Your Free 30-Day Trial Now Includes Gold Level Telephone Support.

We believe everybody deserves great product support and should never settle for less. During your free trial evaluation, we encourage you to contact our award-winning support team to test and experience the passion, knowledge and expertise of our technical support staff.

MadCap Gold Level Support

3 Reasons Why You Should Try Our Technical Support


Both Products and Support Contribute to the Total Customer Experience

When considering the purchase of a technical authoring product, you need to know the software provider is backed with experienced and dedicated technical support engineers. By combining trial products with trial support, MadCap Software provides you with a complete real-world experience before you buy.


Experienced Team of Technical Support Engineers

Our team of technical support engineers undergo rigorous product and customer support training to ensure the best possible experience. We encourage you to call as no question is too simple or too difficult. Plus, direct access to the product engineering team means even the most challenging questions can be solved in a timely manner.


Limited or No Wait Times

Get in touch with a technical support engineer quickly, without long wait times. And if you can't get through immediately, we'll even call you back at a time most convenient for you.

From my experience, MadCap Software offers the best technical and sales support of any company I have dealt with.”

—Richard Lema | Oakley Networks

MadCap support is AMAZING - extremely helpful and patient people that work with you until all your questions are answered (having dealt with poor support, I can't tell you how happy that makes me).”

—Samantha Ascheri-Phillips | Radical Blue

Free Trial Downloads

Select the products you wish to download by clicking the switches below.

  • Product Box


    Six Fully-integrated Technical Communication Tools for Authoring & Publishing, Contribution & Review, Analysis & Reporting, Translation Management and Multimedia Creation

    Select to Download
  • Product Box

    MadCap Flare

    Authoring and Publishing for Any Audience, Language or Format

    Select to Download
  • Product Box

    MadCap Lingo

    A Fully-integrated Translation Tool for Translators and Content Developers

    Select to Download
  • Product Box

    MadCap Contributor

    Contribution and Review for Anyone in Your Organization

    Select to Download
  • Product Box

    MadCap Analyzer

    Powerful Project Analysis
    and Reporting

    Select to Download
  • Product Box

    MadCap Pulse

    Analytics, Reporting and Social Collaboration for Your Documentation

    Select to Download
  • Product Box

    MadCap Mimic

    Create Fully Interactive Demos, Videos, Tutorials and
    Software Simulations

    Select to Download
  • Product Box

    MadCap Capture

    Screen Captures and Image Editing Made Easy

    Select to Download
Download Now

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Additional Information

Your privacy is important to us. We will not share your information with anyone. View our Privacy Policy.

Note: Gold Level support on trial downloads include telephone support only. Four free support inquires per customer. Not valid for existing software customers. For a limited time only.

Your privacy is important to us. We will not share your information with anyone. View our Privacy Policy.

Copyright © 2005-2014 MadCap Software, Inc. Use of this website signifies your agreement to the Terms of Use. Certain MadCap technologies included in the Software are protected by the following U.S Patent: 7,934,153