance support materials in structured content components. Delivered through MadCap SyndicateAI, content surfaces through semantic search and AI-powered retrieval, so workers find the right procedure or answer without scrolling through lengthy manuals.
Empower Your Field Teams with MadCap Create
Get a personalized demo and see how Create delivers mobile-ready performance support to field workers, replacing paper binders with searchable, always-current digital content that saves time and money.
