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Cutting-edge technical authoring and publishing for today’s technical writers and content developers.

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MadCap Connect for Zendesk

With MadCap Connect for Zendesk, you can publish MadCap Flare content directly to Zendesk Help Center with just a few clicks.

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See What You Can Do with MadCap Connect for Zendesk

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Publish content directly to Zendesk

With MadCap Connect for Zendesk, authors can now take the content in Flare and publish directly to Zendesk Help Center. In MadCap Flare, we’ve extended the capabilities of the publishing destination feature, giving you the option to publish Clean XHTML or skinless HTML5 outputs directly to categories and sections you have created in Zendesk.

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Reduce time spent on authoring

For authors looking to add their content to Zendesk, the lack of a robust single-source, multi-channel authoring platform in Zendesk makes it challenging to create, import, or reuse structured content. With MadCap Connect for Zendesk, authors can save hours of work manually copying and pasting content from Flare into Zendesk.

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Control the look and feel of content

No need to manually reformat content in Zendesk every time a change is made. Update your content from Flare and let the plugin do the work of automatically publishing and preserving your HTML5 elements for you such as drop down text and other dynamic links. Inclusion and exclusion of conditional tags, and variable overrides are supported as well.

Steps for Trial Users

  1. 1

    When installing Flare, choose Custom as the type of installation, and click Next.

  2. 2

    On the next page of the wizard, select MadCap Connect for Zendesk.

  3. 3

    Create your publishing destination using the following steps to start publishing.

Read The Full Help Article

Steps for Users with Flare Installed

  1. 1

    From the Windows Control Panel, look for Programs, and click Uninstall a Program. Don’t worry! You won’t actually have to uninstall.

  2. 2

    Find MadCap Flare 2019 on the list, and then click Uninstall/Change. You can also right-click and select that option too.

  3. 3

    The MadCap installer will appear, then select Modify.

  4. 4

    Check the box next to MadCap Connect for Zendesk and complete the wizard.

How to Publish MadCap Flare Content Directly to Zendesk

Learn how to setup your MadCap Connect for Zendesk plugin with this helpful step-by-step guide from our Director of Product Evangelism.

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Pricing Information

MadCap Connect for Zendesk Plugin

Publish content directly to Zendesk using the MadCap Connect for Zendesk plugin.
Pricing is on a subscription basis for $499 per user, per year. Only users publishing content directly to Zendesk require the plugin.

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Purchase the MadCap Authoring and Management System (AMS)

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