MadCap
Authoring and Management System
The #1 solution for technical documentation and learning & development.
Our cutting-edge technical authoring tools and integrated publishing solutions give organizations like Rivian, Fitbit and Sony the edge in creating single-source technical documentation for products and employee learning & development programs.
Next generation authoring and publishing that delivers results.
Drive more value for your organization with cutting-edge solutions to streamline the development of technical documentation, eLearning courses, software documentation, training guides, knowledge bases, automated user assistance processes, and more.
Our customers love what we offer. You will too.
"MadCap Flare saves time and money. We can tweak every little detail making sure that the look and feel between PDF documents, technical manuals and documentation, and your online content is completely the same."
Create state-of-the-art documentation and engaging learning & development programs – all from a single source.
A modular approach to content development and online publishing makes it easy to reuse common content through your deliverables, while advanced multi-channel publishing ensures your content is accessible on any platform or device.
Reduce Project Time
Reduce project time by more than 85% with advanced content reuse and multi-channel publishing.
Cut Translation Costs
Cut translation costs by more than 50% with streamlined translation workflows.
Improve Self-Help
Improve self-help and reduce technical support demands with searchable, modern user experiences for any device or platform.
Improve Content Consistency
Improve content consistency with content updates managed at the source level and reflected across all deliverables.
New Success Story
Rivian Uses MadCap Software to Embed Interactive Owner’s Guide in Vehicle’s Infotainment Dashboard
“The interactive, in-dash vehicle guide we’ve created with MadCap Flare is integral to creating a superior experience for our customers.”
David Jackson
Director,
Technical Publications
Proven, tested, trusted.
MadCap Flare makes it so easy to produce separate outputs using the same topics, helping us to support different groups of users with minimal effort and maximize productivity at the same time.
Yvonne Baynash Information Engineering Manager
MadCap Central’s analytics have been really helpful in discovering which topics are the most popular. I can really focus on those topics and make sure I keep them easily searchable and updated. We didn't have anything like that in the other software.
Michelle Malick Instructional Designer and Learning Systems Support
One of our products might have five applications supporting it, and the HTML5 output and search with MadCap Flare allow us to more easily put all that information in one place and help customers find it.
Jenni Christensen Training and Technical Documentation Manager
MadCap Flare’s integration with Git is fantastic. We can see every single change to content, where it was interjected and why. This has allowed us to track down discrepancies, make a change, and then get FAA approval to fly a plane with a content change the next day.
Chris Bradley Director of Publications & BCP Coordinator
The ability to publish knowledge articles into our Salesforce® communities 30% faster with MadCap Flare and MadCap Connect for Salesforce® is significant when you consider that we have over 700 articles.
Ryan Nicholson Director of Content and Training
MadCap Flare stood out for its usability, single-sourcing, support for integrating with everything, and the ability to create gorgeous state-of-the-art documentation.
Olga Gomonova Head of Client Enablement
Streamlined content development workflows
Choose Your Solution
Industry leading content authoring solutions for technical docs and learning & development programs to scale your business.
MadCap AMS
The MadCap Authoring and Management System (AMS) combines the power and security of on-premises authoring with the convenience of the cloud to provide a complete solution for content developers. Our AMS system also helps you publish content changes to Salesforce®, Zendesk®, and other popular content management systems.
MadCap Flare
MadCap Flare is a powerful content management application used to import, create, manage, collaborate and publish content in a wide variety of formats, languages, and devices. Flare takes the hassle out of document management and document versioning letting you get more done in less time.
MadCap Central
MadCap Central provides a secure cloud-based content and project management environment integrated with powerful on-premises authoring and publishing. Complete with hosting, analytics, notifications via email and via Slack, MadCap Central helps keep you informed and up-to-date on your projects.
Write once, publish anywhere.
Web
Desktop
Mobile
LMS & LRS
Responsive HTML5 | Adobe® PDF | Microsoft® Word | Clean XHTML | Salesforce® | Zendesk® | ServiceNow® | EPUB
Responsive HTML5
Adobe® PDF
Microsoft®Word
Clean XHTML
Salesforce®
Zendesk®
ServiceNow®
EPUB
The whole experience for users is much more intuitive. From a beautiful, modern documentation website to localized content and an intuitive knowledge base, MadCap Software has helped enable us to create an inviting, best-in-class experience for our customers.
KELLIE FREEMAN Principal Technical Writer
Make the switch to MadCap Software to save time and reduce development costs
Switching from Word?
Learn How MadCap Software Streamlines Content Development.
Why content teams choose MadCap Software to deliver results.
Industry: Security
Illumio Chooses MadCap Flare Over DITA
It used to take four team members up to 10 hours a day to publish a guide for a new product release, up to 40 hours total. Now a single technical writer at Illumio can use MadCap Flare to handle the entire guide creation and update and push it out on the portal all in an afternoon.
Illumio reduced the time to deliver new product guides from 40 hours to 6 hours to keep pace with new product releases.
View Customer Success StoryIndustry: Aviation
Jet Linx Speeds Delivery of FAA-Approved Operations Manuals
With MadCap Flare, we could create manuals that are far more advanced than what our industry is used to in three days and at a fraction of the cost. I’ve been working with Flare for a long time, and there is so much you can do with it; the possibilities are endless.
Jet Linx reduced the time to produce FAA-compliant manuals from 3 weeks to 3 days.
View Customer Success StoryIndustry: Software
Apteco Reduces Customer Support Calls and Translation Costs
In the past, we’d produce a document in Microsoft® Word and then send it to the German team to translate, and that would take weeks. Now I just use MadCap Central to send snippets of the Flare content that are new or have changed, and we get the translations back in one or two days.
Apteco reduced the time to translate content from English to German down from weeks to 2 days or less.
View Customer Success StoryOur customers love what they can achieve with our solutions.
“Single sourcing for instructional design is incredibly useful.”
“For me, there's no better publishing tool for technical writers.”
“Powerful tool delivers maximum features for a reasonable price.”
“Single sourcing for instructional design is incredibly useful.”
“For me, there's no better publishing tool for technical writers.”
“Powerful tool delivers maximum features for a reasonable price.”
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