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MadCap Authoring & Management System (AMS)

The power and security of on-premises authoring meets the convenience of the cloud.

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A Complete Solution Supporting the Entire Content Development Lifecycle

The MadCap Authoring and Management System (AMS) combines the power and security of on-premises authoring with the convenience of the cloud to provide a complete solution for content developers. From authoring, publishing, and translation to cloud-based content management, streamline the entire content development lifecycle with MadCap Software.

MadCap AMS Includes:


Importing

Leverage existing content from Microsoft® Word, Excel and many other file types with effortless drag and drop import.

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Easy Content Import

Offering the industry’s easiest import of Microsoft® Word and other file types with effortless drag and drop.

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Leverage Your Legacy Content

We make it easy to import a number of popular content types such as Microsoft® Word and legacy content types such as FrameMaker®.

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Added Control with Import Wizards

Step-by-step import wizards offer advanced options to customize your import for added control.

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Automatically Re-Import Source Files

Maintain a continuous connection to source files and automatically re-import using Easy Sync.

Authoring

Take advantage of cutting-edge technical authoring and publishing capabilities, with advanced features to maximize authoring efficiency and content reuse.

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Reduce Costs

Replace expensive legacy CMS software systems that require third-party plugins and other non-integrated applications.

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Add Powerful Search to Your Content

Give end users easy access to find the information they need.

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Improve Brand Alignment

Improve brand alignment across all content channels with powerful CSS and style controls.

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Streamline Content Delivery

Streamline the process of creating and delivering documentation through content reuse and single-source, multi-channel publishing, using an advanced XML-based editor.

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Bring Your Content to Life with Rich Multimedia

Don’t just single-source your content – single-source images and video to save valuable time and resources.

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View Project Analysis and Reports to Improve Content

Scan projects to find and fix critical issues, get suggestions and generate custom reports based on information contained in your projects.

Cloud-based Editing, Hosting, Project & Content Management

With a secure cloud-based platform for publishing, project and content management, you can host content, schedule builds, manage projects and tasks, view reports and more.

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Manage Projects in the Cloud

Access and share content across projects and users to simplify content management and development.

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Improve Collaboration

Easily edit and contribute content with a cloud-based contribution and review process.

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Simplify Your Hosting and Reduce IT Resource Dependency

Host and publish your content securely online without getting IT resources involved.

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Eliminate Non-Integrated Project Management Tools

Eliminate spreadsheets and other non-integrated project management applications by tracking and managing your projects with the MadCap AMS.

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Gain Greater Insight into Project Status and Health

Find critical issues, such as broken links, or get general statistics such as word and image count, with reports.

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Schedule and Automate Publishing Tasks

Schedule and manage builds to publish content whenever you need it.

Subject Matter Expert Contribution & Review

Allow anyone in your organization or content development workflow to contribute and review content using a powerful cloud-based editor.

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Streamline Your Content Contribution and Review

Allow anyone in your organization to contribute and review content, using a powerful cloud-based editing (no software installation required) review workflow.

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Save Time with Concurrent Multi-user Authoring and Review

Multiple subject matter experts (SMEs), authors and users can contribute, make changes and add comments to the same content (topic or snippet) simultaneously.

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Easy-to-Use Interface for Subject Matter Experts

Reviewers only see content relevant to them during the review workflow, making the review process easy and efficient.

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Facilitate Collaboration with a Seamless Review Workflow

A seamless workflow makes it easy for SMEs to add and edit content plus, allows authors to accept, reject, reorganize and reformat content.

Translation

Make translation efficient with advanced tools to manage large-scale documentation projects.

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Author Content for a Global Audience

Deliver documentation to your global audience with support for multi-language authoring, translation and publishing.

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Create and Manage Content for Any Language

Supported languages include Unicode language characters, double-byte Asian languages and Eastern European languages, as well as, bi-directional language authoring and publishing including Hebrew, Arabic and Persian.

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Reduce Costs and Speed the Translation of Your Content

Leverage Termbases, Translation Memories, Terminology Management and other advanced features to reduce costs and streamline your translation workflow.

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Gain Greater Insight into Translation Project Status and Health

Find errors such as formatting inaccuracies, repeated segments, or termbase errors, with quality assurance reports.

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Reduce Errors and Package All Content for Translation

Easily package all of your content – topics, snippets, variables, image captions and more – for translation in one easy step.

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Get Suggestions with Machine Translation Integration

Generate translation suggestions from web-based translation providers, including Google Translate, Microsoft® Bing Translator and MyMemoryTranslated.net.

Advanced Multi-channel Publishing

From a single source, publish content to multiple formats including responsive HTML5 for web, mobile and desktop, as well as high-end print.

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Enhance User Experience

Modern responsive design combined with rich multimedia provides an interactive web and mobile experience with easy-to-navigate content.

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Publish Fully Responsive Websites and Support Portals

Our technology utilizes responsive web design that automatically adjusts the display of your content depending on the device.

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Single-source Your Content for Sales, Technical Support and More

Single-source your content and publish directly to Salesforce®, Zendesk® and ServiceNow® using the MadCap Connect plugins.

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Site Management

Manage sites hosted on MadCap Central with a single dashboard. You can manage multiple domains, vanity URLs, site status (Public or Private) and more.

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Publish Professional Content with Ease

Built-in project templates make it easy to create professionally designed print brochures, online Help, knowledge bases, support sites, eBooks and more without the need for any additional CSS development or creative resources.

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Publish Secure Private Output with Password Protected User Access

Control who has access to your content by easily configuring password protected user access. Without credentials, users cannot access your site(s), making this option ideal for internal employees or customer documentation that should not be accessed by the public.

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Automated Build Scheduling and Publishing

Schedule and automate builds with ease. Use the batch target or command line publishing feature to build and publish any number of targets on a regular schedule.

Actionable Usage Analytics

Gather actionable user analytics on your public, private or in-product content to gain valuable insight into how your users interact with and consume your content for a continuous improvement process.

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Real-Time Usage Analytics

Get valuable usage and data analytics for any content you have created using MadCap Flare.

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Analytics and Data on Any Content Regardless of Where it is Located

Content can be hosted anywhere — private on your desktop, private cloud, or even in-product application Help (CSH), not just on MadCap Central.

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Easy Setup with No IT Resources Required

Easy set up in just minutes so you can start gathering data analytics immediately.

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Data Can Be Gathered from the Web and Local Desktop

Gather usage data on any content – online, hosted or even local desktop..

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Provide Valuable Feedback to Development Teams

Get usage analytics on when users invoke in-product application context-sensitive Help and provide valuable usage analytics for development teams.

On-Premises and Cloud-Based Solutions for Content Development

Streamline content delivery and improve customer experiences – all while maximizing content reuse with MadCap Software. Our on-premises and cloud-base solutions give content developers the edge in supporting the entire content development lifecycle.