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Your Free 30-Day Trial Includes Technical Support.

We believe everybody deserves great product support and should never settle for less. During your free trial evaluation, we encourage you to contact our award-winning support team to test and experience the passion, knowledge and expertise of our technical support staff.

3 Reasons Why You Should Try Our Technical Support


Both Products and Support Contribute to the Total Customer Experience

When considering the purchase of a technical authoring product, you need to know the software provider is backed with experienced and dedicated technical support engineers. By combining trial products with trial support, MadCap Software provides you with a complete real-world experience before you buy.


Experienced Team of Technical Support Engineers

Our team of technical support engineers undergo rigorous product and customer support training to ensure the best possible experience. We encourage you to call as no question is too simple or too difficult. Plus, direct access to the product engineering team means even the most challenging questions can be solved in a timely manner.


Limited or No Wait Times

Get in touch with a technical support engineer quickly, without long wait times. And if you can't get through immediately, we'll even call you back at a time most convenient for you.

From my experience, MadCap offers the best technical/sales support of any company I have dealt with.

Richard Lema
Oakley Networks

MadCap support is AMAZING - extremely helpful and patient people that work with you until all your questions are answered (having dealt with poor support, I can't tell you how happy that makes me).

Samantha Ascheri-Phillips
Radical Blue