Loading…

Consumer Goods & Retail

Consumer goods and retail companies are supporting customer needs with self-service and support websites, user guides and more. Training programs are delivered at scale through single-sourcing.

G2 Crowd Leader badge G2 Crowd Highest Adoption badge
Student studying on laptop

Reduce Support Demands and Deliver Content to Customers On-Demand

  • Publish content to Salesforce®, Zendesk® and ServiceNow® to support customers and employees with searchable product knowledge bases
  • Match corporate brand guides with modern, user-friendly websites and user guides
  • Reduce support demands with modern documentation portals that can be access from any device
  • Reduce translation costs with integrated Translation Memory and streamlined project management workflows
  • Leverage QR codes in product packaging to give customers easy access to online content
Product Guides Icon

Product Guides

User Manuals Icon

User Manuals

Support Websites Icon

Training Guides

Serf Service and Support Websites Icon

Self-Service and Support Websites

Online Help and PDF Guides Icon

Online Help and PDF Guides

Interactive eLearning Courses Icon

Interactive eLearning Courses

Our CEO encourages the idea that Help should be easy, and the path to answers should be direct. Indexing with Flare is one more way we are working to achieve that goal.

Photo of Deb Halinski

Deb Halinski Manager, Knowledge Services – Learning Systems, Overdrive

Featured Consumer Goods & Retail Success Story

Photo of a trucks being worked in a mechanics warehouse

Snap-on Business Solutions Relies on MadCap Software and MadTranslations to Deliver Documentation and Accurate Translations in Over 30 Languages

30% Reduction icon

Reduced Costs with Efficient Translation Workflow

When we found out that MadCap Software had their own translation service, we checked into their quality and pricing, and found it to be the clear choice for our needs.

Sara Prentice-Manela | Technical Writer, Snap-on

Leading Consumer Goods & Retail Trust MadCap Software

Fitbit Logo Hulu Logo Nestle logo Nike logo Sony logo Subway logo Honda logo Coca-Cola Company logo Hitachi logo Chipotle logo Lululemon logo OverDrive logo Sherwin-Williams logo MLB Logo

Learning Resources Available

MadCap Flare Getting Started video

Videos & Tutorials

Learn how MadCap Flare streamlines content delivery with advanced topic-based authoring, single-sourcing and multi-channel publishing.

Product Demo: An Overview of MadCap Flare

Watch Videos
Sony printed documentation

Customer Showcase

Get inspired with the latest collection of documentation websites, user manuals, support portals, knowledge bases and more.

Browse Customer Showcase Samples

Browse Top Industries
MadCap Flare Getting Started video

Product Overview

Learn how our industry leading on-premises and cloud-based solutions can drive more value for your customers – and your business.

Learn More About Our Solutions

Watch Videos

It’s easy to get started with MadCap Software

Start your free 30-day trial and get in touch with a product specialists to schedule a personalized demo.

customer success headshots