AI Assist Content Authoring

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MadCap Central

Elevate Your Entire Workflow.

Deliver superior content experiences for your customers and employees with the leading platform to support your entire content development lifecycle.

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Where All Your Content Management Comes Together – In the Cloud

Support the entire content development lifecycle including hosting, publishing, and analytics. Elevate your entire workflow to a new level of efficiency and organization. Take control of your authoring process; use ChatGPT, organize, manage, translate, and have visibility into your review process.

Unlock creative potential while maintaining content integrity

Streamline your creative process with Central's AI Assist. Now integrated into Central, AI Assist offers a unified interface that eliminates tab juggling, aligns your content with style guides, highlights textual changes, and streamlines post-editing.

The Central Suite Includes:

MadCap Central Key Features and Benefits

Built for teams and enterprises, MadCap Central is a cloud-based solution that makes managing your content development, publishing, project management, collaboration, translation, hosting, and analytics streamlined and efficient.

Intelligent Content Development

Take advantage of cutting-edge content development capabilities, with advanced features to maximize authoring efficiency and content reuse. Leverage your existing legacy content with easy content import. Now with AI Assist—your all-in-one solution for crafting, enhancing, and sustaining exceptional content.

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Enhance content management efficacy

Drive authoring efficiency with improvements to the cloud-based Content Editor and Review editor enhancements. Empower authors and subject matter experts to fine-tune content using variables, snippets and interactive drop-downs that transform your content into captivating, personalized journeys.

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Supercharge Your Content with AI

With AI Assist, redefine your content strategy by generating new topics, scripting complex regular expressions, and effortlessly navigating through content alternatives. Edit and refine AI-generated text seamlessly, then drop it into your document with a single click. Conduct real-time content translation, fact-checking, and uniformity scans, all within the enhanced Content Editor. And breathe easy—AI Assist operates under the highest security protocols, managed by your trusted account admin.

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Streamline Content Delivery

Streamline the process of creating and delivering technical documentation, eLearning, and other types of content through content reuse and single-source using an advanced on-prem XML-based content editor and lightweight cloud-based editing.

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Reduce Costs

Replace your expensive legacy content management system (CMS) that requires third-party plugins and other non-integrated applications.

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Improve UX with Built-in Search

Allow your users to easily find the information they need with powerful built-in search.

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Improve Brand Alignment

Improve brand alignment across all content channels with powerful CSS and style controls.

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Bring Your Content to Life with Rich Multimedia

Don't just single-source your content - single-source images and videos to save valuable time and resources.

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View Project Analysis and Reports to Improve Content

Scan projects to find and fix critical issues, get suggestions and generate custom reports based on information contained in your projects.

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Leverage Your Legacy Content

We make it easy to import popular content types such as Microsoft® Word and legacy content types such as FrameMaker®.

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Added Control with Import Wizards

Step-by-step import wizards offer advanced options to customize your import for added control.

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Automatically Re-Import Source Files

Maintain a continuous connection to source files and automatically re-import using Easy Sync.

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Enhance Search Results with Micro Content Files

Control how content is displayed in search with featured snippets, or add knowledge panels for sales and marketing content, using micro content. Connect your content seamlessly, allowing users to navigate effortlessly through your documentation with intelligently placed hyperlinks and cross-references.

Project Management

Customize your executive dashboard with widgets for quick and easy access to calendars, teams, build history, cloud document storage usage, project properties, and more.

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Manage and Edit Projects in the Cloud

Access, edit and share content across projects and users to simplify content management and development.

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Eliminate Non-Integrated Project Management Tools

Eliminate spreadsheets and other non-integrated project management applications by tracking and managing your projects with calendar views, checklists, and more.

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Manage Teams, Users, and Permissions

Teams can be used to organize users into specific groups. Set permissions, associate users with projects, and keep projects on schedule.

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Get Updates with Communication Tools

Receive notifications via email, the Notification Center, or on your Slack channels for projects, users, and team activity.

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Track Progress with Milestones

Follow projects and tasks from start to finish with a complete workflow management system.

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View Upcoming Tasks at a Glance

Manage the workflow of your entire project with the Calendar view to see when tasks begin and end in relation to one another.


Allow anyone in your organization to review and contribute content with a streamlined cloud-based workflow.

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Streamline Your Content Contribution and Review

Allow anyone in your organization to effortlessly bundle, contribute and review content, using a powerful cloud-based editing and review workflow - no software installation required.

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Save Time with Concurrent Multi-user Authoring and Review

Multiple subject matter experts (SMEs), authors and users can contribute, make changes and add comments to the same content (topic or snippet) simultaneously.

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Easy-to-Use Interface for Subject Matter Experts

Reviewers only see content relevant to them during the review workflow, making the review process easy and efficient. Grant viewing powers to fellow teammates with a few swift clicks.

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Facilitate Collaboration with a Seamless Review Workflow

A seamless workflow makes it easy for SMEs to add and edit content plus, allows any content author to accept, reject, reorganize and reformat content.


Make translation efficient with advanced tools and workflows to manage large-scale projects.

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Author Content for a Global Audience

Deliver documentation to your global audience with support for multi-language authoring, translation and publishing.

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Create and Manage Content for Any Language

Supported languages include Unicode language characters, double-byte Asian languages and Eastern European languages, as well as, bi-directional language authoring and publishing including Hebrew, Arabic and Persian.

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Reduce Costs and Speed the Translation of Your Content

Leverage Termbases, Translation Memories, Terminology Management and other advanced features to reduce costs and streamline your translation workflow.

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Gain Greater Insight into Translation Project Status and Health

Find errors such as formatting inaccuracies, repeated segments, or termbase errors, with quality assurance reports.

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Reduce Errors and Package All Content for Translation

Easily package all of your digital content – topics, snippets, variables, image captions and more – for translation in one easy step.

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Get Suggestions with Machine Translation Integration

Generate translation suggestions from web-based translation providers, including Google Translate, Microsoft® Bing Translator and

Multi-channel Publishing

From a single source, publish custom content to multiple formats including responsive HTML5 for web, mobile device and desktop, as well as high-end print.

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Enhance User Experience

Modern responsive design combined with rich multimedia provides an interactive web and mobile experience with easy-to-navigate digital content.

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Publish Fully Responsive Websites and Support Portals

Our technology utilizes responsive web design that automatically adjusts the display of your HTML5 content depending on the device.

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Single-source Your Content for Sales, Technical Support and More

Single-source your content and publish directly to Salesforce®, Zendesk® and ServiceNow® using the MadCap Connect plugins.

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Site Management

Manage sites hosted on MadCap Central with a single dashboard. You can manage multiple domains, vanity URLs, site status (Public or Private) and more.

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Publish Professional Content with Ease

Pre-built project templates make it easy to create professionally designed print brochures, online Help, knowledge bases, support sites, eBooks and more without the need for any additional CSS development or creative resources.

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Publish Secure Private Output with Password Protected User Access

Control who has access to your content by easily configuring password protected user access. Without credentials, users cannot access your site(s), making this option ideal for internal employees or customer documentation that should not be accessed by the public.

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Publish Content for Learning Management Systems (LMS) and Learning Record Stores (LRS)

Generate SCORM-compliant (SCORM 2004, 1.2) and xAPI-compliant (Tin Can) content to upload to any external LMS or LRS.

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Automated Build Scheduling and Publishing

Schedule and automate builds with ease. Use the batch target or command line publishing feature to build and publish any number of targets on a regular schedule.

Hosting and Deployment

Host and deploy content with ease with streamlined document management workflows.

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Simplify Your Hosting and Reduce IT Resource Dependency

Host and publish your content securely online and eliminate the need to involve IT resources.

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One Centralized Location to Host and Manage Your Content

Take advantage of project, content, and document management capabilities, including uploading projects, importing projects, managing teams and users, and more.

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URL, Website, and QR Code Management

Manage domains, set vanity URLs, and implement large-scale QR code management to reduce printing costs.

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Protect Your Content with Secure Hosting

All data is hosted in secure SSAE 16 / SOC 2 certified Microsoft Azure data centers, and data is encrypted both in transfer and at rest, to better protect your information. US and European server locations available.


Gather actionable user analytics on your public, private or in-product content to gain valuable insight into how your users interact with and consume your content for a continuous improvement process.

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Real-Time Usage Analytics

Get valuable usage and data analytics for any content you have created using MadCap Flare.

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Analytics and Data on Any Content Regardless of Where it is Located

Content can be hosted anywhere — private on your desktop, private cloud, or even in-product application Help (CSH), not just on MadCap Central.

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Easy Setup with No IT Resources Required

Easy set up in just minutes so you can start gathering data analytics immediately.

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Data Can Be Gathered from the Web and Local Desktop

Gather usage data on any content – online, hosted or even local desktop.

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Provide Valuable Feedback to Development Teams

Get usage analytics on when users invoke in-product application context-sensitive Help and provide valuable usage analytics for development teams.