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The Premier Technical Communication
and Learning & Development Conference

June 12-15, 2022

MadWorld 2022 Schedule: Day 2

All Times are Central Daylight Time (CDT)

Technical Support Lounge Open 8:00 AM – 5:30 PM

8:00 AM

Technical Support Lounge Opens

9:30 - 10:30 AM


Track 1

How Vasion Uses Branching with MadCap Central - Part 2

Presented by: Rosa Davis, Dustin Hunter

With several offerings in an on-prem, virtual appliance, and SaaS platform, the Vasion online documentation suite is a great place to hone the necessary skills to keep a clean and smooth-running system. With consistent features added to the platforms, multiple technical writers, and complex technical processes to document, the use of Flares tools has been valuable. The recent offering of branching within Flare has helped maintain a level of organization that was previously complex to manage. Rosa and Dustin will spend this two-part presentation covering the pitfalls they had to overcome and how they now use branching to streamline release notes, new feature documentation, and rebranding efforts while maintaining clean, smooth-running projects.

Track 2

Case Study: Learn How Rivian Uses MadCap Flare to Increase Productivity

Presented by: Hennah Rahman

Rivian had the unique challenge of starting their documentation from scratch. While many of us imagine starting from scratch to be a dream when we inherit legacy content, trust me when I say it is much harder than you would expect! We had to zoom out to put together a strategy to accommodate current and future products and maximize content reuse. We were able to use the global project concept as well as features such as conditions, variables, and much more to publish to various outputs such as in-vehicle, web, tablet, mobile and a variety of print sizes. Join me to learn about our decision making process and what we found to be successful and where we had to pivot and make different choices.

Track 3

A Modified Approach to the ADDIE Instructional Design Model

Presented by: Kylie Hughes

Put the horse before the cart! Use a modified approach to the ADDIE Instructional Design Model to incorporate face to face training and development of MadCap Flare HTML5 projects. When developing training packages or online help projects it is critical to ensure appropriate planning is completed to increase the usability and success of any MadCap projects. The ADDIE Instructional Design Model covers the end to end process for developing successful training packages (face to face, virtual or eLearning). A – Analysis, D – Design, D – Develop, I – Implement, E – Evaluate. A critical error many rookie instructional designers make is poor planning. They jump straight in at developing a training package without spending the time to plan. This significantly impacts the quality of the end product and increases the risk that the end-users will reject the initiative.

Track 4

My Top 20 Favorite MadCap Software Features: Things I Use Every Day and Can’t Live Without

Presented by: Paul Stoecklein

Everyone who uses MadCap Software’s products for a while eventually discovers and comes to rely on certain features the most in their everyday work life. In this session, I will count down my top 20 favorite features, not just in Flare, but in other MadCap Software products such as Central and Capture as well. Big features, little features. Older features, newer features. Whether you’ve been using MadCap products for years or you’re new to the community, my goal is that everyone will be able to pick up some valuable information in this session.

10:30 - 11:00 AM

Break and Networking

11:00 - 12:00 PM


Track 1

Responsive Content: Best Practices and Real-World Uses

Presented by: Scott DeLoach

Condition tags are traditionally used to build independent targets with specific content for different audiences. However, condition tags can also be used to add dynamic content filtering in topics based on the screen width or the user's job role, interests, or preferences. When combined with responsive style definitions, we can provide more dynamic and usable content to meet our users’ needs point-of-use requirements. In this session, I will share real-world examples of responsive content that changes based on the screen width and user-controlled filtering. We will discuss best practices for writing and designing responsive content, including how to set up responsive condition tags and style definitions. Examples will include adapting content types such as images, tables, and links for different screen sizes, dynamic filtering based on content type, and storing user preferences for future use.

Track 2

The Documentation Bible 2.0: Your Training & Best Practices Holy Grail, Revamped

Presented by: Kate Schneider

At MadWorld 2016, I presented about the MadCap Doc Team’s Documentation Bible: a combination training tool, style guide, and reference manual…basically your documentation Holy Grail. In the last five years, I’ve taken the ideas from the original Documentation Bible and redeveloped them as my needs have changed. The result is the Documentation Bible 2.0. In this session, I will cover: • A brief overview of what a Doc Bible is, why you need one, and what to include in it • Documenting your project in your project • Using MadCap Central for to-do lists and organizational tasks • Using MadCap Flare and MadCap Central to create a Mini Doc Bible for Subject Matter Experts • Third-party tools that work well in a pinch • And more!

Track 3

Toolbar Tricks

Presented by: Jay Slagle

The workhorse of a topic page, the toolbar provides a wealth of functions, from navigating between topics, to expanding and collapsing dropdowns, and much more. Starting with the basics of setting up a Flare toolbar skin, this session demonstrates how to use a stylesheet to specify the button icons, how to position the toolbar on the topic page, and how to create special effects when a reader taps or mouses over a toolbar icon.

Track 4

Breaking the Build Event Horizon

Presented by: Ray Davis

If you've ever looked for information on build events, you know that the world can be an empty place with few examples and fewer solutions. Build events are a powerful way to automate changes to your content before and after you build your project. This presentation is a demonstration of what’s possible with build events, from the obscure to the obvious. Additionally, I look at these scripts line-by-line and explain the logic behind each command. Finally, I take a deep-dive into the real-world challenges of implementing XSL-based build events, issues of portability and re-usability in a multi-writer environment.

12:00 - 1:30 PM

Lunch and Networking

1:30 - 2:30 PM


Track 1

The Blended Learning Model & MadCap Flare

Presented by: Kylie Hughes

As an Instructional Designer with 10+ years’ experience, Kylie Hughes has 10+ years of experience designing and delivering effective classroom, virtual and eLearning training for systems based training. Blended learning is all the rage but are you doing it right? With a worldwide shift to online training, blended learning has never been more important. There are many misconceptions about blended learning and adequate planning is essential to make sure you nail it. It is critical to ensure that best practice training methods and adult learning principles are incorporated cohesively when designing training packages and online support materials so that you develop a suite of tools that your users appreciate. Learn how to use a tailor-made Blended Learning model to design user centric Trainer Guides, Participant Workbooks and Online Help Centers.

Track 2

Migrating a Help Site from Salesforce to MadCap Flare

Presented by: Jessica Kuras

In this presentation, Jessica Kuras will discuss the steps and reasoning behind Fitbit’s migration including 1) Why they decided to move the Fitbit Help site from Salesforce to MadCap Flare, 2) The process of how they did so, including how they access Flare through a remote desktop since they’re Mac-based, importing text and images, the design work they did, how they tested the site with a non-indexed version, the organization of parent projects and child projects with different permissions for different users, how they use MadCap Central to back up and share their work and include 10+ different localizations, 3) How the publishing process differs from Salesforce, the hosting solution used, the scripts developed to push content to an AWS S3 bucket, how they use MadCap concepts to set up search filters and plug in Google Analytics to the new site, 4) Improvements to their processes and the site that were possible with Flare, including single-sourcing, HTML manuals (as opposed to PDFs), using condition tags and variables, and using cross-references.

Track 3

Machine Translation – How to Get Started?

Presented by: Lisa Zarfl

Machine Translation is significantly gaining in importance. However, technological advance also raises questions and sometimes insecurities. What kinds of texts and language pairs are suited for MT? Do I need to be concerned about confidentiality and data protection? And, maybe most importantly, what technological aspects should be considered, especially with regard to localizing MadCap Flare projects?

Track 4

Effectively Migrating Content from Word to MadCap Flare

Presented by: Chad Kreiger

Migrating your Word content to MadCap Flare just got easier! Chad Kreiger, Senior Technical Writer, will demonstrate new Word Import enhancements including the new file drag and drop feature and the ability to import standard list types. Having imported hundreds of Word files to Flare, he will offer numerous tips and tricks he’s learned along the way. Learn how to easily maintain continuity between your Word files and your Flare project by mapping paragraph and character styles to associated stylesheets. Time-saving strategies that can simplify the import process and reduce post-import formatting in Flare will be shared. Moving Word files to Flare adds versatility to your content as you can easily create web-based outputs with documentation that was originally limited to print-based publishing. Advanced techniques will include using macros in both Word and Flare, find and replace tools, and CSS tips and tricks.

2:30 - 2:50 PM

Break and Networking

2:50 - 3:50 PM


Track 1

Live Filtering in MadCap Flare

Presented by: Will Gaffga

Solving the problem of supporting multiple products, or variants of a product, in a single help system. Having a few distinct products is easy to support in Flare with multiple Targets. What happens when you have 10 or 20 variants of a product? How could you possibly create a single output that supports all of the differences of the variants? With Live Filtering. Will demonstrates how Kollmorgen utilizes conditioning, CSS, and some javascript to display information about only the variant which the user needs from a single help system. Will also shares a sample MadCap Flare project which you can experiment with to implement a similar solution.


Track 2

Tips for Creating a Documentation Portal

Presented by: Matthew Ellison

In this presentation, you'll learn a range of advanced techniques for creating an HTML-based portal that enables your users to browse and search all of your documentation, even if it has been sourced from multiple MadCap Flare projects. Matthew Ellison, Director or UA will walk you through how to optimize navigation both within and between documents, how to design and implement an effective and responsive Home page, and how to enable your users to easily download a PDF version of the full document for the topic that they’re currently viewing. Finally, we’ll discuss the various options for merging the outputs for multiple projects and will demonstrate a solution that works for both Top Navigation and Side Navigation skins.

Track 3

Be an a11y, Part II: How to Ensure Your MadCap Flare Output is Accessible to a Broader Audience

Presented by: Paul Pehrson

Following up on the first accessibility session, in this second hour, we'll look at the technology available to you that will help you create more accessible content for your users and customers. We'll talk about the accessibility features of MadCap Flare, and we'll discover some of the tools and technologies you can use to evaluate your own compliance.

Track 4

Migrating Large Projects into MadCap Flare

Presented by: Thomas Bro-Rasmussen, Scott DeLoach

Imagine you have years of work in Word, FrameMaker, InDesign, RoboHelp, or other applications, and you have wisely invested in MadCap Flare. How do you migrate all of this content to Flare? Flare provides several import options, however, there are a lot of opportunities and challenges involved and the migration can quickly feel overwhelming. In this session, Thomas Bro-Rasmussen and Scott DeLoach will discuss and demonstrate Flare's migration options and provide tips for selecting the best options based on your content and goals. We will also share best practices and provide migration recommendations based on our extensive experience migrating content into Flare. Our goal for this session is to help you set realistic migration expectations and take advantage of all of Flare’s importing features.

3:50 - 4:20 PM

Break and Networking

4:20 - 5:20 PM


Track 1

Working With Confluence – From Import to Publishing Multiple Targets

Presented by: Paul Pehrson

MadCap Flare’s free integration with Confluence gives you a lot of flexibility in working with others to develop new content. In this session, we’ll cover some Confluence use cases, we’ll walk through setting up a Confluence integration, and importing content into Flare. We’ll talk about advanced use cases such as applying styles, using conditions, targeting different output types, modifying table headers (for accessibility) and more.


Track 2

Online Helps Managed by Other Business Units

Presented by: Michelle Malick

In this session, Michelle Malick will discuss highlights from a recent case study written on her organization's experiences when they switched from RoboHelp to MadCap Flare. Specifically, she will explain how she used Madcap Central’s “Reviews” process to allow other business units within her organization to maintain their own content. She will explain why they wanted it, what her role was, and what the business unit and her role is now.

Track 3

Up Your Snippet Game!

Presented by: Mike Hamilton

Long-time MadCap Flare users already know that Snippets are a powerful tool for content that needs to appear in multiple locations (notes, tips, warnings, etc.). However, with a little creativity, Snippets can be combined with other MadCap Flare techniques to multiply their usefulness. If you have a good handle on the use of Variables and Conditions, but Snippet Variables and Snippet Conditions seem like dark arts, this session will not only help to explain the differences and use cases, but share techniques to get the most out of this powerful Flare capability.

Track 4


Expert Panel and Q&A

Presented by: Scott DeLoach, Matthew Ellison, Kate Schneider, Jennifer Morse, Paul Stoecklein

Join us for an expert panel and Q&A to learn about the latest trends in technical communication and learning & development. Bring your questions and hear from experts including Scott DeLoach, Matthew Ellison, Kate Schneider, Jennifer Morse and Paul Stoecklein.

5:30 PM

Technical Support Lounge Closes

6:00 - 9:00 PM

Main Conference Closing Reception

location iconPalm Court, 7th Floor Fairmont Hotel

The Tuesday Closing Reception will take place from 6:00 PM – 9:00 PM at Palm Court located on the 7th floor of the Fairmont Austin.