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Customer
Success Stories

Learn how leading organizations around the globe are cutting costs, increasing productivity and streamlining the process of developing and delivering training content, learning & development programs, technical documentation, online Help, knowledge bases and more.

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Cognex Corporation logo

Cognex, the World’s Leading Provider of Machine Vision, Switches to MadCap Software to Deliver a Searchable Knowledge Base, Multiple PDF Guides in Eight Languages, and Modern Documentation Website

ROI Icon Up 41 percent

Increase in Self-Help and Knowledge Base Views

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Reduction in Documentation Development Time

ROI Icon Down 68 percent

Decrease In Localization Costs

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Drastic Improvement in Overall Customer Satisfaction and User Experience

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Replaced Adobe®, RoboHelp®, FrameMaker®, InDesign® and Microsoft® Word

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Streamlined Content Delivery

Using Flare, we’ve been able to provide our customers with an easy-to-navigate knowledge base that helps them quickly find answers to common problems. In our first year, we saw a 41% increase in page views over the original knowledge base site.

photo of Kellie Freeman

Kellie FreemanPrincipal Technical Writer, Cognex Corporation

Read the Case Study

Machine Vision Devices

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