Deliver Training Everywhere Your Workforce Works
Training trapped inside a single LMS never reaches the employees who need it most. MadCap Syndicate makes current training available to LMS, LXP, CRM, portals, chatbots, and embedded applications simultaneously, so every employee gets current training, regardless of where or how they work.
Trusted by Organizations Worldwide for Omnichannel Training Delivery
1,050+
Locations with Continuous Updates
The Challenge: Teams spent hours revising training materials and reprinting them for 1,050+ locations across 16 states.
The Solution: Migrated to MadCap Syndicate for digital content delivery across all locations.
The Result: Eliminated printing costs entirely and enabled continuous content updates to every location simultaneously.
54K+
Employees Served
The Challenge: Canada’s largest wireless provider needed to deliver bilingual training to 54,000+ employees across multiple channels.
The Solution: Deployed Syndicate for omnichannel bilingual delivery including an innovative Podcast+ platform.
The Result: Serves 54,000+ employees with bilingual content and achieved a 53% reduction in content development costs.
$250K
Annual Savings
The Challenge: Field technicians across 70+ countries relied on massive printed PDF binders that were expensive to ship and always outdated.
The Solution: Digitized 3,000+ pages of training into mobile-accessible content delivered through Syndicate.
The Result: Saved $250,000 annually while delivering always-current training to field workers worldwide.
Omnichannel training delivery is the discipline of pushing current learning content to every system, device, and location an employee actually works from, LMS, LXP, portals, chatbots, and mobile, so deskless, frontline, and partner audiences receive the same training at the same time as everyone else. MadCap Syndicate's multi-channel distribution makes a single source available to every configured channel with a single publish action, the Trusted Applications integration enables deep connections to your existing tech stack, and a mobile-responsive portal gives field workers access to training, replacing channel-by-channel uploads, printed binders, and shipping cycles.
Reach Every Employee on Every Channel from a Single Platform
Multi-Channel Distribution
Make content available simultaneously to LMS, LXP, portals, chatbots, and embedded applications. One publish action delivers training to every configured system your employees use.
Mobile-Responsive Portal
Syndicate’s branded portal interface provides a mobile-responsive end-user experience accessible from any device, tablets, phones, and kiosks in the field.
Continuous Content Updates
When a safety procedure or compliance regulation changes, publish once and every connected location and system gets the current version on next sync. No printing, no shipping, no channel-by-channel republishing.
Mobile-Responsive Field Access
Field technicians and remote workers access current training materials through Syndicate's mobile-responsive portal on any browser-equipped device.
API-Driven Integrations
Connect Syndicate to your existing tech stack through shared integrations, shared links, and the Trusted Applications integration.
Channel Permissions & Controls
Configure which content reaches which channels, who can access it, and when it goes live. Granular permissions ensure the right audiences receive the right training on every platform.
Bilingual & Multilingual Delivery
Deliver training in multiple languages across every channel simultaneously. Rogers Communications serves 54,000+ employees with bilingual English/French content through integrated delivery channels.
Cross-Channel Analytics
Track content consumption, completion, and engagement across every delivery channel in a single unified view, no more stitching together reports from separate systems.
Eliminate Print & Shipping Costs
Replace expensive printed binders and shipping with instant digital delivery. Rollins saved $250,000 annually by replacing printed training materials with Syndicate’s mobile-accessible content.
MadCap Syndicate Resources for Omnichannel Training Delivery
Videos & Tutorials
Watch product demos and customer stories showcasing MadCap Syndicate’s multi-channel delivery, mobile access, and multi-channel content distribution.
Watch Syndicate Videos
Success Stories
See how Whataburger, Rogers Communications, and Rollins deliver training to distributed workforces with MadCap Syndicate.
View Syndicate Stories
Product Overview
Discover MadCap Syndicate’s full capabilities for multi-channel delivery, AI-powered search, training analytics, and enterprise content governance.
Explore SyndicateFrequently Asked Questions
MadCap Syndicate delivers training to any combination of LMS, LXP, CRM, portals, chatbots, and embedded applications. Its channel-based architecture pushes content simultaneously to every configured system with configurable permissions for each channel.
Syndicate’s mobile-responsive portal provides training access from any browser-equipped device, including tablets, phones, and kiosks. Rollins replaced printed binders with mobile-accessible content for field technicians across 70+ countries.
Yes. When content is updated and published in Syndicate, every downstream system serves the current version on next access. Whataburger uses this to deliver current content across 1,050+ locations in 16 states simultaneously.
Syndicate is designed to complement, not replace, your LMS. It sits behind your LMS as the content source of truth, feeding the same canonical content to every system in your ecosystem. This approach means you keep your LMS investment while gaining omnichannel delivery, AI search, and unified analytics.
Results vary by organization, but published case studies show significant returns. Rollins saved $250,000 annually by eliminating printed binders. Rogers Communications reduced content development costs by 53%. The utilities provider achieved a 75% reduction in content maintenance time by consolidating delivery through Syndicate.
Reach Every Employee with MadCap Syndicate
Get a personalized demo and see how omnichannel delivery puts training content in front of every employee, on every device, in every system.
