Articles by Jim Gilliam

Jim is a seasoned technical writer with over 18 years of diverse experience across various industries. His journey in the field of technical communication has taken him through a wide range of domains, showcasing his adaptability and expertise.His career began with a deep dive into mobile and cellular networks, where he excelled in developing device-specific online how-to courses and curricula, nurturing the growth of the sales teams. Jim's passion for knowledge didn't stop. He ventured into the realm of data quality systems, bringing clarity to intricate data processes. His journey further extended into web development, where he contributed to making the online world more user-friendly.In a surprising turn, Jim explored the health and fitness industry, where he played a pivotal role in club management software development, ensuring that fitness enthusiasts had seamless experiences with technology. As part of his work in health and fitness, Jim has been dedicated to the world of help application development, leveraging his expertise in tools like MadCap Flare to create user-centric solutions. Jim's educational background is equally impressive. He holds a dual major in English and Chemistry as an undergraduate, highlighting his diverse interests. He further pursued a Master's in Technical and Professional Writing, solidifying his skills in communication and documentation. Jim's thirst for knowledge led him to complete 80 hours of doctoral work in Technical Communications Management and Science, demonstrating his commitment to the industry and pushing the boundaries of technical writing.With a wealth of experience and a passion for making complex information easy and accessible, Jim continues to be a driving force in the field of technical communication, creating user-friendly solutions and sharing his knowledge with the world.