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Changing the Way the World Creates and Delivers Content

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Placing the customer experience first.

The world’s premiere software developer for technical communicators, knowledge managers, documentation teams and content developers throughout the globe.

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We believe the customer journey doesn’t just begin and end with great products. Creating great content requires more than the right tools – that’s why we invest significant time, money and resources to ensure maximum customer success, every step of the way, and do not outsource these services.

Proven, Tested, Trusted

MadCap Software serves as a trusted provider of single-source, multi-channel authoring and publishing solutions for thousands of companies worldwide. ​


Companies from Different Industries Sectors


Licensed Users


College & University Writing Labs

Our Story

MadCap Flare documentation samples


Founded in 2005, MadCap Software emerged from the talented developers at eHelp, known for their work on the renowned help authoring tool, RoboHelp and software simulation tool Captivate. Following eHelp's acquisition by Macromedia in 2003, these developers sought new opportunities. MadCap's founding CEO, Anthony Olivier, formerly the CEO of eHelp, recognized the potential to build a next generation authoring solution using a more modern technology based on XML. 

MadCap Flare documentation samples


MadCap Software announced the launch of MadCap Lingo, which rewrites the rules for translating documentation. MadCap Lingo, an XML-based, fully integrated translation memory system and authoring tool, eliminates the need for file transfers to complete translation. As a result, documentation and localization professionals no longer have to risk losing valuable content and formatting.

MadCap Flare scholar banner


In 2011, the MadCap was awarded the patent that would be the differentiator for MadCap Flare and also launched the Scholar Program to help students, educators and universities gain access to industry-standard tools that support technical writing and documentation best practices. To date, over 110 college & university writing labs participate in the program.

MadCap Flare documentation samples


MadCap Software acquired Doc-To-Help from GrapeCity in 2015. Together, the offerings enabled MadCap to provide the industry with a full spectrum of content authoring solutions, regardless of the user’s skillset, industry or requirements.

MadCap Central Beta logo


In January of 2017 MadCap Software launched MadCap Central and combined the powerful desktop authoring capabilities of MadCap Flare with a cloud-based publishing and content management solution for a comprehensive, agile, cost-effective alternative to ECM systems. Today, MadCap Central helps streamline the entire documentation workflow and enable documentation teams to manage projects and content in one centralized location.

MadCap Software achieves coveted ISO 13485 certification for MadTranslations


MadCap Software achieves coveted ISO 13485 certification for MadTranslations to extend support for translating medical device companies’ documentation. Certification in the ISO 13485 medical device quality management system standard complements MadTranslations’ existing certifications in ISO 17100 for translation quality and ISO 9001 for quality management.

MadCap Software + Battery Ventures


Building on 16 years of growth, MadCap Software received a significant, majority-growth investment from Battery Ventures to accelerate growth amid an expanding market. Battery is a global, technology-focused investment firm with a long history of backing business-focused software companies.

MadCap Software acquires IXIASOFT and Xyleme


MadCap Software acquired IXIASOFT and Xyleme to add an enterprise-class CCMS and LCMS to the lineup of solutions for our customers. The additions, which build on strong adoption by each companies’ customers, enables organizations to choose best-in-class solutions, aligned with their specific needs for developing, delivering and managing content, from a single vendor. 

Our Leadership

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Anthony Olivier

Chief Executive Officer

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Jason Hayes

Chief Financial Officer

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Brad Swingruber

Chief Revenue Officer

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Ben Archibald

Chief Customer Experience Officer

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Jean-François Ameye

Chief Product Officer

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Andrew Vega

Vice President of Technology Operations & Compliance

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Laurie Miller

Vice President of Marketing

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Frank Novak

Vice President of Business Strategy

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Nicole Lucas

Director of Human Resources

Where We Work

Headquartered in Denver, Colorado, MadCap Software is home to some of the most experienced software developers, product experts and technical support specialists in the documentation industry.

Denver | San Diego | Austin | Montreal | Toronto | Frankfurt | Tokyo

Our Awards and Patents

MadCap Software has been continuously recognized for innovation and excellence. Explore our awards and patents.

G2 Fall 2023 Leader Badges

2023 | 2022 | 2021 | 2020

Fall 2023 Leader

G2 Fall 2023 Leader Europe

2023 | 2022

Fall 2023 Leader Europe

SOC 2 Type 1 and Type 2 Certified Logo


SOC 2 Type II Certified


Top Work Places Badge

2022 | 2021 | 2019 | 2018

Top Workplaces

San Diego Area News Group

Best Places to Work Badge

2023 | 2022

Top Workplaces

Colorado Area Group

Colorado Companies to Watch Badge


Companies to Watch

Colorado Area Organization

G2 Fall 2023 Leader Badges

2022 | 2021 | 2020 | 2019

Top 25 Publisher


G2 Fall 2023 Leader Badges

2023 | 2022 | 2021 | 2020

Top 50 & 100 Product


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Awarded Patent For Methods and Systems for Creating and Managing Micro Content from an Electronic Document. U.S. Patent No. 11,526,484

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Awarded Patent For Generating Responsive Content from an Electronic Document. U.S. Patent No. 11,126,787

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Awarded Patent For Methods and Systems for Creating and Managing Micro Content from an Electronic Document. U.S. Patent No. 11,526,484

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Digital content increasingly plays a pivotal role in empowering businesses to compete on the quality of their customer, partner and employee experiences while significantly reducing costs. We can match organizations with the right, industry-leading solutions for their content needs today while providing the proven technology and industry expertise to evolve their content strategies and meet the needs of tomorrow.”

Anthony OlivierChief Executive Officer | MadCap Software

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