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Platinum Maintenance Technical Support Contact Form

Please read our Frequently Asked Questions before contacting technical support.

If you are an active Bronze Maintenance Plan customer, please submit the following form to contact a technical support representative. To purchase a single telephone inquiry, please click here.

Customer Service Questions
For product registration and license transfer inquiries, please contact a customer service representative at +1 (858) 320-0387 or email customerservice@madcapsoftware.com.

Please read our Frequently Asked Questions before contacting technical support.

If you are an active Platinum Maintenance Plan customer, please submit the following form to contact a technical support representative or call +1 (858) 320-0387 and select Option 3.

Customer Service Questions
For product registration and license transfer inquiries, please contact a customer service representative at +1 (858) 320-0387 or email customerservice@madcapsoftware.com.

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Please verify your key was entered correctly.

This key can be found on your sales receipt or in your order confirmation email.

If you do not have a maintenance plan and would like to contact a technical support representative,
you can purchase a single telephone inquiry here.

NON-TECHNICAL INQUIRIES CAN BE DIRECTED TO THE FOLLOWING:

If you do not have a maintenance plan and would like to talk to a MadCap Software technical support representative, you can purchase a single incident inquiry. Buy Now

Contact Information

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Product/System Information

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Email Deliverability

If you have previously reached out via email using this form and have not received a response, our email may be caught in your spam filter. Please check your spam folder and add the madcapsoftware.com domain to your safe senders list. In addition please feel free to contact us using the contact telephone numbers on our Contact Us or Technical Support page and we will be happy to assist you.

Terms and Privacy

Your data privacy and security are important to us. We will never share your information with a third party. We will store the information you provide to us, and will only use this information for the purpose of assisting you with your service inquiry. By checking this box you agree to these terms and to be contacted.

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