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MadCap AI Ecosystem

The Industry Leading Solutions for The Industry Leading Solutions for content reuse, content syndication, ai readiness, multi-channel publishing, rag enablement, technical documentation, and workforce training & development

The only connected ecosystem built for technical documentation, learning, and intelligent AI-ready content delivery.

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Trusted by 20,000+ Organizations Worldwide

We power content experiences that deliver results.

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80% Faster Collaboration

Discover how Bullhorn accelerated SME collaboration—reducing review time from 3 hours to 30 minutes or less.

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53% Cost Reduction

See how Rogers Communications reduced content development costs by 53% while supporting 54,000+ employees.

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10,000+ Documents Streamlined

Learn how Énergir moved from Microsoft Word to IXIA CCMS—streamlining training documentation and cutting time and…

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Solutions for Learning & Development

Build and deliver learning & development content and interactive eLearning courses using reusable knowledge from across your organization.

Develop modern eLearning content that reuses knowledge and delivers it anywhere with Syndicate.

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AI-Readiness and Content Syndication

Transform your documentation into enterprise-ready, AI-powered content, delivered everywhere, from one intelligent source.

A centralized delivery hub that powers intelligent content and knowledge experiences across every channel

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Solutions for Technical Documentation

Streamline the creation and management of technical documentation including self-service portals, online Help, user guides, product content, and more.

The World's #1 Technical Authoring Platform. Deliver professional documentation faster with the only solution that unifies desktop power and cloud agility.

Enterprise-scale CCMS for structured authoring, governance, translation management, and multi-team collaboration.

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One intelligent content ecosystem—anchored by Syndicate, your central hub for delivery and analytics.

See How It All Works

Syndicate Is Your Central Delivery Hub

Syndicate connects every part of your content ecosystem into one intelligent delivery system. Documentation, learning, product, and customer experience content is centralized, personalized, and analyzed across every channel and audience.

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One Platform

One source of truth for structured content — reusable, localizable, and AI-ready.

Endless Delivery

Publish once, deliver everywhere — web, LMS, in-product guidance, support portals and AI applications.

Real Intelligence

Leverage AI and analytics to understand customer usage, identify content gaps, content duplication and more before it fuels your AI.

What our customers say

Some of our 20,000+ customers share how they’ve transformed their business with MadCap Software solutions.

Enhancing customers’ experiences with interactive, web-based product guides was a top priority for our leadership. We needed to knock the project out of the park, and with the help of MadCap we did.

When I joined Bullhorn, we had about 5,000 views per year across our documentation pages from Flare. In the last eight months, we’ve seen nearly 285,000 page visits, and that’s just external views. Our Flare-based content...

The SaaS version of MadCap IXIA CCMS was more mature than other solutions. It had enough functionality for our current needs, and the roadmap that was presented for future development aligned with our priorities.

The more I learned about MadCap, the more I saw how the company has taken a really valuable authoring tool with Flare and provided a versioning system in the background with MadCap Flare Online.

MadCap Syndicate’s tagging and reporting have been a huge win for us. We can meet our distributors and channel partners where they are and give them the learning content that they need.

We've found that Podcast+ is an ideal solution for mandatory training because it allows us to overcome a limitation of traditional podcasts: the inability to track completions and test for knowledge. With real-time...

We wanted to create a familiar web search experience for customers and using the micro content feature in Flare for videos has allowed us to do that. It’s a really useful feature..

Our instructional design team was spending hours upon hours of time revising current training materials to keep up with the organization’s ever-changing needs—and then having to reprint them all. With MadCap Software, we...

Choosing MadCap Create and Syndicate as our core authoring tool has allowed us to switch from providing purely technology-based courses to offering personalized, role-based experiences—all while streamlining and keeping up...

The transition to an online environment and only one database from which all manuals are being managed and published would help Vogel’s generate content and make translations efficient, while saving money at the same time....

We know our support volume has gone down while our knowledge base hits have grown by the thousands weekly. Anyone can do the math. Support cost per call versus self-help with MadCap Software equals big savings.

The supply chain of the future is likely to see continued growth of autonomous robots in these areas, allowing people to shift to more strategic, less dangerous, and higher value work.

We like that MadTranslations uses local translators, so their translations are in their native tongue. MadTranslations also has resources that are knowledgeable about the fintech industry we are part of, which is very...

We learned that MadCap Software, formerly Xyleme, is going to continue to be a strong partner to us, not just a service provider during this journey. MadCap Syndicate is now a cornerstone of our ecosystem.

By going with MadCap Software, we can create structured, searchable HTML5-based documentation, support our multi-author team, and still connect with our Zendesk knowledge base.

What took me 4 weeks to do, I was able to do in just a couple of hours. Rebranding was a painless effort – this is why we bought this tool!

I’ve learned from Alisha how willing MadCap Software is to make Wells Fargo’s templates as accessible as possible. It is a pleasure!

Enhancing customers’ experiences with interactive, web-based product guides was a top priority for our leadership. We needed to knock the project out of the park, and with the help of MadCap we did.

When I joined Bullhorn, we had about 5,000 views per year across our documentation pages from Flare. In the last eight months, we’ve seen nearly 285,000 page visits, and that’s just external views. Our Flare-based content...

The SaaS version of MadCap IXIA CCMS was more mature than other solutions. It had enough functionality for our current needs, and the roadmap that was presented for future development aligned with our priorities.

The more I learned about MadCap, the more I saw how the company has taken a really valuable authoring tool with Flare and provided a versioning system in the background with MadCap Flare Online.

MadCap Syndicate’s tagging and reporting have been a huge win for us. We can meet our distributors and channel partners where they are and give them the learning content that they need.

We've found that Podcast+ is an ideal solution for mandatory training because it allows us to overcome a limitation of traditional podcasts: the inability to track completions and test for knowledge. With real-time...

We wanted to create a familiar web search experience for customers and using the micro content feature in Flare for videos has allowed us to do that. It’s a really useful feature..

Our instructional design team was spending hours upon hours of time revising current training materials to keep up with the organization’s ever-changing needs—and then having to reprint them all. With MadCap Software, we...

Choosing MadCap Create and Syndicate as our core authoring tool has allowed us to switch from providing purely technology-based courses to offering personalized, role-based experiences—all while streamlining and keeping up...

The transition to an online environment and only one database from which all manuals are being managed and published would help Vogel’s generate content and make translations efficient, while saving money at the same time....

We know our support volume has gone down while our knowledge base hits have grown by the thousands weekly. Anyone can do the math. Support cost per call versus self-help with MadCap Software equals big savings.

The supply chain of the future is likely to see continued growth of autonomous robots in these areas, allowing people to shift to more strategic, less dangerous, and higher value work.

We like that MadTranslations uses local translators, so their translations are in their native tongue. MadTranslations also has resources that are knowledgeable about the fintech industry we are part of, which is very...

We learned that MadCap Software, formerly Xyleme, is going to continue to be a strong partner to us, not just a service provider during this journey. MadCap Syndicate is now a cornerstone of our ecosystem.

By going with MadCap Software, we can create structured, searchable HTML5-based documentation, support our multi-author team, and still connect with our Zendesk knowledge base.

What took me 4 weeks to do, I was able to do in just a couple of hours. Rebranding was a painless effort – this is why we bought this tool!

I’ve learned from Alisha how willing MadCap Software is to make Wells Fargo’s templates as accessible as possible. It is a pleasure!

Discover the MadCap Advantage

MadCap Software makes it easy for technical and learning teams to author, manage, publish and distribute content—all in one place.

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