Consumer Goods & Retail
Consumer goods and retail companies are supporting customer needs with self-service and support websites, user guides and more. Training programs are delivered at scale through single-sourcing.
Reduce Support Demands and Deliver Content to Customers On-Demand
- Publish content to Salesforce®, Zendesk® and ServiceNow® to support customers and employees with searchable product knowledge bases
- Match corporate brand guides with modern, user-friendly websites and user guides
- Reduce support demands with modern documentation portals that can be access from any device
- Reduce translation costs with integrated Translation Memory and streamlined project management workflows
- Leverage QR codes in product packaging to give customers easy access to online content
Product Guides
User Manuals
Training Guides
Self-Service and Support Websites
Online Help and PDF Guides
Interactive eLearning Courses
Our CEO encourages the idea that Help should be easy, and the path to answers should be direct. Indexing with Flare is one more way we are working to achieve that goal.
Deb Halinski Manager, Knowledge Services – Learning Systems, Overdrive
Featured Consumer Goods & Retail Success Story
Snap-on Business Solutions Relies on MadCap Software and MadTranslations to Deliver Documentation and Accurate Translations in Over 30 Languages
Reduced Costs with Efficient Translation Workflow
When we found out that MadCap Software had their own translation service, we checked into their quality and pricing, and found it to be the clear choice for our needs.
Sara Prentice-Manela | Technical Writer, Snap-on
Leading Consumer Goods & Retail Companies Trust MadCap Software
Learning Resources Available
Videos & Tutorials
Learn how MadCap Flare streamlines content delivery with advanced topic-based authoring, single-sourcing and multi-channel publishing.
Product Demo: An Overview of MadCap Flare
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Customer Showcase
Get inspired with the latest collection of documentation websites, user manuals, support portals, knowledge bases and more.
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Product Overview
Learn how our industry leading on-premises and cloud-based solutions can drive more value for your customers – and your business.
Learn More About Our Solutions
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