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Global Management Consulting Firm CCi Delivers Documentation Across Multiple Online and Print Formats in 14 Languages Using MadCap Lingo and Flare

Case Study Examines How CCi Uses MadCap Flare for Single-Source Publishing and MadCap Lingo for Translation to Customize Documentation and Training Materials for its Global Users

La Jolla, CA, USA — May 1, 2017 — MadCap Software, Inc., the leader in multi-channel content authoring and a showcase company for Microsoft (NASDAQ: MSFT) Visual Studio, today announced that it has published a new case study on Competitive Capabilities International (CCi). CCi relies on MadCap Flare for single-source publishing of documentation and instructional materials across multiple formats, including HTML5-based Help, PDFs, EPUB files, and Microsoft® PowerPoint® slides. Additionally, the company uses the translation capabilities of MadCap Lingo to cost-effectively produce content in 14 different languages. To download the full case study, visit

Rethinking Documentation as Microsites

CCi is at the forefront in delivering solutions for global operations excellence management. Serving organizations across more than 70 countries, CCi’s solutions drive sustainable bottom-line results for clients by building world-class capabilities and best practices across the entire value chain. At the heart of these solutions is CCi’s cloud-based software platform, TRACC, which powers the business improvement initiatives of some of the world’s leading organizations.

For years, CCi relied on a combination of products to produce its PDF documentation and training materials. Content was first developed in Microsoft® Word. Then, the Word content was manually imported into Adobe® InDesign® to create layouts for the different outputs that CCi was delivering. However, it was both time-consuming and labor-intensive to manually make edits and ensure consistency across CCi’s extensive documentation.

The new case study from MadCap Software examines CCi’s use of four MadCap products to deliver content to customers and employees, including an HTML5-based website, some 12,000 pages of content in PDF and EPUB formats, 10,000-plus PowerPoint® slides (these figures are for the English content only), and Adobe® Illustrator® outputs. Key benefits realized by CCI include:

Flare’s topic-based single-source publishing facilitates content reuse and streamlines delivery of documentation. Meanwhile snippets, variables, and conditional tags in Flare enable CCi to customize content for different clients in ways previously not possible.

  • MadCap Lingo, which is fully integrated with Flare, eliminates redundancies in translating CCi’s documentation into 14 languages, saving time and money.
  • MadCap Contributor allows subject matter experts (SMEs) to review and edit documentation without having to know how to use MadCap Flare.
  • MadCap Analyzer identifies issues in CCi’s Flare-based documentation, such as inconsistent code and broken hyperlinks, and provides recommendations for addressing them–enabling CCi to address critical issues quickly.
  • Integration of MadCap Flare with Git enables writers to collaborate on content development and maintain version control.
  • HTML5 Help in Flare with Google-style search provides employees a clean, modern web experience when accessing the information they need.

CCi Team Members Note MadCap Advantages

“Before, our inefficient content delivery process prevented us from being able to support customer requests to customize and configure content. Now we are able to do so much more for our customers with Flare; it takes less than a day’s work to complete the changes they want,” said Richard Cooksey, IT consultant at Inceptus Technology Corporation. “We love working with MadCap, and we’ve seen such a huge improvement in workflow with Flare. It’s given us a sense of empowerment to achieve things we had struggled to imagine doing before.”

“Through integrations enabled by our app, we’ve been able to have all of our PowerPoint® and Illustrator® content, images, and info-graphics single-sourced and managed by Flare in HTML format.” said Karen Miller, CMS specialist at CCi. “The ability to have straight-forward management of PowerPoint® and Illustrator®-sourced content in Flare, along with our other Word-sourced Flare content, is quite powerful and innovative.”

“As one of the world’s innovators in empowering companies to optimize their operations across the value chain, CCi has placed a priority on maximizing the quality and efficiency of content delivered to its customers around the globe,” said Anthony Olivier, MadCap founder and CEO. “We are excited by CCi’s creativity and success in harnessing the power of comprehensive authoring and design functionality of MadCap Flare, and state of the art translation capabilities of MadCap Lingo to deliver documentation and training materials tailored to customers and employees’ needs in their language of choice.”

About MadCap Software

MadCap Software is a trusted resource for thousands of companies around the globe for single-source, multi-channel authoring and publishing solutions designed to streamline the process of developing and delivering training content, learning and development programs, technical documentation, online Help, knowledge bases, and more. From authoring, publishing and translation, to cloud-based content management system, to contribution and review in the cloud, you can streamline content delivery and manage the entire content development lifecycle with MadCap Software. MadCap Software’s services include product training, consulting services, translation and localization, and an advanced developer certification program. Headquartered in San Diego, California, with offices in Austin, TX, MadCap Software is home to some of the most experienced software architects and product experts in the content development industry.

PR Contact:
Rebecca Hurst
Kinetic.PR for MadCap Software

MadCap Software, the MadCap Software logo, MadCap Flare, MadCap Lingo, MadCap Contributor, and MadCap Analyzer are trademarks or registered trademarks of MadCap Software, Inc., in the United States and/or other countries.