Platinum Maintenance Technical Support Contact Form

Please read our Frequently Asked Questions before contacting technical support.

If you are an active Bronze Maintenance Plan customer, please submit the following form to contact a technical support representative. To purchase a single telephone inquiry, please click here.

Customer Service Questions
For product registration and license transfer inquiries, please contact a customer service representative at +1 (858) 320-0387 or email customerservice@madcapsoftware.com.

Please read our Frequently Asked Questions before contacting technical support.

If you are an active Platinum Maintenance Plan customer, please submit the following form to contact a technical support representative or call +1 (858) 320-0387 and select Option 3.

This key can be found on your sales receipt or in your order confirmation email. Please verify that the key was entered correctly.

Non-maintenance plan customers are not able to receive priority email support from the MadCap Software technical support center.

If you have a technical question, please feel free to post your question on the MadCap Software Peer-to-Peer forums. Registration and membership is free.

Non-technical issues can be directed to the following available options:

For pricing and sales questions: Sales@MadCapSoftware.com
For customer service related questions: CustomerService@MadCapSoftware.com

If you do not have a maintenance plan and would like to talk to a MadCap Software technical support representative, you can purchase a single incident inquiry. Buy Now

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