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Create Policy & Procedure Manuals

Eliminate the hassle of updating internal policies and procedures with a modern approach to content development. Organizations can now save time managing policy writing and content in a single location rather than hundreds of Word documents and PDFs.

Printed Visa Documentation View Example

For a senior care organization that has facilities across the United States, we use conditions extensively to ensure that the manuals for each state contain the appropriate legal language.

Katherine Guntner | Technical Writer and Account Manager, Manual Makers

Why MadCap Flare?


  • Employee Policies and Procedures
  • Medical Policies and Procedures
  • Human Resources Policies and Procedures
  • IT Policies and Procedures
  • Emergency and Compliance Plan Procedures
  • Standard Operating Procedure Protocols


  • Policy Writers
  • Content Developers
  • Technical Communicators
  • Human Resource Managers
  • Medical Writers
  • Administrative Staff

Maintain Critical Policies and Procedures for Multiple Locations and Audiences

Create Multiple Versions of Documents from a Single Project

Flare's topic-based authoring makes it easy to organize content from a single policy statement to a large policy brief and personalize information based on your audiences' needs. Create policy and procedure manuals (based on city, region or country), employee handbooks (exempt and non-exempt, full-time and part-time), administrative guides, regulatory compliance documents or other written SOPs using conditions and other advanced single-sourcing capabilities.

In the past, our documentation was published in huge, monolithic print documents that were difficult for our employees to navigate…Using MadCap Software, we are now delivering context-sensitive online documentation with a Help button that gives users single-click access to the information they need.

Alex Johnson
IT training lead | Fitness First Group

Utilize Templates and Pre-Written Manuals

With an extensive array of policy and standard operating procedure template options designed for effective policy writing, it's easy for a policy writer to create a procedure manual, employee training guide or an employee handbook packed with information vital to any organization. Written policy projects can be easily customized and tailored using Flare's patented XML-based WYSIWYG editor.

We now do more frequent updates and produce a different version for each country because we can.

Alex Johnson
IT training lead | Fitness First Group

policy writing

Featured Customer Success Stories and Resources


The world's Largest Health and Fitness Club Chain Uses the MadCap Software to Create First-Class User Guide and Policy & Procedure Documentation for Globally Distributed Employees

Read Case Study

Blog Article

Create Medical Office Policies and Procedures with MadCap Flare’s Pre-Written Manual

Read Article


The Employee Handbook Manual includes comprehensive information on employee policies and procedures, covering topics such as compensation, benefits, standards of conduct and more.

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