Loading…

Trial Resource Center

Welcome to the MadCap Software trial resource center. The resources below have been hand selected for new users to help you get most out of your free trial.

Product Demo Resources

Watch Our Product Demo Recordings

MadCap Flare Overview

Learn how MadCap Flare streamlines content delivery with advanced topic-based authoring, single-sourcing and multi-channel publishing.

Watch the Video

MadCap Central Overview

Learn how MadCap Central makes it easy to manage your Flare projects in the cloud. Key features include project management tools, content hosting, simplified publishing, task tracking, user permissions, team collaboration and more.

Watch the Video

Schedule a Live Product Demo

Would you prefer to schedule a live product demonstration for you or your team to walk you through the product features? Contact us to schedule one now.

Schedule a Demo
Live Demo Icon

Getting Started Resources

MadCap Flare

MadCap Flare Introductory Training Course Now Included with Your Free Trial and Product Purchase

Take advantage of our introductory web-based training course, taught by MAD Certified instructors. A $599 training course value.

View The Course
training video Icon

MadCap Central

MadCap Lingo

MadCap Lingo Introductory Training Course Now Included with Your Free Trial and Product Purchase

Take advantage of our introductory web-based training course, taught by MAD Certified instructors. A $599 training course value.

View The Course
training video Icon

Technical Support Resources

Take Advantage of Complimentary Platinum Support During Your Trial

For the duration of your trial period, you have complimentary access to our premium support plan. Take advantage of extended support hours, unlimited email and telephone support, and more, all from our in-house technical support team.

As a reminder, your trial support key was emailed to you upon trial request. Please have your support key ready when contacting support.

Please Note: To ensure you receive all communications from us, make sure you add info@madcapsoftware.com and info@go.madcapsoftware.com to your contacts and safe senders list. As a reminder, we value your privacy and do not rent, sell or share your information with a third party.

Contact Support

Direct & toll-free numbers for US/Canada

Phone: +1 858-320-0387 |

Toll Free: +1 888-MADCAP-1 |

Fax: +1 858-754-1245

Direct & toll-free numbers

Flag icon for Australia

Australia | +61 1800 344 118

Flag icon for Belgium

Belgium | +32 800 54 446

Flag icon for France

France | +33 800 91 43 66

Flag icon for Germany

Germany | +49 800 0009714

Flag icon for UK

Great Britain | +44 800 086 8294

Flag icon for India

India | +000 8009190741

Flag icon for Ireland

Ireland | +353 1800 816 355

Flag icon for Netherlands

Netherlands | +31 800 0229151

Flag icon for New Zealand

New Zealand | +64 800 001 121

Flag icon for Switzerland

Switzerland | +41 800 003 256

Please note: Toll-free numbers only operate within each country.

Callers must be in the country to call the corresponding toll-free number.

New Extended Platinum Telephone Support Hours Provides Nearly 24 Hours of Support Monday-Friday

US Pacific Time (UTC -8) | 11:00 PM to 6:00 PM

Eastern Time (UTC -5) | 2:00 AM to 9:00 PM

Europe (UTC +0) | 7:00 AM to 2:00 AM


Authoring and Publishing Resources

Create Your First Flare Project in Three Easy Steps

1

Create your project in Flare using our project templates

Watch Video
2

Edit and add topics in the editor

Read the “creating topics” help article
3

Build your targets (HTML5, PDF and More) from the Project Explorer

Watch Video

That’s it! Click View Output in the Build Window Pane and you’ll be able to view your target in your browser. You can build and view any number of targets you create following these easy steps.

Easily Publish Content to Zendesk®, Salesforce® and ServiceNow® with the MadCap Authoring and Management System (AMS)

MadCap Connect for Zendesk ®

MadCap Connect for Zendesk ® makes publishing your single sourced content to Zendesk Help Desk quick and easy. Using either the Clean XHTML or skinless HTML5 output, you can publish your Flare content directly to categories and sections you have created in Zendesk.

Learn More

MadCap Connect for Salesforce ®

MadCap Connect for Salesforce ® makes publishing your single sourced content to Salesforce Knowledge quick and easy. Using the Clean XHTML output, you can publish your Flare content directly to Salesforce as Articles.

Learn More

MadCap Connect for ServiceNow ®

MadCap Connect for ServiceNow® makes publishing your single sourced content to ServiceNow® knowledge bases quick and easy. Using the Clean XHTML output, you can publish your Flare content directly to knowledge bases you have created in ServiceNow®.

Learn More

Importing Legacy Content Resources

Do You Have Existing Content to Import? We’ve Got You Covered.

MadCap Flare makes it easy to import a number of popular content types such as Microsoft® Word. You can now effortlessly import any number of Word files simultaneously directly into Flare with a simple drag and drop.

Import Your Microsoft® Word Documents

Watch the Video Download the import guide

Import Your FrameMaker® Documents

Watch the Video Download the import guide

Author-it® Converter Documents

Are you coming from Author-it®? Our free utility – the Author-it® Converter – allows you to take your published XML output from Author-it® and convert it to a MadCap Flare project while maintaining all project and source files.

Download the free utility

Webinar Resources

MadCap Flare for the Total Newbie

Understanding key concepts – such as single-sourcing, multi-channel publishing, collaborative authoring, and master projects – is essential for new Flare users. Good news: We have a webinar resource covering just that! Watch the webinar to get started with the basics.

Watch the Webinar

Upcoming Webinars

Sign up for a free upcoming webinar taught by industry experts and MadCap Software product specialists.

View the schedule

Recorded Webinars

Miss one of our webinars? You can access them anytime in our free webinar archive.

View webinar archive