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MadCap Flare

On-prem Topic-based Authoring and Publishing

MadCap Central

Your hub for streamlined content collaboration and management

MadCap IXIA CCMS

Enterprise-class Component Content Management System (CCMS)

MadCap Xyleme

Enterprise-class Learning Content Management System (LCMS)

MadCap Flare

On-prem Topic-based Authoring and Publishing

MadCap Central

Your hub for streamlined content collaboration and management

MadCap IXIA CCMS

Enterprise-class Component Content Management System (CCMS)

MadCap Xyleme

Enterprise-class Learning Content Management System (LCMS)

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Customer Support

Are you a current customer with a service or support related issue?
Contact us for assistance.

MadCap Flare & Central users    |   Customer Service Technical Support

MadCap IXIA CCMS users    |   Customer Support

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Sales & Product Information

Have a sales or product related question? Contact our sales team to get started.

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General Inquiries

For all other inquiries, please contact us here.

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Email Deliverability

If you do not receive a response within a reasonable amount of time it might be that our email response to you is being blocked by your spam filter. Please check your spam folder and add the madcapsoftare.com domain to your safe senders list to ensure our emails get to you. As an alternative please feel free to contact us using the contact telephone numbers on our Contact Us or Technical Support page and we will be happy to assist you.


MadCap Software Office Locations

Denver, CO:

Headquarters

1660 17th Street, Suite 201
Denver, CO 80202

View Phone Numbers

Quebec, Canada:

45 Chemin Bates, Suite 220
Montreal, Quebec H2V 1A6 Canada

Tel.: +1 514 279 4942
Fax: +1 514 279 3947
Toll Free: +1 877 279 4942

Toronto, Canada:

96 Spadina Ave., Suite 302
Toronto, ON Canada, M5V 2J6

Toll Free: +1 877 279 4942

Frankfurt, Germany:

Hahnstraße 68-70, 60528
Frankfurt, Germany

Tel.: +49 6106 639 8392
Fax.: +49 6106 626 9579

Tokyo, Japan:

22F Shibuya Mark City West,
1-12-1 Dogenzaka, Shibuya-ku,
Tokyo 150-0043
Japan

Tel.: +81 (0)3 6320 6488

Direct & toll-free numbers for US/Canada

Phone: +1 858-320-0387 |

Toll Free: +1 888-MADCAP-1 |

Fax: +1 858-754-1245

Direct & toll-free numbers

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Australia | +61 1800 344 118

Flag icon for Belgium

Belgium | +0800 19 389

Flag icon for France

France | +0800 90 61 18

Flag icon for Germany

Germany | +0800 1806401

Flag icon for UK

Great Britain | +44 800 086 8294

Flag icon for India

India | +00 800 050 3495

Flag icon for Ireland

Ireland | +353 1800 816 355

Flag icon for Netherlands

Netherlands | +31 20 262 1744

Flag icon for New Zealand

New Zealand | +64 800 001 121

Flag icon for Switzerland

Switzerland | +41 800 888 834

Please note: Toll-free numbers only operate within each country.

Callers must be in the country to call the corresponding toll-free number.

New Extended Telephone Support Hours Provides Nearly 24 Hours of Support Monday-Friday

US Pacific Time (UTC -8) | 11:00 PM to 6:00 PM

Eastern Time (UTC -5) | 2:00 AM to 9:00 PM

Europe (UTC +0) | 7:00 AM to 2:00 AM

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