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COVID-19 Update:  We Are Committed to Providing Exceptional Service and Support to Our Customers  

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Customer Success Team

The customer journey doesn’t just begin and end with great products. Creating great content requires more than the right tools – we invest the time, money and resources to ensure your success, every step of the way.

Our Customer Success team is your free resource of trusted advisors, partners, and experts dedicated to assisting you achieve your goals. Our team will help you unleash the full power of MadCap Software’s solutions, find and implement technical solutions, and provide guidance on industry best practices.

Our team is benefiting from the training, support – and quick response to our questions – from the Customer Success team. This service is free and helping us to quickly transition from our existing tools to MadCap Flare.

Gloria Klobucher | Technical Writing Manager, Ephesoft

The Customer Success team is helping us hit the ground running, ensuring we get the most out of MadCap Software's suite of tools. Their service and commitment to clients
is exceptional.

K. TRIVADI | Director, Technical Publications and Content Management, CloudGenix, Inc.

Contact Our Customer Success Team

In order to help you get the most out of our offerings and ensure a successful implementation of your new products, current customers can contact our Customer Success team anytime.

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