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Writec Relies on MadCap’s MadPak Professional Suite to Deliver Award-Winning Online Help and Documentation in Multiple Languages for Global Companies

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Case Study Examines How Technical Communications Consultant Replaced Adobe® RoboHelp® and FrameMaker® with MadCap Flare for Single-Source Publishing of HTML5, PDF and Microsoft® Word Documentation

La Jolla, CA, USA — December 15, 2015 — MadCap Software, Inc., the leader in multi-channel content authoring and a showcase company for Microsoft (NASDAQ: MSFT) Visual Studio, today announced that it has published a new case study on Writec. The Italy-based technical communications consultant has replaced Adobe® RoboHelp® and Adobe® FrameMaker® with MadCap’s MadPak technical communications suite in order to provide global companies with HTML5 Help and print documentation in multiple languages. The case study can be viewed at: https://www.madcapsoftware.com/casestudy/Writec.aspx.

Since 1999, Writec has been dedicated to providing technical communications services for global businesses in the software, electronics and mechanics industries. Today, companies, such as ABB, Tetra Pak, Gavazzi Automation, SAME DEUTZ-FAHR, and Pirelli Tyre depend on Writec to build instructions and online Help, translate documentation, and guide them through the process of developing or transitioning to new technical communications systems.

Modern Multi-Channel, Multilingual Documentation

To help business modernize their online Help and documentation, Writec relies on three fully integrated products from the MadPak Suite: MadCap Flare for topic-based multi-channel publishing, MadCap Analyzer for analyzing and improving content, and MadCap Lingo for translation. Building on its success in delivering solutions based on the suite, Writec has been a MadCap partner and distributor since 2013, and user since the beginning.

Key benefits Writec has realized include:

  • Writec received the STC Best-of-Show 2014 Award and the Washington DC Excellence Award in the user guide category for instruction sheets in five print and online formats in six languages developed and published using MadCap Flare and MadCap Lingo.
  • MadCap Flare’s topic-based single-source, multi-channel publishing streamlines delivery of online and print documentation while conditional tags, variables, snippets and global project linking facilitate content reuse.
  • Responsive design and HTML5 output supported by Flare provide a modern, intuitive Web experience for desktop and mobile users.
  • Integration between MadCap Flare and MadCap Lingo facilitates the delivery of online Help and print documentation in various languages: Italian, English (UK and American), French, Spanish, German, Russian, Chinese and Danish.
  • MadCap Analyzer identifies issues and recommends corrections to MadCap Flare-based content, helping to maximize content quality.

Writec Professionals Share Their MadCap Experiences

The HTML5 responsive design feature in Flare is fantastic, and Flare’s global project linking is one of the best in allowing authors to reuse files and elements across multiple projects,” said Writec Owner, Content Strategist and Help System Designer Vilma Zamboli. “We’re excited to start using other features in the MadPak suite, which really seem to complement our goals for evolving our services.”

“We have been able gain tremendous efficiency through the use of conditional tags to create different Flare targets and generate variations of the same content,” said Writec Technical Writer Irene Mazzi. “We plan to make use of the new features of Flare 11 to further enhance our online Help, such as adding new videos into the Help.”

“Thanks to MadCap Lingo, I can now use all files, such as topics, variables, cascading style sheets (CSS) and snippets, without creating any filters to read them. MadCap Lingo makes it easy to rebuild Flare projects into the translation,” said Writec Translation Manager Chiara Ziliani.

“As a leading provider of technical communications services to global companies, Writec understands the need to deliver consistent high quality content across multiple print and online channels in multiple languages,” said MadCap Founder and CEO Anthony Olivier. “We are thrilled by Writec’s success in using the integrated capabilities of our MadCap Flare, MadCap Analyzer and MadCap Lingo products to deliver localized documentation as responsive HTML5, Microsoft® Word, and PDFs, enabling customers to access information in their format and language of choice.”

About Writec

Based in Desenzano del Garda, Writec has been dedicated to providing technical communications services for global businesses in the software, electronics and mechanics industries since 1999. Today, companies, such as ABB, Tetra Pak, Gavazzi Automation, SAME DEUTZ-FAHR, and Pirelli Tyre depend on Writec to build instructions and online Help, translate documentation, and guide them through the process of developing or transitioning to new technical communications systems. For more information, visit http://www.writec.com.

About MadCap Software

MadCap Software, Inc. is a trusted resource for the thousands of companies around the globe that rely on its solutions for single-source multi-channel authoring and publishing, multimedia, and translation management. Whether delivering technical, policy, medical, marketing, business, or human resources content, MadCap’s products are used to create corporate intranets, Help systems, policy and procedure manuals, video tutorials, knowledge bases, eBooks, user guides, and more to any format, including high-end print, online, desktop or mobile. MadCap services include product training, consulting services, translation and localization, and an advanced developer certification program. Headquartered in La Jolla, California, MadCap Software is home to some of the most experienced software architects and product experts in the content development industry.

PR Contact:
Rebecca Hurst
Kinetic.PR for MadCap Software
rebecca@kineticprllc.com
650-679-9282

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