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The Most Trusted Brand in
Technical Communication
and Content Development


What’s New – April, 2019

Your Partner For Success

The customer journey doesn’t just begin and end with great products. Creating great content requires more than the right tools – that’s why we invest the time, money and resources to ensure your success, every step of the way.

Our innovative software solutions are backed with world-class technical support, certified training programs, and free resources to get you and your team up to speed quickly.

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Product Innovation

“For me, there’s no better publishing tool for technical writers. I need to be able to spend my time writing, developing, and designing, while still being able to release quickly. I pushed out an end-user doc "from scratch" last week, and our VP said that one document closed a 100K deal. I couldn't have done that without Flare.”

Sean Bangerter | PrinterLogic

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Service and Support

“Great software products are everywhere. Great customer support is rare.”

Ken Hartshorn | Actifio

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Certified Training

"I had been learning Flare on my own with very little guidance outside of self-learning. But during the training course, there were many moments where my "light bulb" came on and things made perfect sense. That feeling is priceless."

Greg Hester | McKesson Health Solutions

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Free Resources

“I find the webinars extremely helpful in giving me updates, tips and new ideas on how to improve the way I work. MadCap ROCKS! I love your software, so keep up the good work in the years to come!”

Jannicke Knudsen | ACOS AS

MadCap Flare Introductory Training Course Now Included with Your Free Trial and Product Purchase

Take advantage of our introductory web-based training course, taught by MAD Certified instructors. A $599 training course value.

Learn More
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A Complete Solution Supporting the Entire Content Development Lifecycle

The MadCap Authoring and Management System (AMS) combines the power and flexibility of desktop authoring with cloud-based technology to provide a complete solution for content developers.

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& Publishing

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XML-based Authoring
and Single-source,
Multi-channel Publishing

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Single-source Screen Capture and Image Editing

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Interactive Movies and Software Simulations

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Salesforce & Zendesk Publishing

Cloud-based Editing, Publishing, Project & Content Management

Project Teams

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Secure Hosting

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Project and Task Management

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Build Management

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User and Team Management

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Project Reporting

& Review

Subject Matter Experts

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Cloud-based Contribution and Review

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Annotations, Tags and Markup

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Concurrent Multi-user Authoring and Review



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Translation Management

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Translation Memory

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Reporting and Statistics

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Project Packager

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Machine Translation

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MadCap AMS Includes:

Over 18,000 Companies, Government Agencies and Universities Worldwide Trust MadCap Software.

Create Documentation of Any Type Including Responsive HTML5 Online Help, PDF User Guides, Knowledge Bases, Policy & Procedure Manuals, Illustrated Parts Catalogs and More


Employee Handbooks and Policies & Procedures Manuals

Online Help

Online Help, Documentation and User Assistance


Medical, Regulatory and Compliance Documents


Training Manuals and eLearning Guides


API and SDK Documentation


Knowledge Bases and Corporate Intranets

Quick Start

User Guides, Installation Guides and Quick Start Guides


Support and Troubleshooting Documentation

Developer Documentation

Administrative, Programmer and Internal Development Documentation


Proposals, Contracts, Reports and Audits


Marketing and Corporate Communication Documentation

Parts Catalog

Illustrated Parts Catalogs and Maintenance Manuals

Streamline Content Delivery and
Maximize Your Return on Investment.

Flare offers the highest return on investment and lowest cost of ownership
of any authoring, publishing and content management solution available.

“After we finished our first year using MadCap Flare, we took a pen and paper and discovered we saved 520 hours. That’s three project months!”

Stefan Steinbauer
Head of Documentation and Translation


Compressus uses Flare for an 8x Increase in Production Speed

read the case study

Project Time

illumina uses Flare to Reduce
Project Time by 80%

read the case study

Localization Costs

Hewlett Packard Enterprise Reduces
Translation Costs by 50%

read the case study

Content Delivery

Quantum uses Flare for
Single-source Publishing

read the case study

Import Content with Ease and Publish to Multiple Formats Using Built-in Project Templates

Reduce Support Tickets with Modern, Easily
Searchable User-Friendly Documentation.

Technical Support

Reduce support calls and emails by providing your customers with modern, user-friendly documentation portals and websites that are easily searchable.
Empower your users to find answers they need, wherever they need it, to reduce costs and improve your overall support service satisfaction.

“Our support team is seeing anywhere from a 10 percent to 30 percent drop in ‘how-to’ calls, which suggests that customers are finding it easier to follow the Help instructions.”

Riyaz Adamjee
Manager of Communications Services | CCC

Organizations Around the Globe Are Reinventing Their Documentation with MadCap Software

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Integrated Banking Solutions Avaloq Replaces Legacy Content Management System with MadCap Flare to Produce Modern HTML5-Based Online Help

“We knew Flare would give usability, flexibility, and control back to our writers. We also liked that Flare gave us the functionality we needed at a fraction of the annual charge we were paying for our legacy CMS.”

Jeremy White
Head of Technical Communication | Avaloq

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