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Case Study: Implementing Role-Based Online Help with MadCap Flare

photo of Ann Pillman, Owner, , Technical Information Solutions

Presented By:

Ann Pillman | Owner, Technical Information Solutions

Duration: 60 minutes

Webinar Summary

Large-scale corporate applications often have several types of users. These users have different roles when interacting with the application, and the help information that they need or should be allowed to access varies depending on their role. For example, administrators might need to see all application help, but order placers only need to see a subset of help. How do you ensure that users only see the help information that’s appropriate for their role?

This webinar discusses best practices for setting up your MadCap Flare project to create role-based help, and what to talk about with your software development team so that they can implement role-based help in your application. We’ll share examples of how Rochester Software Associates implemented role-based help for two of their software products: a webapp installed on a proprietary web server, and a Windows application.

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Meet the Presenters

photo of Ann Pillman, Owner, Technical Information Solutions

about the Presenter

Ann Pillman


Technical Information Solutions

Ann Pillman is the owner of Technical Information Solutions, offering information design and technical writing services to local and remote clients. She is a certified MadCap Advanced Developer and a founding member of the Rochester Flare User Group. In her spare time, Ann plays tennis, coaches high school tennis, runs, and coaches Girls on the Run. You can contact her via LinkedIn or at