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Leading Worldwide Provider of Business Application Platforms uses MadCap Flare to Deliver Customer Training, Tutorials and Product Help, in Print and Online Using Single-sourced Content

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Case Study Examines How K2 Uses Flare to Facilitate Collaboration via Microsoft® TFS®, Share Content Across Documentation and Training Teams, and Customize Content via HTML Extensions, CSS, and Conditional Tags

La Jolla, CA, USA – September 16, 2015 – MadCap Software, Inc., the leader in multi-channel content authoring and a showcase company for Microsoft (NASDAQ: MSFT) Visual Studio, today announced that it has published a new case study on K2, an industry leader in business application platforms and solutions, which recently secured more than $100 million in venture capital from Francisco Partners. K2 relies on MadCap Flare for single-source, multi-channel publishing of customized tutorials, training and modern HTML5 Help, as well as integration with Microsoft® Team Foundation Server® (TFS) to support collaboration. The case study can be viewed at: https://www.madcapsoftware.com/casestudy/k2.aspx.

Single Source of Content for Three Tiers of Customer Enablement

In just 15 years, K2 has grown to serve 1.5 million-plus users across 1,400 Fortune 500 and mid-market customers in more than 80 countries. The low-code K2 platform allows users to create customized business applications–using workflows and forms–that stretch across roles, departments, and data sources. Understanding the importance of getting the right information to the right people at the right time, the company delivers comprehensive training, tutorials, and product documentation to help customers get up and running quickly in using K2’s platform to rapidly develop applications that solve business problems.

K2 now provides three levels of customer enablement for its platform, all of which are supported by the single-sourced content developed and delivered with MadCap Flare. Learning content includes tutorials and scenario-based Help content. Performance support for day-to-day use of the platform is provided through in-product HTML5 Help. Key benefits K2 has realized include:

  • MadCap Flare’s topic-based single-source publishing, that facilitates content reuse for training, tutorials, and online Help via HTML and PDFs. Additionally, its HTML output support eliminates need to update product installers.
  • Ability to add extensions via HTML, cascading style sheets, and conditional tags with Flare allow K2 writers to deliver highly customized outputs for training, tutorials and online Help.
  • Flare’s integration with Microsoft® TFS® allows writers in the United States and South Africa to collaborate on content, with simple check-in and checkout from a Flare project. In addition, MadCap Contributor facilitates company review of Flare-based content.
  • Flare’s support for direct Help access from K2’s software and cascading presentation of information, where content moves deeper and deeper into a concept; plus links to videos and other content provide a rich, intuitive customer experience.
Because we provide a powerful business application platform, we need to not only provide our customers with clear documentation on how to use our software, but also teach them how to build applications. A major benefit of Flare is that we can use it to author our software documentation and training content, and we are able to reuse content between all of our enablement mechanisms.” says Neil Maartens, director of K2 documentation. “With Flare, we are gaining greater efficiency for ourselves and speeding the time that our customers can begin reaping the benefits of our platform.”

“As a leading provider of platforms for creating business applications, K2 needs to go the extra mile in empowering customers, not just to use its platforms but also how to effectively build their own apps,” said Anthony Olivier, MadCap founder and CEO. “We are thrilled by K2’s success in using MadCap Flare to empower its Help and training teams in collaborating to create highly customized content tailored to the different educational needs of users, from training to tutorials to modern online Help supporting day-to-day use of K2’s software.”

About K2

K2 is a leading provider of business application platforms that empower people to build and run business apps, from the very simple to the highly complex, limited only by their imagination. The low code platform allows users to create customized business applications–using workflows and forms–that stretch across roles, departments, and data sources. Understanding the importance of getting the right information to the right people at the right time, K2 allows business users to rapidly develop applications that solve business problems. In this fast-paced environment, workforces can stay focused on building and growing the business, instead of managing processes.

With its products used across the Fortune 500 and mid-market, K2 currently has more than 1.5 million users in more than 80 countries. For more information, please visit www.k2.com.

About MadCap Software

MadCap Software, Inc. is a trusted resource for the thousands of companies around the globe that rely on its solutions for single-source multi-channel authoring and publishing, multimedia, and translation management. Whether delivering technical, policy, medical, marketing, business, or human resources content, MadCap’s products are used to create corporate intranets, Help systems, policy and procedure manuals, video tutorials, knowledge bases, eBooks, user guides, and more to any format, including high-end print, online, desktop or mobile. MadCap services include product training, consulting services, translation and localization, and an advanced developer certification program. Headquartered in La Jolla, California, MadCap Software is home to some of the most experienced software architects and product experts in the content development industry.

PR Contact:
Rebecca Hurst
Kinetic.PR for MadCap Software
rebecca@kineticprllc.com
650-679-9282

MadCap Software, the MadCap Software logo, MadCap Flare, and MadCap Contributor are trademarks or registered trademarks of MadCap Software, Inc., in the United States and/or other countries.