AI Assist Content Authoring

Unleash the Power of AI in Content Authoring - Try It Out Now!

Get a Trial

Technical Support Contact Form

For MadCap IXIA CCMS Customer Support inquiries, please visit OTRS.

For all other Customer Support inquiries, please use the below form.

Please read our Frequently Asked Questions before contacting technical support.

If you are an active Maintenance Plan customer, please submit the following form to contact a technical support representative or call +1 (858) 320-0387 and select Option 2.

Customer Service Questions
For product registration and license transfer inquiries, please contact a customer service representative at +1 (858) 320-0387 or email

{{model.errors.key | localize:'Key'}}

Please verify your key was entered correctly.

This key can be found on your sales receipt or in your order confirmation email.

If you do not have a maintenance plan and would like to contact a technical support representative,
you can purchase a single telephone inquiry here.


If you do not have a maintenance plan and would like to talk to a MadCap Software technical support representative, you can purchase a single incident inquiry. Buy Now

Contact Information

{{model.errors.firstName | localize:'First Name'}}
{{model.errors.lastName | localize:'Last Name' }}
{{ | localize:'Email Address' }}
{{ | localize:'Phone'}}
{{ | localize:'Company' }}
{{ | localize:'Country' }}
{{model.errors.region | localize:'State/Prov' }}

Product/System Information

{{model.errors.product | localize:'Product' }}
{{model.errors.version | localize:'Version' }}
{{model.errors.key | localize:'Key'}}
{{model.errors.osVersion | localize:'OS Version' }}
{{model.errors.osVersionshowServicePacks | localize:'OS Version' }}
Do you have all of the latest updates installed?
{{model.errors.targetServer | localize:'Target Server'}}
{{model.errors.targetKey | localize:'Target Key'}}
{{model.errors.browser | localize:'Browser' }}

Tell Us More

{{model.errors.canDuplicate | localize:'Can Duplicate' }}
{{model.errors.frequency | localize:'Frequency' }}
{{model.errors.subject | localize:'Subject'}}
{{model.errors.description | localize:'Description' }}

{{4084 - model.description.length}} characters remaining

{{model.errors.fileName | localize:'File' }}

Terms and Privacy

Your data privacy and security are important to us. We will never share your information with a third party. We will store the information you provide to us, and will only use this information for the purpose of assisting you with your service inquiry. You may opt out of our email communication at any time. We will process your personal information in accordance with our privacy policy.

I agree to the Terms of Use Agreement and that MadCap Software can contact me regarding their products and services.

{{model.errors.agreeTerms | localize:'Agreement' }}