AI-Ready Content Infrastructure
Govern your Trust your AI. Govern your knowledge., rag., tech doc., content., publishing., authoring., syndication., and answers. Trust your AI.
MadCap is the governed knowledge platform for technical documentation and learning content: structured, verified, and delivered everywhere your AI needs it.
The world's content runs on MadCap
Reduced content development costs by 53% supporting 54,000+ employees
Reduce translation costs through content reuse. Typical savings: 30–60%.
For every channel, system, and AI experience.
One Platform
MadCap is not just about authoring. It is content governance and infrastructure.
One foundation to author, govern, and deliver AI-ready content across every channel, system, and audience. From creation to delivery in one connected system.
01 — Author
Structured. Componentized.
AI-ready by design.
Components, governed templates, and SME-friendly review. Every output is structured at the source, not cleaned up later.
- Componentized authoring
- Browser-based SME review
- Governed, reusable templates
02 — Govern
One source of truth. Audited end to end.
Role-based access, taxonomy controls, version history, and audit trails. Eliminate drift, duplication, and shadow copies across every system.
- Role-based permissions
- Metadata and taxonomy controls
- Real-time consumption analytics
03 — Deliver
Every format. Every surface. Human and AI.
One delivery hub for print, PDF, web, apps, portals, AI assistants, and search. Author once, deliver everywhere. No reformatting, no manual re-uploads.
- Print to digital output
- Semantic indexing for AI and RAG
- Branded content portals
We power content experiences that deliver results.
Discover how Bullhorn accelerated SME collaboration—reducing review time from 3 hours to 30 minutes or less.
See how Rogers Communications reduced content development costs by 53% while supporting 54,000+ employees.
Learn how Énergir moved from Microsoft Word to IXIA CCMS—streamlining training documentation and cutting time and…
The MadCap Platform
One platform. Every content workflow.
Pick a product or run them together. They were built to be one connected ecosystem from authoring through delivery.
Authoring
Structured authoring built for real-world teams.
Write in topics. Reuse content. Publish everywhere. Flexible structured authoring without rigid DITA constraints, built for teams that publish across web, PDF, mobile, and AI surfaces.
- Topic-based authoring with conditional reuse
- Single-source publishing to web, PDF, mobile, and AI
- Built for teams that don't want a full DITA migration
- Trusted by 20,000+ documentation professionals
- Pairs with Syndicate.AI on Flare, IXIA, and Create
Cloud Collaboration
Structured authoring. Cloud collaboration. Connected delivery.
Create, manage, and publish from anywhere. Bring distributed teams together in one workspace and collaborate in real time with full version control.
- Browser-based authoring for distributed teams
- Live SME review without the file shuffle
- Connects upstream to Flare and downstream to Syndicate.AI
- Cloud-native: no IT lift, no version chaos
Learning Authoring
Structured learning content. Built for scale.
Create training once. Deliver everywhere. Standardize learning content across teams, build consistent training experiences, and scale training without duplication.
- Component-based learning authoring
- SME-friendly browser review
- AI-ready output by design
- For L&D leaders consolidating multiple authoring tools
Content Delivery Hub
Governed delivery to every channel, system, and AI surface.
One delivery hub for all content experiences. Power AI with governed, structured content. Enable accurate RAG with trusted content sources.
- Connects to LMS, LXP, HRIS, portals, and AI assistants
- Real-time consumption analytics across every endpoint
- Semantic search built on structured content
- Update once, propagate everywhere
Syndicate.AI Is Your Central Delivery Hub
One intelligent content ecosystem for delivery and analytics. Syndicate.AI connects documentation, learning, product, and customer experience content into a single delivery system: centralized, personalized, and analyzed across every channel and audience.
See How it All Works
One Platform
One source of truth for structured content — reusable, localizable, and AI-ready.
Endless Delivery
Publish once, deliver everywhere — web, LMS, in-product guidance, support portals and AI applications.
Real Intelligence
Leverage AI and analytics to understand customer usage, identify content gaps, content duplication and more before it fuels your AI.
What our customers say
Some of our 20,000+ customers share how they’ve transformed their business with MadCap Software solutions.
Let's put your content to work.
See MadCap in your environment. We'll show you how authoring, governance, and AI-ready delivery come together on one platform.
