As AI becomes embedded in search, support, learning, and workflow automation, content teams need more than better writing practices. They need a platform-enabled operating model for turning fragmented content into trusted, governed, reusable knowledge. This webinar introduces the Knowledge Supply Chain from the curator's perspective, showing how knowledge is created, refined, managed, distributed, governed, and optimized before it becomes fuel for humans, chatbots, and AI agents. Attendees will explore the practical foundations of trusted AI, including metadata, ownership, lifecycle management, structured content, permissions, analytics, and governance. This session illustrates how an integrated content platform supports the end-to-end flow of knowledge from authoring and management to delivery, discovery, and AI consumption.
Speaker
Chris Kocher
Senior Solutions Architect, MadCap Software
Chris Kocher is a word enthusiast, a veteran English teacher, and self-prescribed “tech-head” who lives and breathes technology as much as he is obsessed... Read More
Chris Kocher is a word enthusiast, a veteran English teacher, and self-prescribed “tech-head” who lives and breathes technology as much as he is obsessed about effective learning. Having spent nearly two decades as a professional educator with an intense focus on melding the benefits of technology with the intricate aspects of learning and development, he now is with the MadCap Software team as a senior solutions architect. In this role, he revels in solving complex problems and working alongside other industry-leading minds to help organizations re-envision how enterprise learning can scale and be effective, engaging and personalized.
