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MadCap Central FAQs

Trial Behavior

What is the MadCap Central trial behavior?

Your MadCap Central trial is good for 30 days from sign up. During the trial you are free to invite an unlimited number of users to your account and free to use an unlimited amount of storage capacity. While in trial mode, the compilers in MadCap Central will scramble the outputs.

What will happen to my content after my trial upon purchase?

All data, including user accounts, projects and settings implemented during trial will be preserved and accessible upon the purchase (within the application or by contacting sales) of a MadCap Central subscription.

Will my content be locked up?

Your content will never be locked up. Backups are performed continuously, and you always have the possibility to export your data at the click of a button from within MadCap Central.

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Security and Data

What about security and keeping my data safe?

Security and privacy is our top priority at MadCap Software. Additionally, we partner and host your content with Microsoft® Azure to ensure your content and data is safe and secure. All data is hosted in secure SSAE 16 / SOC 2 certified Microsoft Azure data centers, and data is encrypted both in transfer and at rest, to better protect your information. In choosing a partner, we focused on selecting a security center that understands the importance of privacy and complies with the highest international and industry-specific compliance standards and uptime guarantees.

Microsoft® Azure regularly undergoes rigorous third-party audits to ensure and verify the highest level of security controls. For more information visit:

What if I don’t want my data stored in the cloud, can I still use the analytics feature?

Yes, if you do not wish to store your content in MadCap Central, you can still use the output analytics feature. This information is obtained using the proprietary MadCap Tracking Code, which is voluntarily enabled by you and installed on web pages created using MadCap Flare for the purpose of collecting usage data. No content itself is located or stored in the cloud. MadCap Central only serves the purpose of displaying these reports.

Download madcap central security whitepaper

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Project Management

As a manager, is there a dashboard view available for all projects?

Yes, in the home screen, you can have multiple pods/widgets for projects in MadCap Central. This view was created with managers in mind.

When you import a project from MadCap Central, will it create a local copy of the project on your machine, similar to Git?

Yes, the behavior is identical.

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Source Control

Are there any safeguards against trying to push conflicting changes from multiple users?

If there are conflicts, they can be handled in Flare’s conflict resolution manager.

Can two authors push a file at the same time, and if so, how does the merge work?

Similar to Git, the last push to MadCap Central becomes the final copy.

Do you use standard repository software like Git behind the scenes or is your repository specific to you?

Yes, the MadCap Central repository is a version of Git.

How does MadCap Central handle merge issues that inevitably happen with projects that are setup for multiple authors?

Merge handling is managed in MadCap Flare, rather than MadCap Central, using the source control interface in Flare.

What is a commit in MadCap Central? What's the difference between a push and a commit?

In terms of source control, a commit allows you to add your local changes to the local source control database. You can then finish by pushing the changes to the repository in MadCap Central.

Will MadCap Flare continue to support external source control such as Git?


Does cloud hosting mean you no longer need to publish to source control? Does cloud hosting replace the need for source control and a repository?

Yes, MadCap Central allows you to keep and manage builds. If you need to roll back to previous versions of your output, they will be available on MadCap Central.

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Does MadCap Software host the cloud storage?

Yes, we have partnered with Microsoft® Azure to ensure your data is safe and secure, with distributed data centers in the United States.

Microsoft® Azure regularly undergoes rigorous third-party audits to ensure and verify the highest level of security controls. For more information visit:

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User Management

Can you see when other MadCap Central users are in projects?

You can see when certain activities within a project happen, such as when a build was completed, or when a build is set to live.

Can two users work on the same project as the same time?

Yes, and you can use the built in source control functionality to help with the process.

Can a user be assigned to more than one team?

Yes, a single user can be assigned to multiple teams.

Will users only see projects to which they are assigned?

Users can see all projects in MadCap Central, but cannot access the project(s) unless they have been assigned to the project. In MadCap Flare, the user will only see the projects that have been assigned to them.

How do I configure SSO in MadCap Central?

As the Admin for your MadCap Central license, you will work with your IT department to get the required information from your SSO provider. Enter this information into the MadCap Central SSO Authentication Settings tab.

If I have internal users using Azure Active Directory, will MadCap Software’s SSO support our team?

Yes, MadCap Central’s SSO feature is SAML 2.0 compliant.

Is SSO included in a MadCap Central Subscription license?

Yes, currently this is included in a standard MadCap Central license, but as this feature expands, it may require a separate purchase for this additional functionality.

What are the basic steps for onboarding users?

There are two options to onboard users when you have SSO enabled.

  1. For private sites, the Admin can send the link to the site where users can log in via their IdP. Users are added as Viewers by default. Once logged in, the Admin can change the role type of the user to Author or SME.
  2. To invite Authors or SMEs using the New User Wizard, the Admin can add users in MadCap central and an email will be sent providing the option to log in with new MadCap Central credentials or via their IdP.

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Build Management

Can you roll back MadCap Flare files or projects as well as builds?

From MadCap Central, you can roll back to a build and set it to live. If you need to roll back to a state of a file at a certain time, you would do this in MadCap Flare, using the source control options available from within Flare.

For scheduled builds, I assume the output is stored on the server and can be downloaded later?

Correct, MadCap Central can host the output live, or you can download it to distribute on your own.

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Licensing and Pricing

View our license and pricing information in our Pricing section here.

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Terms of Use

What are the legal Terms and Conditions (license agreement) with respect to the use of MadCap Central?

The Terms and Conditions can be found here.

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