MadCap Software AI security and privacy statement

At MadCap Software, we pride ourselves on creating software that meets our customers’ business needs while leveraging the most suitable technology to achieve this goal. Artificial Intelligence (AI) is one such technology that MadCap Software leverages, when appropriate, to provide our customers with the most valuable software possible.

We understand that AI is a new and often misunderstood area of technology. With fast-moving technological advancements come questions and concerns regarding data privacy and security, especially when integrating services hosted across different cloud platforms. We hope this document can address many of these meaningful issues directly as MadCap Software continues to improve and incorporate powerful technology into our platform.

• Data protection and privacy compliance: Any Large Language Models (LLM) and other AI technology used by MadCap Software features are hosted within MadCap Software’s secure platform environment with all the same controls and security requirements as all other components of the MadCap Software platform, including stringent data protection and privacy standards. MadCap Software is committed to complying with the General Data Protection Regulation (GDPR) and other relevant data protection regulations. This commitment is a cornerstone of our service. Your data’s confidentiality and integrity remain our top priority.
• Secure data handling procedures: All data processed through MadCap Software’s AI features is subject to rigorous security protocols, just like the rest of the MadCap Software Platform. These include data encryption in transit and at rest, robust access controls, and regular independent third-party security audits. By design, the MadCap Software platform environment guarantees your data is managed securely and responsibly.
• No compromise on data sovereignty: MadCap Software respects the importance of data sovereignty. Our data residency policies dictate your data will remain within the designated geographic boundaries and be processed in compliance with local regulations.
• Transparency in data usage: MadCap Software believes in transparency. Data used through any AI model (LLM or otherwise) strictly delivers and enhances MadCap Software’s services. There will be no undisclosed usage or sharing of your data by MadCap Software. Using AI-powered MadCap Software features does not expose your proprietary data to anyone outside your organization. AI models do not use your data to train unless explicitly requested by the customer.
• Continuous monitoring and improvement: MadCap Software continuously monitors the performance and security of our integrated services, making improvements as necessary to ensure the highest standards of data privacy and system integrity. This practice extends to all AI-powered features within the MadCap Software platform.

We are excited about the opportunities these new AI-powered technologies present. We are deeply committed to implementing them into the MadCap Software platform in a way that upholds our high standards of data privacy and security.

Thank you for your continued trust in MadCap Software. We look forward to further strengthening our partnership and delivering immense value to your business.