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Expert Panel: How to Stay Ahead of the Curve in the Constantly Evolving Content Delivery Landscape

Presented By:

photo of Kate Schneider, Senior Technical Writer, Maxar

Kate Schneider | Senior Technical Writer, Maxar

photo of Jenni Christensen, Training and Technical Documentation Manager, PLEXSYS

Jenni Christensen | Training and Technical Documentation Manager, PLEXSYS

photo of Luciana Voigt, CEO, TECHKNOWBOT

Luciana Voigt | CEO, TECHKNOWBOT

photo of Paul Stoecklein, Documentation Director, MadCap Software, Inc.

Paul Stoecklein | Documentation Director, MadCap Software, Inc.

photo of Jennifer Morse, Director of Customer Success, MadCap Software, Inc.

Jennifer Morse | Director of Customer Success, MadCap Software, Inc.

2020-07-15T17:00:00

Duration: 90 minutes

Webinar Summary

How we create, manage and deliver content continues to evolve, sometimes at a rapid pace (think Covid-19 and eLearning). As change occurs, so do the needs and expectations our customers – whether it is to improve user experience and engagement, increase ticket deflection and reduce support calls, strengthen collaboration with subject matter experts, reduce dependencies on IT resources, or further streamline the entire content development lifecycle.

In this special 90-minute webinar, we’ve assembled a panel of expert speakers representing a range of industries and specialties to help answer questions facing content developers, instructional designers, technical writers, learning & development managers, and more.

Problems and challenges we plan to address include:

  • Usability: How can we leverage new concepts and technologies to improve user experiences?
  • Ticket Deflection/Self Support: How do you get the right content to your users quickly and efficiently?
  • Analytics: How can you use analytics to help improve your content and drive self-help and ticket deflection?
  • Content Efficiency: How do you eliminate content duplication across teams and departments?
  • Technology Stack: How do you determine where cloud-based technologies fit into your technology stack?
  • Responsive Design: More important than ever, how do you make sure your content can be viewed from any device?
  • And much more!

Plus we’ll end the webinar with a panel Q&A open to attendees.

Our panelists include Kate Schneider, Jenni Christensen, Luciana Voigt, Paul Stoecklein, hosted by Jennifer Morse of MadCap Software.

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Meet the Presenters

photo of Kate Schneider, Senior Technical Writer, Maxar

about the Presenter

Kate Schneider

Senior Technical Writer

Maxar

Kate Schneider is a Senior Technical Writer at Maxar in Denver, CO, where her documentation helps users view and analyze satellite imagery. Kate has been documenting software for 13 years, including 2.5 years on the MadCap Doc Team. Kate holds an MS in Technical Communication from Northeastern University. If she’s not writing, she’s probably playing video games, drinking beer, or petting all the dogs.
photo of Jenni Christensen, Training and Technical Documentation Manager, PLEXSYS

about the Presenter

Jenni Christensen

Training and Technical Documentation Manager

PLEXSYS

Jenni Christensen is the Technical Documentation Manager at PLEXSYS, a company with 40+ software applications supporting simulation and training in the defense industry. As a former science teacher, she loves simplifying complex ideas to make learning easier. Using her curriculum and design experience, she leads her team in creating effective, educational, and visually appealing software manuals.
photo of Luciana Voigt, CEO, TECHKNOWBOT

about the Presenter

Luciana Voigt

CEO

TECHKNOWBOT

photo of Paul Stoecklein, Documentation Director, MadCap Software, Inc.

about the Presenter

Paul Stoecklein

Documentation Director

MadCap Software, Inc.

Paul Stoecklein has over 20 years of experience as a writer, editor, and documentation specialist. In that time, he has worked for a wide range of companies, including Anheuser-Busch, Edward Jones, and eHelp Corporation. Since the formation of MadCap Software in early 2005, Paul has headed its documentation department.
photo of Jennifer Morse, Director of Customer Success, MadCap Software, Inc.

about the Presenter

Jennifer Morse

Director of Customer Success

MadCap Software, Inc.

Jennifer Morse has over 20 years of software sales experience in the technical communication and content development industry. In addition to overseeing the Customer Success and Sales Engineering team, her focus is to promote customer onboarding, promote the value of the company’s solutions to the marketplace, solicit customer feedback, and report on trends in the industry that can help improve the company’s offerings. Since joining the company in 2006, and prior to moving into the role of Customer Success, Jennifer played an integral role in managing company’s growing sales organization, by increasing market share in the United States, and the expansion into overseas markets, including Europe, the Middle East and India.