About Us

At MadCap Software, we’re at the forefront of developing best-in-class software solutions for content creation, collaboration, publishing, management, and analytics & reporting. More than 10,000 leading organizations around the globe rely on MadCap Software’s solutions to create better content experiences for their customers and employees. Come join our awesome Team!

Propel Your Professional Growth

Every day we refine, iterate, and explore how to make work better for everyone. Join us in creating a better future of work that’s more connected, inclusive and flexible. We offer competitive benefits and compensation plans for our teams in addition to being:

• Connected: We come together — across time zones, regions, offices and screens.
• Inclusive: Our teams reflect the rich diversity of our world, with equitable access to opportunity for everyone.
• Flexible: We believe in the freedom to work when and how you work best, to help us thrive.

Position Summary

We’re looking for an Accounting Assistant to provide day-to-day operational and administrative support to our Accounting team. This role will work closely with our Billing/AR Specialist to support daily order processing, respond to routine accounting inquiries, assist with accounts receivable and payable activities, and provide support for expense administration, audits, and other accounting projects. As well as, cross-train across key functions to ensure seamless coverage when needed. This is a great opportunity for someone to get exposure to the full order-to-cash cycle. This position reports to the Accounting Manager.

Responsibilities

• Partner with the Billing/AR Specialist to manage daily order processing, including researching and resolving missing information, questions, and routine discrepancies.
• Research and help resolve order-related questions, missing information, and routine discrepancies.
• Monitor the Accounting inbox, responding to or appropriately routing customer and internal inquiries.
• Assist with customer payment research, invoice distribution, and other routine accounts receivable activities.
• Provide backup support for invoice entry, credit card expense review, and other routine accounts payable activities.
• Maintain accurate, organized accounting records and supporting documentation.
• Assist with audit requests, accounting research, system clean-up, reconciliations, and special projects as needed.
• While this is a fully remote position, additional consideration will be given to candidates in the greater Denver metro area who are able to travel downtown approximately once per week to assist with mail scanning and processing. (RTD EcoPass will be provided.)

Minimum Requirements

• 3+ years of experience in accounting support, bookkeeping, order processing, administrative support, customer service, or a related area.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• A customer-focused mindset with a professional and tactful approach to answering questions and resolving routine issues.
• Strong problem-solving and research skills, with the ability to follow established procedures and take ownership of tasks through completion.
• Ability to manage recurring daily responsibilities while effectively prioritizing competing requests and deadlines.
• Proficiency with Microsoft Office, particularly Outlook and Excel.
• Experience with NetSuite, Salesforce, or similar ERP and CRM platforms is a plus.
• Previous exposure to accounting, billing, accounts receivable, accounts payable, expense administration, or audit support is preferred.

Benefits/Perks

• Work from home
• Competitive Salary & Annual bonus
• 100% Employer Paid Medical, Dental and Vision Insurance for Employee Only Coverage
• Employer Match for 401(k) plan
• Employer paid short & long term disability and life insurance
• Flexible PTO Policy + 13 Company paid holidays a year

MadCap Software is fully remote, with employees distributed across the US. We are currently hiring in the following approved states: California, Colorado, Florida, Georgia, Idaho, Illinois, Iowa, Kansas, Maryland, New Jersey, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin.

*We reserve the right to change the list of approved locations at anytime.

Hourly Rate: $24 - $27.88

In addition to our commitment to equal pay for equal work, MadCap is also committed to equal opportunity regardless of race, color, age, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, sexual orientation, marital status, citizenship, national origin, disability, or veteran status.