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Jet Linx Delivers First-Class, FAA-Approved Airline Operations Manuals and Training via Mobile Devices, Web Browsers and Print Using MadCap Flare

New case study examines how Jet Linx puts 100-plus FAA-mandated airplane manuals and operations guides at employees’ fingertips via modern mobile, web and print documentation using MadCap Flare and MadCap Capture

San Diego, CA, USA – June 1, 2021 – MadCap Software, Inc., the leader in multi-channel content authoring, today announced that it has published a new case study with customer Jet Linx, the premier private aviation company. The case study examines how Jet Linx puts critical operations manuals at employees’ fingertips via modern mobile, web and print documentation using MadCap Flare for single-source publishing and MadCap Capture for image editing.

At Jet Linx, superior customer experiences and top safety practices form the core of its personalized approach to national private jet travel. In 2019, the business became the world’s only Forbes Travel Guide Five-Star trained and accredited private aviation company in recognition of its unparalleled service standards for the in-flight experience. Jet Linx is also an International Standard for Business Aircraft Operations (IS-BAO) Stage 3, ARGUS Platinum, and Wyvern Wingman safety rated operator, an accomplishment earned by less than one percent of all aircraft operators in the world.

Documentation that Travels with Employees

Jet Linx’s commitment to a world-class experience extends to both the web- and print-based documentation that the company produces for a majority of the company’s operations—from jet maintenance to pilots’ flight procedures, to flight attendant and concierge services—many of which need sign-off from the Federal Aviation Administration (FAA). For years, the company followed the industry norm of creating its federally regulated content in Microsoft Word and then publishing PDF files. However, with an eye toward optimizing operations, Jet Linx implemented MadCap Flare to modernize its approach to documentation.

Today, Jet Linx has a “digital pub library” that serves as the online resource for the majority of the company’s 500 employees. It includes more than 100 FAA-mandated airplane manuals plus another 20 general operations manuals and additional guides, training materials, and other documentation. To view the full case study, visit

Key benefits realized by Jet Linx include:

  • Using MadCap Flare for multi-channel publishing and responsive design, Jet Linx delivers operations manuals that pilots, flight concierges, maintenance workers can access via their mobile phones, Apple iPads, and web browsers plus downloadable PDFs as back-up documentation.
  • Topic-based authoring, multi-channel publishing, search and replace, and tables of contents in MadCap Flare have helped Jet Linx cut the time to produce FAA-compliant manuals, online and as PDFs, from two to three weeks down to three days.
  • The ability to easily import Microsoft Word content into MadCap Flare and then format them using templates enabled Jet Linx to convert manuals of new acquisitions in as little as four days.
  • Jet Linx relies on MadCap Flare and MadCap Capture to deliver an easy-to-navigate digital pub library with search, hyperlinks to related materials, diagrams, and more.
  • Version control via MadCap Flare’s integration with Git allows Jet Linx to easily track and document versions of the Help website to meet regulatory requirements and audits.

“In the last 18 months, I’ve probably done more testing and refinements in the mobile space than ever before, but with MadCap Flare, it’s been incredibly easy and intuitive,” said Chris Bradley, director of publications & business continuity planning coordinator at Jet Linx. “With Flare, we can now create manuals that are far more advanced than what our industry is used to in as little as three days and at a fraction of the cost.”

“As a premier aviation company, Jet Linx takes a best-in-class approach to everything it does, from ensuring security to empowering employees and creating a superior experience for passengers,” said Anthony Olivier, MadCap founder and CEO. “We are excited by the Jet Linx team’s success in using our software to set a new bar for quality documentation in the aviation industry and getting critical information to employees when and where they need it via the web and their mobile devices.”

About MadCap Software

MadCap Software is a trusted resource for thousands of companies around the globe for single-source, multi-channel authoring and publishing solutions designed to streamline the process of developing and delivering training content, learning and development programs, technical documentation, online Help, knowledge bases, and more. From authoring, publishing and translation, to cloud-based content management system, to contribution and review in the cloud, you can streamline content delivery and manage the entire content development lifecycle with MadCap Software. MadCap Software’s services include product training, consulting services, translation and localization, and an advanced developer certification program. Headquartered in San Diego, California, with offices in Austin, TX, MadCap Software is home to some of the most experienced software architects and product experts in the content development industry.

PR Contact:
Rebecca Hurst
Kinetic.PR for MadCap Software

MadCap Software, MadCap Flare, MadCap Capture, and the MadCap Software logo are trademarks or registered trademarks of MadCap Software, Inc. in the United States and/or other countries. Other marks are the properties of their respective owners.