Solutions // Technical Documentation, Self Support Websites, Online Help and More

Technical Documentation for Online Help, Offline Documentation and Self-Service Websites

Technical writers and documentation managers around the globe rely on MadCap Software’s suite of powerful single-source authoring tool and multi-channel publishing capabilities to streamline content delivery.

MadCap Software offers MadCap Flare, MadCap Central, as well as MadCap IXIA CCMS, a powerful DITA-based component content management system, all of which provide comprehensive solutions for managing and delivering your technical content. These tools enable seamless collaboration, efficient content reuse, and easy scalability, making them ideal for teams of any size.

You can also brand, publish, host and analyze IXIA CCMS content seamlessly through Central, just like with Flare.

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Featured Customer Success Story

Cognex, the World's Leading Provider of Machine Vision, Switches to MadCap Software to Deliver a Searchable Knowledge Base, Multiple PDF User Guide Documents in Eight Languages and a Modern Documentation Website.

Increase in Self-Help and Knowledge Base Views

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Using Flare, we’ve been able to provide our customers with an easy-to-navigate knowledge base that helps them quickly find answers to common problems. In our first year, we saw a 41% increase in page views over the original knowledge base site.

Kellie FreemanPrincipal Technical Writer, Cognex Corporation

Create Better Technical Documentation and Online Help

Take Advantage of Advanced Authoring and Publishing Capabilities

Topic-based authoring and single-source publishing simplify the creation and delivery of technical documentation, online Help websites, user manuals and other support portals. Ease of use combined with unmatched versatility makes Flare the best technical writing software for authoring and publishing, making it the leading choice for any technical writing or documentation team.

Flare’s topic-based authoring has saved us hundreds of hours per year. We can now get new content out to production within hours of coming up with an idea simply by copying and pasting the TOCs and mixing in existing content.

Eyal Traitel | Vice President of Technical Operations, Reduxio Systems

Improve User Experience with Self-Service Support and Online Help Portals

Reduce support calls by providing your customers with great user documentation. Modern, user-friendly support portals and websites provide content that is easily searchable and help deliver superior content experiences. Through the use of micro content and other advanced search capabilities, empower your users to find the answers they need quickly, freeing up your technical support team to handle only the most complicated issues.

Our support team is seeing anywhere from a 10 percent to 30 percent drop in ‘how-to’ calls, which suggests that customers find it easier to follow the Help instructions.

Riyaz Adamjee | Manager of Communications Services, CCC Information Services Inc.

Control the Look and Feel of Your Content with Modern Web and Print Design

Snippets, conditional tags, and CSS enable content developers to customize and format content for different audiences, countries and products, as well as control the look and feel of your content to match brand guidelines. And by single-sourcing your content, you can create a variety of output formats, including printed manuals, electronic user guides, interactive content for a mobile device, online documentation, or more. Multiple versions of the same source content or document sets can be developed with speed and ease.

With the TOC and CSS features in Flare, we can experiment on creating the page we want, and we are constantly republishing when we make little changes. The flexibility Flare gives us to arrange content quickly is a huge bonus.

Cameron Stewart | Technical Publications Product Manager, xMatters

Streamline the Technical Content Creation Process

Effective technical communication relies on scalable, adaptable solutions that facilitate enterprise collaboration, making them ideal for large teams working on complex projects. A centralized platform for managing all technical content ensures consistency, accuracy, and efficiency in the documentation process. Real-time updates and version control ensure everyone is always on the same page, improving the overall quality and consistency of documentation.

Adopting XML and a CCMS with a sound architecture and processes is one of the best decisions you can make to future-proof your organisation. With DITA, structured writing, and MadCap IXIA CCMS, we can do great things.

Raymond Bissonnette | Senior Training Advisor, xMatters

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Featured Webinar: Blended Technical Documentation, Help and eLearning

84.51° Replaces Traditional LMS with MadCap Flare and MadCap Central to Power Stratum Learning Center

LMS Replaced with Agile Delivery of How-To Guides, Training Content and More

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Key Takeaways:

Reduced content duplication with significant Help and eLearning content reuse
Single end-user portal and search with consistent UI for seamless end-user experience
Costs savings (no need for non-integrated and external LMS)
Integrated multiple applications in one seamless experience including Articulate 360^®, WalkMe^®, Vimeo^®, calendar events for Zoom^® training courses and more

Multiple publishing deliverables for different audiences, customers and white-label partners – all from a single-source
Advanced search and improved self-help using MadCap Flare’s micro content functionality
Analytics and reporting for continuous content improvement lifecycle using MadCap Central