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Social Collaboration: How User-Added Content Enhances Your Documentation

Webinar Summary

Presented By:

Jennifer White, Product Evangelist | MadCap Software, Inc.

There’s been a lot of talk about taking technical communication social, but what’s in it for you? In this webinar, you’ll learn:

  • How social collaboration enhances customer satisfaction.
  • How user-added content supplements your documentation.
  • How user-added content saves you time and money.
  • How to incorporate user-added content into your workflow.
  • How tracking user activity helps you create more useful documentation.

You’ll also get a brief introduction to MadCap Software’s social collaboration platform, MadCap Pulse, so you can see these concepts in action.