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Venafi Uses MadCap Flare and MadCap Pulse to Deliver State-Of-The-Art HTML5-Based Help Enriched with Search and Social Collaboration Functionality

Venafi Help Screenshot

New Case Study From MadCap Software Examines How Venafi is Delivering Socially-Enabled Online Help, Improving the Search Experience, and Synchronizing Documentation with Software Delivery While Cutting Project Time

La Jolla, CA, USA — January 6, 2014 — MadCap Software, Inc., the leader in multi-channel content authoring and a showcase company for Microsoft (NASDAQ: MSFT) Visual Studio and Microsoft XPS, today announced that it has published a new case study on Venafi. Venafi is the market leading cybersecurity company in Next-Generation Trust Protection. The company uses MadCap Flare together with MadCap Pulse to deliver interactive, searchable online product guides that support social collaboration. Taking advantage of Flare’s single-source publishing ability, the company delivers its PDF files and HTML5-based Help systems from the same project. The full Venafi case study is available at: https://www.madcapsoftware.com/case-study/venafi-uses-madcap-flare/.

As part of any enterprise infrastructure protection strategy, Venafi helps organizations regain control over trust in the cloud, on mobile devices, applications, virtual machines and network devices by protecting Any Key. Any Certificate. Anywhere. Venafi prevents attacks on trust with automated discovery and intelligent policy enforcement, detects and reports on anomalous activity, and remediates errors and attacks by automatically replacing misconfigured and compromised keys and certificates. To help these customers implement Venafi’s enterprise solutions, Venafi relies on MadCap Flare and MadCap Pulse. Venafi’s use of Madcap Flare offers these benefits:

  • Flare’s topic-based structure eliminates redundancies in developing and delivering different product guides.
  • Variables in Flare allow changes to be made in minutes, instead of two to three days when done manually.
  • Single-source publishing with Flare enables Venafi to develop content once and then publish it as PDF files and HTML5-based Help.
  • HTML5-based Help enhances search while drop-down text and thumbnail features with Flare eliminate clutter and enable users to see just the details they want.
  • Social collaboration and analytics in MadCap Pulse help Venafi tune its online Help for greater ease of use.
  • Integration with the Git version control system lets Venafi synchronize software development and documentation efforts for a more seamless agile process.

Since we created a market space that didn't exist before, it is important for us to deliver our product information to users in an effective way. With the seamless connection between Flare and MadCap Pulse, we are gaining insights that enable us to create a better user experience. We're very happy with very first Venafi Help system (created using MadCap Flare and Pulse), but we also have a roadmap of additional features that we are excited to implement in our next release.

Derek Warren | Principal Information Developer, Venafi

“With Global 2000 enterprises relying on Venafi to protect valuable and often regulated information, the company understands that ensuring the security of data depends on these organizations’ ability to implement Venafi’s enterprise solutions effectively,” said Anthony Olivier, MadCap founder and CEO. We are excited by Venafi’s success in setting a new standard for online product guides by using our MadCap Flare and MadCap Pulse products to deliver socially-enabled, easy-to-search content, which offers customers more relevant information and enhances the user experience through true collaboration.”

About Venafi

Venafi is the market leading cybersecurity company in Next-Generation Trust Protection (NGTP). As a Gartner-recognized Cool Vendor, Venafi delivered the first trust protection platform to secure cryptographic keys and digital certificates that every business and government depend on for secure communications, commerce, computing, and mobility. As part of an enterprise infrastructure protection strategy, Venafi Director prevents attacks on trust with automated discovery and intelligent policy enforcement, detects and reports on anomalous activity and increased threats, and remediates errors and attacks by automatically replacing keys and certificates. Venafi Threat Center provides research and threat intelligence for trust-based attacks. Venafi customers are among the world’s most demanding, security-conscious Global 2000 organizations in financial services, insurance, high tech, telecommunications, aerospace, healthcare and retail. Venafi is backed by top-tier venture capital funds, including Foundation Capital, Pelion Venture Partners and Origin Partners. For more information, visit www.venafi.com

About MadCap Software

MadCap Software is a trusted resource for thousands of companies around the globe for single-source, multi-channel authoring and publishing solutions designed to streamline the process of developing and delivering training content, learning and development programs, technical documentation, online Help, knowledge bases, and more. From authoring, publishing and translation, to cloud-based content management system, to contribution and review in the cloud, you can streamline content delivery and manage the entire content development lifecycle with MadCap Software. MadCap Software’s services include product training, consulting services, translation and localization, and an advanced developer certification program. Headquartered in San Diego, California, with offices in Austin, TX, MadCap Software is home to some of the most experienced software architects and product experts in the content development industry.

PR Contact:
Rebecca Hurst
Kinetic.PR for MadCap Software

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