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Let’s Get Analytical: Advanced Reporting and User Statistics in MadCap Pulse

Presented By:

Jennifer White, Product Evangelist | MadCap Software, Inc.


Webinar Summary

Bringing your documentation over to the Social Side isn’t just about the “likes,” “shares,” and “follows” (although those are all pretty cool). In this webinar, you’ll learn about the three components of MadCap Pulse (reporting, ratings, and collaboration) and how each one, used separately or together, can help you take your documentation to the next level. We’ll take an in-depth look at the advanced reporting and user statistics within MadCap Pulse, including:

  • Search Phrases and Search Phrases with No Results – find out what your users are looking for...and not finding
  • Topic Views and Ratings – which topics have the highest and lowest traffic and ratings
  • User Count – how many people are using your system and when are they using it?
  • Individual User Activity – view the user activity for any individual in your community

We’ll also explore a case study featuring leading cybersecurity company Venafi and its use of MadCap Pulse to gain insights to improve the user experience.