Solutions | Policies & Procedures
Eliminate the hassle of updating internal policies and procedures with a modern approach to content development. Organizations can now save time managing content in a single location rather than hundreds of Word documents and PDFs.

For a senior care organization that has facilities across the United States, we use conditions extensively to ensure that the manuals for each state contain the appropriate legal language.
Katherine Guntner | Technical Writer and Account Manager, Manual Makers
Why MadCap Flare?
Used to Create
- Employee Policies and Procedures
- Medical Policies and Procedures
- Human Resources Policies and Procedures
- IT Policies and Procedures
- Emergency Plan Procedures
Used By
- Policy Writers
- Content Developers
- Technical Communicators
- HR Managers
- Medical Writers
- Administrative Staff
Maintain Critical Policies and Procedures for Multiple Locations and Audiences
Create Multiple Versions of Documents from a Single Project
Flare’s topic-based authoring makes it easy to organize content and personalize information based on your audiences’ needs. Create policy and procedure manuals (based on city, region or country), employee handbooks (exempt and non-exempt, full-time and part-time), or administrative guides using conditions and other advanced single sourcing capabilities.
“In the past, our documentation was published in huge, monolithic print documents that were difficult for our employees to navigate…Using MadCap Software, we are now delivering context-sensitive online documentation with a Help button that gives users single-click access to the information they need.”
ALEX JOHNSON
IT training lead | Fitness First Group
Utilize Templates and Pre-Written Manuals
With an extensive array of template options, it’s easy to create a manual packed with information vital to any organization. Projects can be easily customized and tailored using Flare’s patented XML-based WYSIWYG editor.
“We now do more frequent updates and produce a different version for each country because we can.”
ALEX JOHNSON
IT training lead | Fitness First Group
Featured Customer Success Stories and Resources
CUSTOMER SUCCESS STORY
World's Largest Health and Fitness Club Chain Uses the MadCap Software to Create First-Class User Guide and Policy & Procedure Documentation for Globally Distributed Employees
Employee Handbook
Manual Template
The Employee Handbook Manual includes comprehensive information on employee policies and procedures, covering topics such as compensation, benefits, standards of conduct and more.
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