Keep Policies and Procedures Current Across Every Channel
MadCap Flare gives you a single source of truth for SOPs, employee handbooks, and compliance manuals, so every stakeholder gets the right version, whether they read it online or in print.
Organizations Trust MadCap Flare for Policies and Procedures
86%
Reduction in Production Time
The Challenge: Jet Linx needed to produce FAA-aligned aviation manuals faster, convert acquired companies' manuals from Word to Flare, and distribute current versions to every pilot and crew member.
The Solution: Adopted MadCap Flare’s single-source publishing and conditional text to maintain one project for all aviation manual variants.
The Result: Reduced FAA-aligned manual production from 2–3 weeks to just 3 days.
20+
Training Documents Published
The Challenge: Boys Town needed to manage and distribute dozens of training workbooks efficiently across multiple departments.
The Solution: Used MadCap Flare and Flare Online to centralize authoring, review, and publishing of all policy documentation.
The Result: Publishes policies and procedures in five minutes, down from half a day, with full version control.
12×
Faster Policy Publishing
The Challenge: Six documentation portals serving 220,000+ credit union members took over an hour to publish a single update.
The Solution: Migrated from RoboHelp® to MadCap Flare and Flare Online with single-sourced policy and procedure templates.
The Result: Cut publishing time from over an hour to five minutes maximum across all six portals.
Policies and procedures are the internal manuals, standard operating procedures, employee handbooks, and compliance documents that govern how an organization operates. They must stay current, reach the right audiences with the right variants, and hold up against regulators ranging from the FAA to ISO auditors and financial-services regulators. Flare generates role-, department-, and location-specific variants from a single source using conditional text and snippets, keeps a versioned history for audit, and publishes to private SSO-protected HTML5 portals, print PDFs, or directly into ServiceNow® through MadCap Connect for ServiceNow.
Everything You Need to Manage Policies and Procedures
Conditional Text for Variants
Use conditional tags to produce department-specific handbooks, region-specific SOPs, or role-based procedures from a single master project.
Version Control and Audit Trails
Track every change to your policy documents with built-in source control for complete revision history.
Multi-Channel Publishing
Publish the same policy content as a searchable HTML5 portal, print-ready PDF, or both, always in sync.
Review and Approval Workflows
Route drafts to stakeholders for review via Flare Online, and accept or reject changes directly in Flare, streamlining compliance sign-off.
Content Reuse with Snippets
Write common policy language, legal disclaimers, and compliance statements once and reuse them across every document.
Robust Search
Give employees instant access to the policies they need with built-in search across your HTML5 policy portal.
Table of Contents and Index
Automatically generate tables of contents, indexes, and glossaries so employees can navigate policies quickly.
Translation and Localization
Translate your policies into multiple languages using MadCap Lingo, paying only for changed content.
Private Hosting with SSO
Flare Online’s SSO-protected private hosting keeps sensitive policies restricted to authorized personnel.
MadCap Flare Resources for Policies and Procedures
Videos & Tutorials
Watch tutorials covering review workflows, conditional content, multi-channel publishing, and the techniques behind keeping policies and procedures current in Flare.
Watch Videos
Customer Showcase
Explore real-world documentation built with MadCap Flare by organizations across industries worldwide.
Browse Showcase
Product Overview
Discover MadCap Flare’s full capabilities for responsive output, content reuse, AI-powered authoring, and multi-format publishing.
Learn MoreFrequently Asked Questions
Flare’s single-source approach ensures every policy document pulls from one master source. When regulations change, you update once and every output, PDF, web, intranet, reflects the change in the next publish run, eliminating version drift.
Yes. Flare’s conditional text and targets let you tag content by department, region, or role. One project generates tailored handbooks for HR, operations, safety, or any department, without duplicating content.
Flare’s review packages let you send topics to legal, compliance, and department heads for feedback. Reviewers annotate directly in the content, and you accept or reject changes, all captured in the review package history.
Yes. Flare integrates with MadCap Lingo for translation management. Translation memory ensures you only pay to translate new or changed content. Additionally, MadTranslations acts as a trusted localization partner to support a complete end-to-end service with native workflow integration.
Flare publishes secure, responsive HTML5 portals with built-in search, table of contents navigation, and mobile-friendly layouts. Employees find the policy they need in seconds from any device, no special software required.
Streamline Your Policies and Procedures with MadCap Flare
Maintain a single source of truth for every SOP, handbook, and compliance manual. Start a free trial or request a demo to see how Flare keeps your policies current.
