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Contact Technical Support

Please read our Frequently Asked Questions before contacting technical support.

For product registration and license transfer inquiries, please contact a customer service representative at +1 (858) 320-0387 or email customerservice@madcapsoftware.com.

If you are an active Maintenance Plan customer or you have purchased a Single Inquiry, please submit the following form to contact a technical support representative.

If you already submitted the form and did not receive an email response, please check your Spam or
Junk folder.

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This key can be found on your sales receipt or in your order confirmation email. Please verify that the key was entered correctly.

Non-maintenance plan customers are not able to receive priority email support from the MadCap Software technical support center.

If you have a technical question, please feel free to post your question on the MadCap Software Peer-to-Peer forums. Registration and membership is free.

Non-technical issues can be directed to the following available options:

If you do not have a maintenance plan and would like to talk to a MadCap Software technical support representative, you can purchase a single incident inquiry. Buy Now

Contact Information

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Product/System Information

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Do you have all of the latest updates installed?
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Tell Us More

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Terms and Privacy

Your data privacy and security are important to us. We will never share your information with a third party. We will store the information you provide to us, and will only use this information for the purpose of assisting you with your service inquiry. By checking this box you agree to these terms and to be contacted.

I agree to the Terms of Use Agreement and Privacy Policy.

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