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Leading Solution Provider for Nonprofits Uses MadCap Flare to Collaborate, Customize Content, And Publish Documentation In Print, On The Web And Mobile Devices—All From The Same Project

New Case Study from MadCap Software Examines How Blackbaud Takes Advantage of Microsoft TFS Integration, Global Linking, and Single-Source Publishing in MadCap Flare

La Jolla, CA, USA – November 13, 2012 – MadCap Software, Inc., the leader in multi-channel content authoring and a showcase company for Microsoft (NASDAQ: MSFT) Visual Studio and Microsoft XPS, today announced that it has published a new case study on Blackbaud. A leader in technology solutions and services for nonprofits, Blackbaud is using MadCap Flare to collaborate internally and with its clients, customize content, and publish it in clients' format of choice whether in print, on the Web or on mobile devices. The full Blackbaud case study is available at: https://www.madcapsoftware.com/case-study/blackbaud-uses-madcap-flare/.

For more than three decades, Blackbaud has combined technology and expertise to help nonprofit and education organizations achieve their missions. The company now enables more than 27,000 clients in 60 countries to raise over $100 billion each year. To help the developers and end users at these organizations use its cloud-based and on-premise software solutions, Blackbaud delivers user assistance content created with MadCap Flare. Single-sourcing in Flare allows Blackbaud's user education team to publish the same content to users' format of choice. Meanwhile reuse of content with Flare promotes efficiency and ensures consistency, and integration between Flare and Microsoft Team Foundation Server (TFS) facilitates collaboration. Among key benefits Blackbaud has realized:

  • Global linking allows content to be reused for multiple online Help and print documentation projects. For example, some 35 projects with common content are used to create different variations of online Help and PDF files for different applications.
  • Single-sourcing allows the same Flare project to be published as WebHelp, mobile Help, PDF files, and Word documents.
  • Topic-based authoring makes custom documentation fast and simple to produce.
  • Separation of style and content makes it easy to customize the look and feel, such as making Blackbaud WebHelp look like the main Blackbaud website.
  • Mirroring enables synchronization between WebHelp and mobile Help, ensuring the timely and consistent delivery of information.
  • TFS integration facilitates collaboration within Blackbaud.
  • Word output lets Blackbaud incorporate feedback from clients, who almost universally use the application.

Flare Users at Blackbaud Share Their Experiences

“Within a couple days, we were able to deliver a customized user manual as a Word file, so the user could make additional changes,” said Denise Kadilak, Blackbaud information architect. “Before we had Flare, this wasn't an option.”

“With more than one person working out of our content sets, we would have had a hard time tracking versions if it weren't for Flare's TFS integration,” says Tom Tregner, Blackbaud enterprise training engineer and now also a certified MadCap Application Developer for Flare.

“We need to publish to Word, PDF files, the Web, and mobile, and Flare lets us do that all from the same project,” said David Owens, Blackbaud user education manager.

“As a global leader in helping non-profit and education organizations to raise funds and build their membership, Blackbaud understands the requirements for supporting the information needs of a very diverse community,” said Anthony Olivier, MadCap founder and CEO. We are thrilled by Blackbaud's success in using our state-of-the-art MadCap Flare to customize the content its clients receive and deliver it in their preferred format, whether it's a PDF, Word document, WebHelp or mobile Help. We are also excited by how Blackbaud is taking advantage of Flare to enhance its collaboration both internally and with its clients around the world.”

About Blackbaud

Serving the nonprofit and education sectors for 30 years, Blackbaud (NASDAQ: BLKB) combines technology and expertise to help organizations achieve their missions. Blackbaud works with more than 27,000 customers in over 60 countries that support higher education, healthcare, human services, arts and culture, faith, the environment, independent K-12 education, animal welfare, and other charitable causes. The company offers a full spectrum of cloud-based and on-premise software solutions and related services for organizations of all sizes including: fundraising, eMarketing, social media, advocacy, constituent relationship management (CRM), analytics, financial management, and vertical-specific solutions. Using Blackbaud technology, these organizations raise more than $100 billion each year. Recognized as a top company by Forbes, InformationWeek, and Software Magazine and honored by Best Places to Work, Blackbaud is headquartered in Charleston, South Carolina and has employees throughout the US, and in Australia, Canada, Hong Kong, Mexico, the Netherlands, and the United Kingdom. For more information, visit www.blackbaud.com.

About MadCap Software

MadCap Software is a trusted resource for thousands of companies around the globe for single-source, multi-channel authoring and publishing solutions designed to streamline the process of developing and delivering training content, learning and development programs, technical documentation, online Help, knowledge bases, and more. From authoring, publishing and translation, to cloud-based content management system, to contribution and review in the cloud, you can streamline content delivery and manage the entire content development lifecycle with MadCap Software. MadCap Software’s services include product training, consulting services, translation and localization, and an advanced developer certification program. Headquartered in San Diego, California, with offices in Austin, TX, MadCap Software is home to some of the most experienced software architects and product experts in the content development industry.

PR Contact:
Rebecca Hurst
Kinetic.PR for MadCap Software

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