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ROI Success Story

 Cognex Recognizes Double-Digit Gains in Efficiency After Standardizing on MadCap Software  

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Solutions | Technical Documentation, Self Support Sites and Online Help

Technical writers and documentation managers around the globe rely on MadCap Flare’s advanced authoring and publishing capabilities to streamline content delivery.

Cognex, the World’s Leading Provider of Machine Vision, Switches to MadCap Software to Deliver a Searchable Knowledge Base, Multiple PDF Guides in Eight Languages, and Modern Documentation Website

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MadCap Software is the industry standard, with its open, native XML architecture, immensely powerful out-of-the-box features, and large user base. Since we’re growing globally so quickly, we needed to think five steps ahead, and MadCap Flare is the obvious solution to help us hit the ground running.

JOE BLEASDALE | Training Manager, disguise


Why MadCap Flare?

Used to Create

  • Software Documentation
  • User Guides
  • Support Portals and Online Help Sites
  • Support and Troubleshooting Documentation
  • User Assistance
  • Reference Materials
  • Product Specifications and Parts Catalogs
  • Technical Brochures
  • Instruction Manuals
  • Quick Start Guides
  • Installation Guides

Used By

  • Technical Writers
  • Documentation Managers
  • Content Strategists
  • User Assistance Specialists
  • Technical Publications Managers
  • Technical Communicators

Create Better Technical Documentation and Online Help

Take Advantage of Advanced Authoring and Publishing Capabilities

Topic-based authoring and single-source publishing simplifies the creation and delivery of technical documentation, online Help websites and other support portals. Ease of use combined with unmatched versatility makes Flare a powerful authoring and publishing engine for any documentation team.

“MadCap Flare’s topic-based authoring has saved us hundreds of hours per year. We can now get new content out to production within hours of coming up with an idea simply by copying and pasting the TOCs and mixing in existing content.”

EYAL TRAITEL
Vice President of Technical Operations | Reduxio Systems

Improve User Experience with Self-Service Support and Online Help Portals

Reduce support calls by providing your customers with modern, user-friendly documentation portals and websites that are easily searchable. Through the use of micro content and other advanced search capabilities, empower your users to find answers they need quickly, freeing up your technical support team to handle only the most complicated issues.

“Our support team is seeing anywhere from a 10% to 30% drop in 'how-to' calls, which suggests that customers are finding it easier to follow the Help instructions”

RIYAZ ADAMJEE
Manager of Communications Services | CCC Information Services

Control the Look and Feel of Your Content with Modern Web and Print Design

Snippets, conditional tags, and CSS enable you to customize content for different audiences, countries and products, as well as control the look and feel of your content to match brand guidelines.

“With the TOC and CSS features in Flare, we can experiment on creating the page we want, and we are constantly republishing when we make little changes. The flexibility Flare gives us to arrange content quickly is a huge bonus.”

CAMERON STEWART
Technical Publications Product Manager | xMatters


Watch the Video

Customer Success Stories: How Is MadCap Flare Changing the Way You Work?

We sat down with customers from Illumina®, LI-COR Biosciences®, disguise®, BeyondTrust® and more to learn how MadCap Flare is changing the way they create, manage and publish technical documentation.


Maximize Your Return on Investment Across the Enterprise

Optimized Publishing Cycle with Content Reuse

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Reduce Project Time

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Large-Scale Transition to Agile Development - 450,000 Topics, 180 User Guides

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Streamline Content Delivery

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Reduced Project Time with Streamlined Content Delivery

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Streamline Content Delivery

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