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Cutting-edge technical authoring and publishing for today’s technical writers and content developers.

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MadCap Connect for Salesforce®

With MadCap Connect for Salesforce, you can publish MadCap Flare content directly to Salesforce Knowledge with just a few clicks.

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“The Salesforce integration in Flare is outstanding. It’s easy to configure and publishing content direct to Salesforce is seamless.”
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Tim Klimasewski
Director of Global Marketing Services | Spectracom

See What You Can Do with MadCap Connect for Salesforce

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Publish content directly into Salesforce Knowledge

With MadCap Connect for Salesforce, authors can now take the content in Flare and publish directly to Salesforce Knowledge. In MadCap Flare 2017 r2, we’ve extended the capabilities of the publishing destination feature, giving you the option to publish Clean XHTML outputs directly to Salesforce Knowledge as Articles.

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Reduce time spent on authoring

For authors looking to add their content to Salesforce Knowledge, the lack of a robust single-source, multi-channel authoring platform in Salesforce makes it challenging to create or import structured content. With MadCap Connect for Salesforce, authors can save hours of work manually copying and pasting content from Flare into Salesforce.

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Control the look and feel of content

No need to manually reformat content in Salesforce every time a change is made. Update your content from Flare and let the plugin do the work of importing and maintaining your style for you.

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Publishing content from Flare to Salesforce

Steps for Trial Users

  1. 1

    In your Salesforce account, make sure you turn on Knowledge. You need to create an article type that includes a rich text field. For more information, please refer to the Salesforce documentation.

    After completing the necessary tasks in Salesforce, you are ready to integrate it within a Flare project.

  2. 2

    When installing Flare, choose Custom as the type of installation, and click Next.

  3. 3

    On the next page of the wizard, select MadCap Connect for Salesforce.

  4. 4

    Create your publishing destination using the following steps, and complete the MadCap Connect for Salesforce.

Read The Full Help Article

Steps for Users with Flare Installed

  1. 1

    From the Windows Control Panel, look for Programs, and click Uninstall a Program. Don’t worry! You won’t actually have to uninstall.

  2. 2

    Find MadCap Flare on the list, and then click Uninstall/Change. You can also right-click and select that option too.

  3. 3

    The MadCap installer will appear, then select Modify.

  4. 4

    Check the box next to MadCap Connect for Salesforce and complete the wizard.

How to Publish MadCap Flare Content Directly to Salesforce Knowledge

Learn how to setup your MadCap Connect for Salesforce plugin with this helpful step-by-step guide from our Director of Product Evangelism.

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Pricing Information

MadCap Connect for Salesforce plugin

Publish content directly to Salesforce using the MadCap Connect for Salesforce plugin.
Pricing is on a subscription basis for $1,499 per user, per year. Only users publishing content directly to Salesforce require the plugin.

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Purchase the MadCap Authoring and Management System (AMS)

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